Quick Reference Guide

support.dell.com Checking the Basics 2-1
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If your Dell PowerEdge 2450 system is not working as expected, begin troubleshoot-
ing using the procedures in this chapter. This chapter guides you through some initial
checks and procedures that can solve basic computer problems. It can also direct you
to the appropriate chapter for detailed troubleshooting information and procedures to
solve more complex problems.
NOTE: When you see the question "Is the problem resolved?" in a troubleshooting
procedure, perform the operation that caused the problem.
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If the system is behaving erratically, back up the files on the hard-disk drives immedi-
ately. See the documentation that came with the operating system for instructions on
how to back up the files.
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The following procedure leads you through the checks necessary to solve some basic
computer problems:
1. Was an alert message issued by the Dell OpenManage Hardware Instrumenta-
tion Package (HIP) server management application program?
Ye s .
Go to “Alert Log Messages From the Dell OpenManage HIP Application Pro-
gram” in Chapter 3, “Messages and Codes.”
No.
Go to step 2.
2. Is the computer wet or damaged?
Ye s .
Go to Chapter 7, “Checking Inside the Computer.”
No.
Go to step 3.