Server Hardware Owner's Manual

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Dell™ PowerEdge™ C2100

Systems

Hardware Owner’s

Manual

Regulatory Model FS12-TY

book.book Page 1 Monday, April 12, 2010 3:38 PM

Summary of content (138 pages)

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book.
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book.book Page 2 Monday, April 12, 2010 3:38 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Monday, April 12, 2010 3:38 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . . 10 . . . . . . . . . . . . . 12 . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . 14 . . . . . . . 16 . . . . . 17 . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . 29 Hard-Drive Indicator Patterns .
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book.book Page 4 Monday, April 12, 2010 3:38 PM Main Screen . . . . . . . . . . . . . . . . . . . . AMIBIOS Settings. . . . . . . . . . . . . . . . . . 36 Processor Settings . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . 37 System Memory Settings Advanced Menu Processor Configuration . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . .
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book.book Page 5 Monday, April 12, 2010 3:38 PM Installing a Hard Drive Into a Hard-Drive Carrier Removing a Hard-Drive Carrier . . 51 . . . . . . . . . . 52 . . . . . . . . . . . 52 Removing the Optional Internal Hard Drive . . . . 53 Installing the Optional Internal Hard Drive . . . . . 54 . . . . . . . . . . . . 54 Installing a Hard-Drive Carrier Opening and Closing the System Opening the System Closing the System Cooling Shroud. . . . . . . . . . . . . . . . . 54 . . . . . . . . . .
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book.book Page 6 Monday, April 12, 2010 3:38 PM Removing the Integrated Storage Controller Card . 75 . 76 . . . . . . . . . . . . . . . . . 77 Installing the Integrated Storage Controller Card RAID Battery (Optional) Removing a RAID Battery . Installing a RAID Battery Dual RAID Battery (Optional) . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . 80 Removing a Dual RAID Battery . Installing a RAID Battery . . . . . . . . . . 80 . . . . . . . . . . . . .
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book.book Page 7 Monday, April 12, 2010 3:38 PM . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . 97 Removing the System Battery . . . . . . . . . . . 97 Installing the System Battery . . . . . . . . . . . . 98 Installing the Control Panel Assembly System Battery . . . . . . . . . . . . . . . . . . . . . . . 99 Removing the System Board . . . . . . . . . . . . 99 Installing the System Board . . . . . . . . . . . . 100 System Board 4 Troubleshooting Your System . . . . . . . .
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book.book Page 8 Monday, April 12, 2010 3:38 PM . . . . . . . . . . . 111 . . . . . . . . . . . . . 113 Troubleshooting System Memory Troubleshooting a Hard Drive Troubleshooting a Storage Controller . . . . . . . . . 114 . . . . . . . . . . 115 . . . . . . . . . . . . . 116 . . . . . . . . . . . . . . . 117 Troubleshooting Expansion Cards . Troubleshooting Processors . IRQ Assignment Conflicts Troubleshooting Changes in BIOS Settings . 5 . . . . . 118 . . . . . . . . . . . 119 . . . .
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book.book Page 9 Monday, April 12, 2010 3:38 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Start Menu" on page 37. Enters the BIOS Boot Manager. See "System Setup Options at Boot" on page 38. Starts Preboot eXecution Environment (PXE) boot. Enters the SAS Configuration Utility.
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book.book Page 10 Monday, April 12, 2010 3:38 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 10 2 9 3 8 4 5 11 8 5 2 10 7 4 1 9 6 3 0 6 7 Item Indicator, Button, or Connector 1 Fault LED Icon Description Displays status errors and is controlled by the Baseboard Management Controller (iBMC). Blinks amber in the event of a noncritical failure, such as fan, voltage or temperature state.
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book.book Page 11 Monday, April 12, 2010 3:38 PM Item Indicator, Button, or Connector 6 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
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book.book Page 12 Monday, April 12, 2010 3:38 PM Item Indicator, Button, or Connector 10 Power-on indicator Icon Description The power-on indicator lights when the system power is on. NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.
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book.book Page 13 Monday, April 12, 2010 3:38 PM Table 1-1. Hard Drive Indicators—On-Board SATA Ports Drive-Status Indicator/Drive-Activity Indicator Condition Off/Off No drive Steady green/Off Drive online (no access) Steady green/Off Drive is present or in idle stage Steady green/Blinks green Drive access Table 1-2.
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book.book Page 14 Monday, April 12, 2010 3:38 PM Back-Panel Features and Indicators Figure 1-3. Back-Panel Features and Indicators 2 1 12 11 10 9 8 6 5 4 3 Item Indicator, Button, or Connector 1 Slot cover for power supply 2 Your system comes with one single power supply or a set of redundant power supplies. 2 PCIe card slots cover Accommodate an x8 half-length and a full height card. 3 Mezzanine-card cover Remove this cover before installing the mezzanine card.
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book.book Page 15 Monday, April 12, 2010 3:38 PM Item Indicator, Button, or Connector Icon Description 6 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 7 Video connector Connects a VGA display to the system. 8 Serial connector Connects a serial device to the system. 9 Back ID LED Lights when the system has been selected for identification. 10 System identification indicator Lights amber when the system needs attention due to a problem.
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book.book Page 16 Monday, April 12, 2010 3:38 PM Table 1-3. NIC Speed Indicator Codes NIC Speed Indicator Condition Steady amber Link at 1 Gbps Blinks amber Identifying port with 1 Gbps connection Steady green Link at 100 Mbps Blinks green Identifying port with 10 Mbps or 100 Mbps connection Green off Link at 10 Mbps Table 1-4. NIC Indicator Codes—iBMC NIC Indicator Condition Steady green Link LAN/No access Blinks green Accessing LAN Green off Idle Table 1-5.
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book.book Page 17 Monday, April 12, 2010 3:38 PM Power and System Board Status Codes The LEDs on the system front and back panel display status codes during system startup. All systems share the same LEDs on the front and back panel. Table 1-6 lists the status associated with the codes. Table 1-6. Power and System Board Indicator Codes Power-On Indicator Condition Steady green, amber off Power is on. Green off, blinks amber iBMC critical condition event in power off mode (S4/S5).
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book.book Page 18 Monday, April 12, 2010 3:38 PM Power Indicator Condition Yellow off Power supply is off or AC input voltage is out of normal operating range (90–264 VAC). Blinks green Standby power is on. Table 1-9. Fault Indicator Codes Fault Indicator Condition Blinks amber Host has critical or non-critical events detected by iBMC, please check iBMC SEL for details. Amber off SEL is cleared or fail symptom has been recovered. This failed LED will be turned off in power off state.
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book.book Page 19 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0004 Yes Corrective Action CMOS Settings Remove AC power to the system for 10 seconds and restart the system. Wrong If the problem persists, see "Getting Help" on page 131. 0005 Yes CMOS Checksum Remove AC power to the system for 10 seconds and restart the system. Bad If the problem persists, see "Getting Help" on page 131.
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book.book Page 20 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 0017 Yes See "Getting Help" on page 131. WARN SETUP INVALID Error 0018 Yes WARN DIMM COMPAT MINOR X16 C0MBO Error See "Getting Help" on page 131. 0019 Yes WARN DIMM COMPAT MINOR MAX RANKS Error See "Getting Help" on page 131. 001A Yes WARN DIMM COMPAT MINOR QR Error See "Getting Help" on page 131. 001B Yes See "Getting Help" on page 131.
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book.book Page 21 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action See "Getting Help" on page 131. 0020 Yes WARN MEMTEST DIMM DISABLE Error 0021 Yes See "Getting Help" on page 131. WARN MIRROR DISABLE MINOR RAS DISABLED Error 0022 Yes See "Getting Help" on page 131. WARN MIRROR DISABLE MINOR MISMATCH Error 0023 Yes See "Getting Help" on page 131. WARN MIRROR DISABLE MINOR MEMTEST Error 0024 Yes WARN MEM LIMIT Error 0025 Yes See "Getting Help" on page 131.
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book.book Page 22 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action See "Getting Help" on page 131. 002B Yes WARN WR DQ DQS Error 002C Yes WARN DIMM POP See "Getting Help" on page 131. RUL MINOR OUT OF ORDER Error 002D Yes WARN DIMM POP See "Getting Help" on page 131. RUL MINOR INDEPENDENT MODE Error 002E Yes See "Getting Help" on page 131. WARN CLTT MINOR NO TEMP SENSOR Error 002F Yes See "Getting Help" on page 131.
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book.book Page 23 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 0035 Yes See "Getting Help" on page 131. WARN DIMM VREF NOT PRESENT Error 0036 Yes WARN DDR3L MIXED Error See "Getting Help" on page 131. 0037 Yes WARN DDR3L 3DPC Error See "Getting Help" on page 131. 0038 Yes WARN DDR3L 2DPC 1333 Error See "Getting Help" on page 131. 0039 Yes WARN DDR3L FORCE 150 Error See "Getting Help" on page 131.
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book.book Page 24 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0045 Yes DMA-1 Error Corrective Action See "Troubleshooting System Memory" on page 115. If the problem persists, see "Getting Help" on page 131. 0046 Yes DMA-2 Error See "Troubleshooting System Memory" on page 115. If the problem persists, see "Getting Help" on page 131. 0047 Yes Unknown BIOS error Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 25 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 005D Yes S.M.A.R.T. Command Failed S.M.A.R.T. Status BAD, Backup and Replace See "Getting Help" on page 131. 0060 Yes Primary Master Hard Disk Error See "Troubleshooting a Hard Drive" on page 117. 0061 Yes Primary Slave See "Troubleshooting a Hard Drive" on page 117. Hard Disk Error 0062 Yes Secondary Master Hard Disk Error See "Troubleshooting a Hard Drive" on page 117.
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book.book Page 26 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 0083 Yes See "Troubleshooting a Hard Drive" on Secondary Slave Drive - page 117. ATAPI Incompatible 0101 Yes Warning! This system board does not support the power requirements of the installed processor. The processor will be run at a reduced frequency, which will impact system performance.
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book.book Page 27 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0121 Yes 0122 Yes 0123 Yes 0124 Yes 0125 Yes 0126 Yes 0127 Yes Corrective Action Thermal Failure detected by PROCHOT# Ensure that the processor heat sinks are properly installed. Thermal Failure detected by PROCHOT# Ensure that the processor heat sinks are properly installed. Thermal Failure detected by PROCHOT#. Ensure that the processor heat sinks are properly installed.
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book.book Page 28 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0150 Yes Processor failed BIST Corrective Action Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 131. 0151 Yes Processor failed BIST Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 131.
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book.book Page 29 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0160 Yes 0161 Yes 0162 Yes 0163 Yes 0164 Yes 0165 Yes 0166 Yes 0167 Yes 0180 Yes Corrective Action Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required.
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book.book Page 30 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 0181 Yes Corrective Action BIOS does not Ensure that your processors match and conform to the type described in support the processor technical current specifications outlined in your stepping system’s Getting Started Guide.
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book.book Page 31 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 0194 Yes CPUID, Processor family are different Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.
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book.book Page 32 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message Corrective Action 0403 Yes AHCI Port3 HDD Error See "Troubleshooting a Hard Drive" on page 117. 0404 Yes AHCI Port4 HDD Error See "Troubleshooting a Hard Drive" on page 117. 0405 Yes AHCI Port5 HDD Error See "Troubleshooting a Hard Drive" on page 117. 5120 Yes CMOS cleared by jumper Reset password. See "Jumper Settings" on page 123. If the problem persists, see "Getting Help" on page 131.
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book.book Page 33 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 8104 Yes 8105 Yes 8301 Yes 8302 Yes 8601 Yes Corrective Action Warning! Port 60h/64h emulation is not supported by this USB Host Controller!!! See "Troubleshooting a USB Device" on page 108. Warning! EHCI controller disabled. It requires 64bit data support in the BIOS. See "Troubleshooting a USB Device" on page 108. Not enough space in Runtime area! SMBIOS data will not be available.
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book.book Page 34 Monday, April 12, 2010 3:38 PM Code Log in iBMC Error Message 8701 Yes 34 Insufficient Runtime space for MPS data. System may operate in PCI or NonMPS mode. About Your System Corrective Action Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 131.
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book.book Page 35 Monday, April 12, 2010 3:38 PM Beep Codes The following table describes the system pre post beep codes. Table 1-10.
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book.book Page 36 Monday, April 12, 2010 3:38 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of rack installation, system features, setting up your system, and technical specifications.
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book.book Page 37 Monday, April 12, 2010 3:38 PM Using the System Setup Program Start Menu The system employs the latest AMI Core BIOS, which is stored in Flash memory. The Flash memory supports the Plug and Play specification, and contains a System Setup program, the Power-On Self-Test (POST) routine, and the PCI auto-configuration utility. This system board supports system BIOS shadowing, enabling the BIOS to execute from 64-bit onboard write-protected DRAM.
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book.book Page 38 Monday, April 12, 2010 3:38 PM System Setup Options at Boot You can initiate Setup by pressing during POST. Console Redirection The console redirection allows a remote user to diagnose and fix problems on a system, which has not successfully booted the operating system. The centerpiece of the console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.
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book.book Page 39 Monday, April 12, 2010 3:38 PM Main Menu The main menu displays information about your system board and BIOS. Main Screen Figure 2-1. System Setup Program Main Screen Use [ENTER],[TAB] or [SHIFT TAB] to select Use [+] or [-] to configure system time +Tab F1 F10 Esc Select Screen Select Item Change Field Select Field General Help Save and Exit Exit NOTE: The options for the System Setup program change based on the system configuration.
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book.book Page 40 Monday, April 12, 2010 3:38 PM AMIBIOS Settings Option Description Version Displays the BIOS version. Check this version number when updating BIOS from the manufacturer. Build Date Displays the date the BIOS was created. Processor Settings Option Description Type Displays the type of processor installed on the system board. Speed Displays the maximum speed of the processor. Count Displays the number of installed processors.
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book.book Page 41 Monday, April 12, 2010 3:38 PM Processor Configuration Option Description Hardware Prefetcher (Enabled default) Enable this option to control the Hardware Prefetcher feature. Adjacent Cache Line Prefetch (Enabled default) Enable this option to control the Adjacent Cache Line Prefetch feature. Max CPUID Value Limit Enable this option to limit the maximum CPUID input (Disabled default) value to 03h when queried, even if the processor supports a higher CPUID input value.
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book.book Page 42 Monday, April 12, 2010 3:38 PM Option Description NUMA Support (Disabled default) When Enabled, executes software for NUMA aware OS. When Disabled, allows better memory access performance for non-NUMA OS. Memory Configuration Option Description Current Memory Frequency Displays the current memory frequency. Memory Turbo Mode (Disabled default) Enables/disables the memory turbo mode.
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book.book Page 43 Monday, April 12, 2010 3:38 PM Super IO Configuration Option Description Serial Port1 Address (3F8/IRQ4 default) Assigns the I/O address and IRQ for the first onboard serial port. Serial Port2 Address (3F8/IRQ4 default) Assigns the I/O address and IRQ for the second onboard serial port. USB Configuration Option Description USB Devices Enabled Displays USB devices currently detected. Legacy USB Support (Auto default) Enables support for legacy USB devices.
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book.book Page 44 Monday, April 12, 2010 3:38 PM Option Description PCI-E SLOT Option Rom (Enabled default) Enables or disables add-on card option ROM. PCI-E Connector Option Enables or disables board to board PCI-E connector Rom (Enabled default) option ROM. NIC1 Mac Address Displays the NIC1 MAC address. NIC2 Mac Address Displays the NIC2 MAC address. Current QPI Frequency Displays the QPI frequency. QPI Link Speed (Full-Speed default) Sets the QPI link speed.
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book.book Page 45 Monday, April 12, 2010 3:38 PM Boot Menu Option Description Boot Settings Configuration Configures the settings during system boots. Boot Device Priority Specifies the boot device priority. Hard Disk Drives Specifies the boot device priority sequence from the available hard drives. CD/DVD Drives Specifies the boot device priority sequence from the available CD/DVD drives. Network Device Specifies the network device.
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book.book Page 46 Monday, April 12, 2010 3:38 PM Option Description Force PXE First (Enabled default) Enables forced network boot (PXE). Force PXE Boot Only Enable or disable PXE to be the only boot device. Force USB First Enable force USB to be the first boot device.
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book.book Page 47 Monday, April 12, 2010 3:38 PM Server Menu NOTE: Delay Time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Power-on or Last State takes 60 seconds for running iBMC initialization after AC Power on. Option Description Status of iBMC Displays the status of iBMC. IPMI Specification Version Displays the iBMC supported IPMI version.
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book.book Page 48 Monday, April 12, 2010 3:38 PM Option Description QPI Error Logging (Enabled default) Enables or disables IOH QPI 0/1 error. IOH Internal Error Logging (Enabled default) Enables or disables IOH Internal error logging. NMI on Error (Fatal default) Enable to set the state of NMI on Error: • Fatal: Fatal error issue NMI. • Uncorrectable: Fatal and Uncorrectable errors issue NMI. • Correctable: Issues NMI on all errors.
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book.book Page 49 Monday, April 12, 2010 3:38 PM Option Description IPv6 AutoConfig Enable or disable IPv6 auto config. IPv6 Prefix Length Enter the IPv6 prefix length in decimal in the form of xxx (xxx less than 128 and in decimal only). IPv6 IP Address Enter IPv6 address in string form. IPv6 Gateway Address Enter IPv6 Gateway address in string from. Remote Access Configuration Option Description Remote Access (Enabled Selects remote access type.
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book.book Page 50 Monday, April 12, 2010 3:38 PM Security Menu Option Description Supervisor Password Displays whether the supervisor password is installed or not. User Password Displays whether the user password is installed or not. Change Supervisor Password/ Change User Password Use this option to install, change or clear the password. User Access Level If you select these items and press Enter, a dialog box appears and then you can enter a password.
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book.book Page 51 Monday, April 12, 2010 3:38 PM Installing System Components Safety Instructions WARNING: Working on systems that are still connected to a power supply can be extremely dangerous. CAUTION: System components and electronic circuit boards can be damaged by discharge of static electricity. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 52 Monday, April 12, 2010 3:38 PM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 53 Monday, April 12, 2010 3:38 PM 1 cooling shroud 2 expansion-card riser assembly 3 heat sink/processors (1 or 2) 4 power supply bay 5 memory modules (18) 6 power distribution board assembly 7 cooling fan assembly 8 hard drives (12) 9 cooling fans (3) 10 hard-drive assembly 11 internal hard drives (2) Hard Drives CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 54 Monday, April 12, 2010 3:38 PM Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Press the release button and slide the hard-drive blank out of the hard-drive bay. See Figure 3-2. Figure 3-2.
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book.book Page 55 Monday, April 12, 2010 3:38 PM 2 Press the release button on the front of the hard-drive carrier to open the release lever. 3 Using the release lever, slide the hard-drive carrier out of the hard-drive bay. See Figure 3-3. 4 If you are not installing another hard-drive carrier, insert a hard-drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 54. Figure 3-3.
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book.book Page 56 Monday, April 12, 2010 3:38 PM Removing a Hard Drive From a Hard-Drive Carrier 1 Turn over the hard drive and remove the four screws on the hard-drive carrier. See Figure 3-4. 2 Lift the hard drive out of the hard-drive carrier. Figure 3-4.
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book.book Page 57 Monday, April 12, 2010 3:38 PM Removing the Optional Internal Hard Drive 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 58. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60. 4 Remove the eight screws that secure the internal hard drives to the harddrive assembly. See Figure 3-5. 5 Remove the internal hard drives. Figure 3-5.
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book.book Page 58 Monday, April 12, 2010 3:38 PM Installing the Optional Internal Hard Drive 1 Place the hard drives in position on the hard drive assembly. 2 Affix the eight screws securing the hard drives to the hard-drive assembly. See Figure 3-5. 3 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61. 4 Close the system. See "Closing the System" on page 59. 5 Reconnect the system and peripherals to their electrical outlets and turn on the system.
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book.book Page 59 Monday, April 12, 2010 3:38 PM Figure 3-6. Opening and Closing the System 1 2 3 4 1 locking button 2 screw 3 system cover 4 traction pad Closing the System 1 Place the cover on the chassis and offset it slightly toward the back of the system, so that the hooks on the sides of the cover fit over the corresponding slots on the sides of the chassis. 2 Slide the cover toward the front of the chassis till the screw hole on the cover is aligned with the hole on the chassis.
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book.book Page 60 Monday, April 12, 2010 3:38 PM Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 61 Monday, April 12, 2010 3:38 PM Figure 3-7. Removing and Installing the Cooling Shroud 1 2 3 1 screws (4) 3 cooling shroud 2 internal hard drives (2) Installing the Cooling Shroud 1 Align the cooling shroud around the sides of the heat sink and along the memory slots and lower it into the system. See Figure 3-7. 2 Secure the cooling shroud using the four screws. See Figure 3-7. 3 If applicable, connect the internal hard drive cables. 4 Close the system.
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book.book Page 62 Monday, April 12, 2010 3:38 PM Heat Sinks CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 63 Monday, April 12, 2010 3:38 PM Figure 3-8.
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book.book Page 64 Monday, April 12, 2010 3:38 PM Installing the Heat Sink CAUTION: The heat sinks for CPU0 and CPU1 are different and are labeled accordingly. They must be installed in the correct location and orientation to prevent the system from overheating. 1 Using a clean lint-free cloth, remove the thermal grease from the heat sink. 2 Remove the protective cover from the underside of the heat sink. 3 Apply new thermal grease evenly to the center of the top of the new processor.
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book.book Page 65 Monday, April 12, 2010 3:38 PM 4 Remove the heat sink. See "Removing the Heat Sink" on page 62. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 5 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. 6 Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-9.
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book.book Page 66 Monday, April 12, 2010 3:38 PM 1 processor shield 2 notches in processor (2) 3 ZIF socket 4 pin1 indicator 5 socket-release lever 6 processor Installing the Processor NOTE: When installing only one processor, the processor must be installed in CPU0 socket (for the socket location, see Figure 5-3). NOTE: Your system uses an LGA 1366 socket, which is designed for trouble free insertion of the CPU. After placing the CPU into the socket, press the lever down and lock in place.
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book.book Page 67 Monday, April 12, 2010 3:38 PM 7 Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-9. 8 With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket. See Figure 3-9. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 9 Close the processor shield.
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book.book Page 68 Monday, April 12, 2010 3:38 PM • Single-rank, and dual-rank RDIMMs of sizes 1 GB, 2 GB, 4 GB, and 8 GB are supported for a total of up to 144 GB. • Quad-rank RDIMMs (two per channel) are supported for a total of up to 48 GB. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
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book.book Page 69 Monday, April 12, 2010 3:38 PM • Two memory modules per channel are limited to 800 MHz, regardless of the memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers. • If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s).
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book.book Page 70 Monday, April 12, 2010 3:38 PM Supported Memory Configuration There are eighteen DIMMs on each system board to support processor 0 and processor 1. The DIMM sequence of eighteen DIMM sockets is shown below. When you insert the DIMM(s), you have to always start with DIMM0_CHA. See the following for possible memory configurations. Table 3-1. Memory Configuration No.
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book.book Page 71 Monday, April 12, 2010 3:38 PM Removing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 72 Monday, April 12, 2010 3:38 PM Figure 3-10. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) Installing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 73 Monday, April 12, 2010 3:38 PM NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 4 Press down on the memory module with your thumbs until the ejectors lock into position. See Figure 3-10. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 5 Replace the cooling shroud.
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book.book Page 74 Monday, April 12, 2010 3:38 PM Expansion-Card Riser and Expansion Card CAUTION: Expansion cards can only be installed in the slots on the expansion-card riser. Do not attempt to install expansion cards directly into the riser connector on the system board. Removing the Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 75 Monday, April 12, 2010 3:38 PM Figure 3-11.
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book.book Page 76 Monday, April 12, 2010 3:38 PM Figure 3-12. Removing and Installing the Expansion-Card Riser 1 2 3 1 expansion-card riser assembly 3 screws (4) 2 expansion-card riser Installing the Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 77 Monday, April 12, 2010 3:38 PM 5 Replace the system cover. See "Closing the System" on page 59. 6 Reconnect the system and peripherals to their electrical outlets, and turn on the system. Removing the Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 78 Monday, April 12, 2010 3:38 PM NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61. 10 Replace the system cover. See "Closing the System" on page 59.
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book.book Page 79 Monday, April 12, 2010 3:38 PM Installing the Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 80 Monday, April 12, 2010 3:38 PM Integrated Storage Controller Cards Your system includes a dedicated expansion-card slot on the system board for an integrated SAS controller card that provides the integrated storage subsystem for your system’s hard drives. The controller supports SAS, SATA, and SSD hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
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book.book Page 81 Monday, April 12, 2010 3:38 PM Figure 3-14. Removing and Installing the Integrated Storage Controller Card 3 2 1 4 1 spacer pins (3) 2 integrated storage controller card 3 SAS cable connector 4 RAID battery connector Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 82 Monday, April 12, 2010 3:38 PM 4 Install the integrated storage controller card in place. See Figure 3-14. 5 Connect the SAS data cable to the integrated storage controller card. 6 Close the system. See "Closing the System" on page 59. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. RAID Battery (Optional) NOTE: The information in this section applies only to systems with the optional RAID controller card.
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book.book Page 83 Monday, April 12, 2010 3:38 PM Figure 3-15. Removing and Installing a RAID Battery 1 2 3 4 1 screws (2) 2 RAID battery carrier 3 RAID battery 4 cooling fan assembly Installing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 84 Monday, April 12, 2010 3:38 PM 4 Secure the RAID battery carrier onto the chassis using the two screws. See Figure 3-15. 5 Connect the RAID battery cable to the RAID battery connector on the storage controller card. See Figure 3-14. 6 Close the system. See "Closing the System" on page 59. 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
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book.book Page 85 Monday, April 12, 2010 3:38 PM Figure 3-16.
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book.book Page 86 Monday, April 12, 2010 3:38 PM Figure 3-17. Removing and Installing a Dual RAID Battery From the Battery Carrier 1 2 1 dual RAID battery carrier 2 RAID batteries (2) Installing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 87 Monday, April 12, 2010 3:38 PM 4 Connect the RAID battery cable to the RAID battery connector on the storage controller card. See Figure 3-14. 5 Close the system. See "Closing the System" on page 59. 6 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Mezzanine Card (10 GbE LAN) Removing the Mezzanine Card (10 GbE LAN) CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 88 Monday, April 12, 2010 3:38 PM Figure 3-18.
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book.book Page 89 Monday, April 12, 2010 3:38 PM Installing the Mezzanine Card (10 GbE LAN) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 90 Monday, April 12, 2010 3:38 PM Power Supplies WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 91 Monday, April 12, 2010 3:38 PM Figure 3-19. Removing and Installing the Power Supply 1 2 3 1 power supply 3 power supply handle 2 release latch Installing the Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. 2 Slide the new power supply into the system until the power supply is fully seated and the release latch snaps into place. See Figure 3-19.
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book.book Page 92 Monday, April 12, 2010 3:38 PM Removing the Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in power supply bay PS2 in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. To remove the power supply blank, remove the screw and pull outward on the blank. Installing the Power Supply Blank NOTE: Install the power supply blank only in power supply bay 2.
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book.book Page 93 Monday, April 12, 2010 3:38 PM Figure 3-20. Removing and Installing the Power Distribution Board Assembly 1 2 3 1 power distribution board assembly 3 power distribution boards (2) 2 screws (4) Installing the Power Distribution Board Assembly CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 94 Monday, April 12, 2010 3:38 PM 2 Replace the two screws that secure the power distribution board assembly to the bottom of the chassis. 3 Connect all the power cables. See Figure 3-20. 4 Replace the system cover. See "Closing the System" on page 59. 5 Replace the two screws on the right side of the chassis. 6 Replace the right side rail. 7 Reconnect the system and peripherals to their electrical outlets, and turn on the system.
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book.book Page 95 Monday, April 12, 2010 3:38 PM Figure 3-21. Removing and Installing the Fan Assembly 1 2 3 1 screw 3 cooling fans (3) 2 fan assembly Installing the Cooling Fan Assembly 1 Place the fan assembly into the system and slide the fan assembly slightly toward the back of the system. 2 Align the slot on the fan assembly with the slot on the chassis. 3 Replace the screw that secures the fan assembly to the chassis. 4 Connect the power cables to the cooling fans. See Figure 3-21.
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book.book Page 96 Monday, April 12, 2010 3:38 PM Removing the Fan Module Remove the four screws that secure the fan module to the fan assembly and separate the fan module from the fan assembly. See Figure 3-22. Figure 3-22.
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book.book Page 97 Monday, April 12, 2010 3:38 PM Installing the Fan Module NOTE: Note the direction of airflow on the fan modules and ensure that the fan modules are oriented in the correct direction while installing. Align the slots on the fan module with the slots on the fan assembly such that the labelled side faces the back of the system. Secure the fan module to the fan assembly using the screws. See Figure 3-22. Backplane CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 98 Monday, April 12, 2010 3:38 PM Figure 3-23.
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book.book Page 99 Monday, April 12, 2010 3:38 PM Installing the Backplane 1 Insert the backplane in the direction of the arrow until it is seated in the system. 2 Secure the backplane to the system using the three screws. 3 Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 55. 4 Replace the cooling fan assembly. "Installing the Cooling Fan Assembly" on page 95. 5 Connect the SAS/SATA cables, the fan cables, and the power cable. See Figure 5-4.
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book.book Page 100 Monday, April 12, 2010 3:38 PM 5 Disconnect the LED signal cable from the front panel connector on the system board. See Figure 5-3. 6 Remove the screw securing the LED panel cover to the chassis and slide the cover out. See Figure 3-24. 7 Remove the two screws securing the control panel assembly to the chassis. See Figure 3-24. 8 Remove the control panel assembly. Figure 3-24.
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book.book Page 101 Monday, April 12, 2010 3:38 PM Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 102 Monday, April 12, 2010 3:38 PM 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60. 4 Locate the battery socket. See "System Board Connectors" on page 125. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Slide the battery toward the positive side of the connector and lift it out of the securing tabs at the negative side of the connector. Figure 3-25.
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book.book Page 103 Monday, April 12, 2010 3:38 PM 5 Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. 6 Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" on page 37. 7 Enter the correct time and date in the System Setup program's Time and Date fields, and re-enter any customized option settings as needed. 8 Exit the System Setup program.
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book.book Page 104 Monday, April 12, 2010 3:38 PM 9 Loosen the ten screws securing the system board, and then slide the board toward the front, up and out of the system. See Figure 3-26. Figure 3-26. Removing and Installing the System Board 1 1 2 screws (10) 2 system board assembly Installing the System Board 1 Align the holes A and B on the system board to position the board correctly in the system. 2 Replace the ten screws to secure the system board in place.
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book.book Page 105 Monday, April 12, 2010 3:38 PM 4 Replace the processors. See "Installing the Processor" on page 66. 5 Replace the heat sinks. See "Installing the Heat Sink" on page 64. 6 Replace the expansion-card riser assembly. See "Installing the ExpansionCard Riser" on page 76. 7 Replace the memory modules. See "Installing Memory Modules" on page 72. 8 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61. 9 Replace the system cover. See "Closing the System" on page 59.
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book.book Page 107 Monday, April 12, 2010 3:38 PM Troubleshooting Your System Safety First—For You and Your System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Before removing the system cover, disconnect all power, then unplug the AC power cord, and then disconnect all peripherals, and all LAN lines. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 108 Monday, April 12, 2010 3:38 PM Troubleshooting System Startup Failure If your system halts during startup prior to video imaging, especially after installing an operating system or reconfiguring your system’s hardware, see "System Memory" on page 67. For all other startup issues, note the LED panel indicators and any system messages that appear on screen. For more information, see "Power and System Board Status Codes" on page 17 for more information.
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book.book Page 109 Monday, April 12, 2010 3:38 PM 5 Turn off all attached USB devices and disconnect them from the system. 6 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 43. If your keyboard is not functioning, you can also use remote access.
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book.book Page 110 Monday, April 12, 2010 3:38 PM Troubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 15. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation.
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book.book Page 111 Monday, April 12, 2010 3:38 PM Troubleshooting a Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 112 Monday, April 12, 2010 3:38 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 113 Monday, April 12, 2010 3:38 PM 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Installing the System Battery" on page 102. If the problem is not resolved by replacing the battery, see "Getting Help" on page 131. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 114 Monday, April 12, 2010 3:38 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 115 Monday, April 12, 2010 3:38 PM 6 If the fan does not function, turn off the system and install a new fan. See "Installing the Cooling Fan Assembly" on page 95. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 59. If the replacement fan does not operate, see "Getting Help" on page 131. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 116 Monday, April 12, 2010 3:38 PM 6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60. 7 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 68. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 72. 9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61. 10 Close the system. See "Closing the System" on page 59.
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book.book Page 117 Monday, April 12, 2010 3:38 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 118 Monday, April 12, 2010 3:38 PM Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentation for your operating system and the controller. 1 Enter the System Setup program and ensure that the SAS controller is enabled. See "System Setup Options at Boot" on page 38. 2 Restart the system and press the applicable key sequence to enter the configuration utility program.
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book.book Page 119 Monday, April 12, 2010 3:38 PM 9 Install the system-board assembly. See "Installing the System Board" on page 104. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 131. Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 120 Monday, April 12, 2010 3:38 PM 12 For each expansion card you removed in step 9, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 58. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 59. Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 121 Monday, April 12, 2010 3:38 PM 13 Replace processor 1 with processor 2. See "Installing the Processor" on page 66. 14 Repeat step 9 through step 11. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 131. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
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book.book Page 122 Monday, April 12, 2010 3:38 PM Troubleshooting Changes in BIOS Settings Certain changes in BIOS settings (such as chipset timing or latency, memory timing or latency, processor clock frequency, etc.) can cause a system to stop booting. If you are able to enter the BIOS Setup by pressing F2, reset the BIOS to factory defaults by pressing F9. Save and exit the BIOS Setup. If you cannot enter the BIOS Setup, clear the CMOS by following instructions given below: 1 Turn off the system.
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book.book Page 123 Monday, April 12, 2010 3:38 PM Jumpers and Connectors Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 124 Monday, April 12, 2010 3:38 PM Table 5-1. System Configuration Jumpers Jumper Function Off On JP2 iBMC Disable *Disable Enable NOTE: The "*" in the table of system configuration jumpers describes the default status and the default state is not active state. Backplane Jumper Settings CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 125 Monday, April 12, 2010 3:38 PM System Board Connectors Figure 5-3.
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book.book Page 127 Monday, April 12, 2010 3:38 PM Backplane Connectors Figure 5-4. Expander Backplane Connectors—Front View 1 2 12 11 10 3 9 4 8 5 7 1 hard-drive 11 connector 2 hard-drive 8 connector 3 hard-drive 5 connector 4 hard-drive 1 connector 5 hard-drive 2 connector 6 hard-drive 0 connector 7 hard-drive 4 connector 8 hard-drive 3 connector 9 hard-drive 7 connector 10 hard-drive 6 connector 11 hard-drive 10 connector 12 hard-drive 9 connector Figure 5-5.
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book.book Page 128 Monday, April 12, 2010 3:38 PM Figure 5-6.
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book.book Page 129 Monday, April 12, 2010 3:38 PM Power Distribution Board Connectors Figure 5-7.
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book.book Page 130 Monday, April 12, 2010 3:38 PM Figure 5-8.
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book.book Page 131 Monday, April 12, 2010 3:38 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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