Quick Reference Guide

support.dell.com Checking Inside the Computer 7-19
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The computer's power supply is not providing sufficient power for the drives.
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The computer's diskette drive logic is faulty.
To troubleshoot the diskette drive subsystem, perform the following steps:
1. Enter the System Setup program, and verify that the diskette drive setting is con-
figured correctly.
See "Using the System Setup Program," in the User's Guide for instructions.
2. If the system configuration settings are incorrect, make the necessary correc-
tions in the System Setup program, and then reboot the system.
3. Run the diskette drives test in the Dell Diagnostics to determine whether the dis-
kette drive subsystem now works correctly.
Do the tests complete successfully?
Ye s .
You have fixed the problem.
No.
Go to step 4.
4. Turn off the system, including any attached peripherals, and disconnect the AC
power cable from its power source.
5. Open the computer doors.
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6. Remove all expansion cards from the computer.
7. Close the computer doors, reconnect the system to AC power, and turn on the
system.
8. Run the diskette drives test in the Dell Diagnostics to determine whether the dis-
kette drive subsystem now works correctly.
Do the tests complete successfully?
Ye s .
An expansion card may be conflicting with the diskette drive logic, or you
may have a faulty expansion card. Go to step 9.
No.
The diskette drive subsystem is faulty. See Chapter 11, “Getting Help,” for
instructions on obtaining technical assistance.
9. Repeat steps 4 and 5, and reinstall one of the expansion cards that you removed
in step 6.
10. Close the computer doors, reconnect the system to AC power, and turn on the
system.
11. Run the diskette drive tests in the Dell Diagnostics to determine whether the dis-
kette drive subsystem now works correctly.