Dell™ PowerEdge™ 1900 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
Contents 1 About Your System Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 40 Using the System Password Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 43 Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . 44 44 Baseboard Management Controller Configuration Entering the BMC Setup Module .
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cooling Shroud . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . 77 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Removing the Cooling Shroud Installing the Cooling Shroud . . . . .
System Board (Service-Only Procedure) Removing the System Board Installing the System Board. 4 . . . . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . . 97 99 . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Your System Safety First—For You and Your System Start-Up Routine . . . . . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Checking the Equipment . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Microprocessors 5 . . . . . . . . . . . . . . . . . . . . System Diagnostics Features . . . . . . . . . . . . . . . . . . . 121 . . . . . . . . . . . . . . . . . . . . . . . . . 121 When to Use the System Diagnostics Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . 121 . . . . . . . . . . . . . . . . . . . . . . . 122 System Diagnostics Testing Options.
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Glossary Index .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again. Table 1-1.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the bezel on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 3 4 2 5 6 7 8 1 9 10 11 Table 1-2. Front-Panel Components Item Component 1 Hard-drive activity indicator LED Icon Description The green hard drive activity indicator flashes when the hard drives are in use.
Table 1-2. Front-Panel Components (continued) Item Component 2 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
Table 1-2. Front-Panel Components (continued) Item Component 6 USB connectors (2) Connects USB 2.0-compliant devices to the system. 7 Video connector Connects a monitor to the system. 8 Optical drive Optional optical drive. 9 Tape backup unit Optional half-height tape backup unit (may require optional controller). 10 Diskette drive Optional diskette drive. 11 Hard drives Six bays for 3.5-inch cabled SAS or SATA hard drives.
Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Each diagnostic LCD message is assigned a priority. The highest priority messages will supersede any group of messages with a lower priority.
Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing, Reseat the RAID battery. See bad, or unable to recharge due to "Replacing the SAS RAID thermal issues. Controller Daughter Card Battery" on page 92, and "Troubleshooting System Cooling Problems" on page 109. E12nn XX PwrGd Specified voltage regulator has failed. See "Getting Help" on page 131. E1229 CPU # VCORE Processor # VCORE voltage regulator has failed.
Table 1-4. 18 LCD Status Messages (continued) Code Text Causes E1414 CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System acceptable temperature range and Cooling Problems" on page 109. has halted operation. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 118.
Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions E161C PS # Input Lost Power source for specified power Check the AC power source for supply is unavailable, or out of the specified power supply. If acceptable range. problem persists, see "Troubleshooting the Power Supply" on page 108. E1620 PS # Input Range Power source for specified power Check the AC power source for supply is unavailable, or out of the specified power supply. If acceptable range.
Table 1-4. 20 LCD Status Messages (continued) Code Text Causes Corrective Actions E1913 CPU & Firmware Mismatch The BMC firmware does not support the CPU. Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC. E2010 No Memory No memory is installed in the system. Install memory. See "Memory" on page 80. E2011 Mem Config Err Memory detected, but is not configurable. Error detected during memory configuration.
Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions E201F DRAC Config Dell remote access controller (DRAC) configuration failure. Check screen for specific error messages. Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation. E2020 CPU Config CPU configuration failure. Check screen for specific error messages. E2021 Memory Population Incorrect memory configuration.
Table 1-4. LCD Status Messages (continued) Code Text Causes E2118 Fatal NB Mem CRC One of the connections in the Fully Buffered DIMM (FBD) memory subsystem link on the Northbound side has failed. See "Troubleshooting System Memory" on page 110. E2119 Fatal SB Mem CRC One of the connections in the FBD memory subsystem link on the Southbound side has failed. See "Troubleshooting System Memory" on page 110. I1910 Intrusion System cover has been removed. Information only.
Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
Table 1-5. System Messages (continued) Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 131. Caution! NVRAM_CLR jumper is installed on system board. NVRAM_CLR jumper is installed. CMOS has been cleared. Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper location. CPUs with different cache sizes detected! Microprocessors with different cache sizes are installed.
Table 1-5. System Messages (continued) Message Causes Corrective Actions Diskette drive n seek failure Incorrect configuration settings in the Run the System Setup program to System Setup program. correct the settings. See "Using the System Setup Program" on page 33. Faulty or improperly installed diskette Replace the diskette. If the problem drive. persists, see "Troubleshooting a Diskette Drive" on page 112.
Table 1-5. System Messages (continued) Message Causes Corrective Actions Gate A20 failure Faulty keyboard controller; faulty system board. See "Getting Help" on page 131. General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corrected a resource conflict.
Table 1-5. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 112, "Troubleshooting an Optical Drive" on page 113, and "Troubleshooting a Hard Drive" on page 115.
Table 1-5. System Messages (continued) Message Causes PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card. Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board.
Table 1-5. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed or a memory module may be faulty. If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 110.
Table 1-5. System Messages (continued) Message Causes Corrective Actions Warning: Embedded RAID firmware is not present! Embedded RAID firmware does not respond. See the RAID controller documentation for information about installing or updating the RAID firmware. Warning: Embedded RAID error! Embedded RAID firmware responds with an error. See "Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card" on page 116.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
About Your System
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock.
Table 2-2. System Setup Program Options (continued) Option Description Memory Information Displays information related to installed system, video, and redundant memory, including size, type, and speed of memory modules, system video memory size, system memory test option, and redundant memory status, and snoop filter. NOTE: The Snoop Filter option may optimize or degrade the performance of some applications when enabled. Disabled is the default.
Table 2-2. System Setup Program Options (continued) Option Description Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description 64-bit Technology Specifies if the installed processor(s) support Intel 64-bit extensions.
Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed. Integrated RAID Controller (Enabled default) Enables or disables the integrated RAID controller.
Table 2-5. Serial Communication Screen Options (continued) Option Description Failsafe Baud Rate (57600 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type (VT 100/VT 220 default) Select either VT 100/VT 220 or ANSI. Redirection After Boot (Enabled default) Enables or disables BIOS console redirection after your system boots to the operating system.
Table 2-6. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. • If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed. The button is enabled in the System Setup program.
To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 42). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. See "Disabling a Forgotten Password" on page 44.
6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 43), the system accepts your setup password as an alternate system password.
5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the key combination to restart the system, and then repeat steps 2 through 5. Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press to access the setup password window, and press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 43. Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 129.
Installing System Components This section describes how to install the following system components: • Power supply • Cooling fans • Expansion cards • Hard drives • Tape, optical, and diskette drives • System battery • System memory • RAC card • Microprocessors • SAS RAID controller daughter card • Control panel assembly • System board Recommended Tools You may need the following items to perform the procedures in this section: • Keys to the system keylocks • #2 Phillips screwdrive
Opening and Closing the System The system is enclosed by a bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components. Removing the Bezel 1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left. 3 Rotate the top of the bezel away from the front panel. 4 Unhook the bottom of the bezel and pull the bezel away from the system. See Figure 3-2.
Figure 3-2. Installing and Removing the Bezel 1 1 bezel latch 4 bezel lock 2 3 2 bezel 4 3 bezel slot (2) Installing the Bezel 1 Insert the hooks on the end of the bezel into the bezel slots on the bottom of the system front panel. See Figure 3-2. 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch. 3 Lock the bezel.
Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Figure 3-3.
Power Supply Your system supports one power supply rated at an output of 800 W. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay. Removing the Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power outlet and the power supply, and remove the cable from the cable retention bracket. 3 Open the system. See "Opening the System" on page 48.
Figure 3-4. Installing and Removing the Power Supply 1 2 3 4 1 power cable retention bracket 4 cable retention clips (3) 2 screws (4) 3 power supply Installing the Power Supply 1 Slide the power supply into the chassis until the power supply is fully seated in the chassis. See Figure 3-4. 2 Install the four screws to secure the power supply to the system’s back panel.
3 Connect the power cables to the following components where applicable (see Figure 6-2 for connector locations): • PWR1 connector on the system board • PWR2 connector on the system board • PWR CTRL connector on the system board • Hard drives • Diskette drive • Optical drive • Tape backup unit • Cable retention clips on the chassis (see Figure 3-4) 4 Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 79.
Figure 3-5 shows the positions and identification numbers of the fans. Figure 3-5. Cooling Fans 3 4 5 2 1 6 1 expansion-card fan (FAN1) 2 processor fan (FAN2) 3 processor fan (FAN3) 4 memory module fan (FAN4) 5 memory module fan (FAN5) 6 memory module fan (FAN6) Removing and Installing a Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-6. Installing and Removing a Fan From the Fan Brackets 1 2 3 4 1 fan release latches (2) 4 fan connector on system board 2 fan 3 center fan bracket Removing and Installing the Cooling Shroud Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
3 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-7. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur resulting in a system shutdown and loss of data. 4 Replace the fan. 5 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots.
Expansion Cards Your system provides one half-length (slot 1) and five full-length (slots 2-6) expansion card slots configured as follows: • Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X expansion slots. These slots will accommodate 133-MHz, 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. • Slot 3 is a x8 lane-width PCIe expansion slot. • Slots 4, 5, and 6 are x4 lane-width PCIe expansion slots.
Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 48.
5 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
8 If applicable, reinstall the expansion-card stabilizer: a Insert the two round tabs on the stabilizer into the stabilizer pivot slots. See Figure 3-9. b Rotate the end of the stabilizer down toward the front of the system until the latch clicks into place against the chassis. 9 Close the expansion-card retainer. See Figure 3-9. 10 Close the system. See "Closing the System" on page 48. 11 Connect the power cable to the power supply and the power outlet.
Figure 3-10. Removing and Installing the Hard-Drive Bay 3 4 2 1 1 screws (4) 4 interface cable 2 drive bay 3 power cable 9 Remove the drive from the hard-drive bay. See Figure 3-11. 60 a Loosen the four screws that secure the hard drive in the hard-drive bay. b Slide the hard drive out of the hard-drive bay.
Figure 3-11. Removing and Installing a Hard Drive 3 2 1 1 drive bay 2 screws (4) 3 hard drive Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
3 Install the hard-drive bay. See Figure 3-10: a Slide the hard-drive bay into the system until the drive bay contacts the system. b Install the four screws that secure the drive bay to the system. 4 Depending on your hard-drive configuration, connect the hard-drive interface and power cables as follows: • For up to two SATA drives, connect the cables to the two SATA connectors on the system board. SATA_A is the blue connector, and SATA_B is the black connector.
• For up to four SAS or SATA drives in a level 0 or 1 RAID configuration, connect the cables to an optional SAS controller card (see "Installing an Expansion Card" on page 57) installed into expansion slot 4 (PCIE_X4_4), and connect the hard-drive activity LED cable to the connector on the system board and the connector on the card itself. Route the cables through the center fan retention cage. See Figure 3-13.
Figure 3-13.
• For up to six SAS or SATA drives in a level 0, 1, 5, or 10 RAID configuration, connect the cables to an optional SAS RAID controller daughter card installed into the integrated PCI slot (INT_STORAGE). Route the cables through the center fan retention cage. See "Installing the SAS RAID Controller Daughter Card" on page 95, and see Figure 6-2 for the location of the integrated PCI slot.
Figure 3-14. Six-hard-drive Configuration (SAS RAID Controller Daughter Card) 2 1 3 4 5 6 7 1 hard drive activity system board connector (HD_ACT_CARD) 2 SAS RAID controller daughter card battery connector 3 SASx connector (2) 4 hard drive LED activity cable connector 5 center fan retention cage 6 hard drive interface cable connector 7 hard drive power connector 5 Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 79.
7 Close the system. See "Closing the System" on page 48. 8 Replace the bezel, if removed. See "Installing the Bezel" on page 47. 9 Connect the power cable to the power supply and the power outlet. Internal Tape Backup Unit Your system can accommodate an optional SCSI internal tape backup unit. Removing an Internal SCSI Tape Backup Unit CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-15. Installing and Removing the Half-Height Tape Backup Unit or Optical Drive 1 2 3 4 5 1 SCSI ribbon cable 2 power cable 4 peripheral bay 5 half-height tape backup unit or optical drive 3 release latch Installing an Internal SCSI Tape Backup Unit This subsection describes how to configure and install an internal SCSI tape backup unit. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
4 If applicable, disconnect the cables from the SAS RAID controller daughter card or expansion card and pull the cables out of the way of the center fans. See "Removing the SAS RAID Controller Daughter Card" on page 93. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 53. 6 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 79.
22 Finish configuring the SCSI tape backup unit according to the documentation you received with the device. 23 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. Optical Drive Removing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Installing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached.
Diskette Drive Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached.
Figure 3-16.
Installing the Diskette Drive Into the Drive Carrier Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes, and secure with the three Phillips screws. See Figure 3-17. Figure 3-17.
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Install the diskette drive carrier into the system: a Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs. b Push the carrier toward the system front plate until the plastic latch on the carrier locks into position.
5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. a Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-18. b While supporting the battery connector, push the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-18.
Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules with an attached hotplug fan. The fan need not be removed prior to removing the shroud. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-19.
Installing the Cooling Shroud To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place. See Figure 3-19. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
Removing the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 48.
Each channel consists of two DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. Figure 3-20.
General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. • A minimum of two identical FBDs must installed. • DIMM sockets must be populated by lowest number first.
Memory Mirroring Support The system supports memory mirroring if eight identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory. Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-21. Installing and Removing a Memory Module 1 2 3 4 1 memory module 4 alignment key 2 memory module socket ejectors (2) 3 socket 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 121. Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
3 Remove the cooling shroud. See "Removing and Installing the Cooling Shroud Fan" on page 54. 4 Remove the filler plug from the system back panel. See Figure 3-22. Figure 3-22. Installing a RAC Card 1 8 2 7 6 3 4 5 1 back standoff 2 NIC connector cutout 3 RAC card 4 RAC connector 2 5 RAC connector 1 6 expansion-bay bracket 7 standoffs with card-edge clips (2) 8 notch in card edge 5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening.
6 Attach the card to the expansion-bay bracket: a Position the RAC card on the expansion-bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card. b Carefully press the back end of the card onto the two plastic standoffs until the clips on the standoffs snap over the card edges. See Figure 3-22.
Replacing a Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com.
Figure 3-23. Installing and Removing the Heat Sink 1 2 3 1 heat sink 2 heat-sink retention lever (2) 3 retention lever latch 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor.
Figure 3-24. Installing and Removing a Processor 3 4 2 1 5 1 socket key (2) 2 ZIF socket 4 socket-release lever 5 processor shield 3 processor 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 14 Unpack the new processor.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-24. d Close the processor cover. See Figure 3-24. 17 Install the heat sink. a Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.
SAS RAID Controller Daughter Card Your system has a dedicated slot (INT STORAGE) for an optional SAS RAID controller daughter card. See Figure 3-8. The optional SAS RAID controller daughter card supports up to six SAS or SATA hard drives and enables you to set up your hard drives in level 0, 1, 5, or 10 RAID configurations. For more information, see the documentation that came with your SAS RAID controller daughter card.
Figure 3-25.
To replace the SAS RAID controller daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 92. Figure 3-26.
Installing the SAS RAID Controller Daughter Card 1 Hold the SAS RAID controller daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-26. NOTE: When pushing the SAS RAID controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the SAS RAID controller daughter card.
7 Disconnect the control panel cable from the back of the control panel. See Figure 3-27. NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable. a Squeeze the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket. 8 Remove the display module: a Insert the end of a paper clip into the hole on the right side of the display module and gently pry the label off.
Installing the Control Panel Assembly 1 Insert the control panel assembly display module into the chassis cutout and secure with the two Torx screws. 2 Affix the control panel label to the display module. 3 Install the control panel board in the system chassis and secure with the three Phillips screws. See Figure 3-27. 4 Connect the display module cable to the control panel board. See Figure 3-27. 5 Connect the control panel cable to the control panel board. See Figure 3-27. 6 Close the system.
9 Remove all expansion cards from the expansion bay. See "Removing an Expansion Card" on page 58. 10 If present, disconnect the SAS RAID controller daughter card from the system board socket connector: a Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge connector clears the socket. b Remove the SAS RAID controller daughter card from the expansion-bay bracket and set aside for later reinstallation.
Figure 3-28. Removing the System Board 1 2 4 3 1 system board 4 retention pin 2 system board handles (3) 3 chassis hooks Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new system board.
When the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system board. c Slide the system board tray toward the back of the chassis until the retention pin snaps into place. 3 Reconnect the power cables to connectors PWR1, PWR2, and PWR CTRL on the system board. See Figure 6-2. 4 Reinstall the CPU processor(s). See "Replacing a Processor" on page 88. 5 Reinstall the memory modules. See "Installing Memory Modules" on page 83.
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 102. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 121. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse.
Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 131. 3 Turn off the system and the serial device, and swap the device with a comparable device.
Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation.
4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 131. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 57. 8 Run the appropriate online diagnostic test.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program.
Problem • Power button is not blinking green and the system does not power up. Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet. 2 If you have a UPS, make sure that it is connected properly both to the power supply and to the electrical outlet. 3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Removing the Power Supply" on page 50 and "Installing the Power Supply" on page 51.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 121. 2 Open the system. See "Opening the System" on page 48.
4 Remove the bezel. See "Removing the Bezel" on page 46. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 48. 7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 83. 8 Close the system. See "Closing the System" on page 48. 9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
Troubleshooting a Diskette Drive Problem • Error message indicates a diskette drive problem. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
20 Close the system. See "Closing the System" on page 48. 21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 131.
• Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
d Verify that the SAS or SATA cables are securely seated in their connectors. e Close the system. See "Closing the System" on page 48. f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 131.
9 If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected: • Memory module • Battery 10 Verify that the cable connections between the hard drive(s) and the SAS controller card or SAS RAID controller daughter card are correct. See Figure 3-13 (SAS controller card) or Figure 3-14 (SAS RAID controller daughter card). 11 Verify that the SAS or SATA cables are securely seated in their connectors.
6 Close the system. See "Closing the System" on page 48. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 48. 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 58. 11 Close the system.
5 Close the system. See "Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If possible, run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 48.
Troubleshooting Your System
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press during POST.
Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run.
Running the System Diagnostics
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.
System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
Table 6-2.
Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Jumpers and Connectors
Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System." 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services" on page 131.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. FBD — Fully buffered DIMM.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). SEL — System event log. Used in the system management software to record system events and errors.
TOE — TCP/IP Offload Engine. Improves data-transfer performance over IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardware on the network adapter while leaving TCP/IP control decisions to the host server. UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
Glossary
Index A closing the system, 48 alert messages, 31 configuring boot drive, 95 memory, 82 asset tag, 37 B baseboard management controller battery, 75 SAS RAID controller daughter card, 92 system, 75 troubleshooting the RAID card battery, 116 troubleshooting the system battery, 108 bezel (rack) installing, 47 bezel (tower) installing, 47 BMC.
Index F fan bracket back, 80 center, 79 cooling shroud, 54 fans, 52 installing and removing, 53 numbered, 53 features back-panel, 14 front-panel, 11 G guidelines for memory installation, 82 H hard drive troubleshooting, 115 hard drives, 59 installing, 61 removing, 59 hot-plug fans, 53 power supplies, 50 installing back fan bracket, 80 bezel, 47 center fan bracket, 79 control panel, 97 cooling shroud, 79 diskette drive, 74 expansion cards, 57 expansion-bay bracket, 100 hard drives, 61 memory, 83 mem
O R securing your system, 42 opening the system, 48 RAC card installing, 85 serial I/O device troubleshooting, 105 RAID controller.
Index system setup screens console redirection, 38 CPU information, 37 integrated devices, 38 main, 34 system security, 39 troubleshooting (continued) power supply, 108 SAS RAID controller daughter card, 116 serial I/O device, 105 start-up routine, 101 system battery, 108 system cooling, 109 tape drive, 113 USB device, 105 video, 103 wet system, 106 T U tape backup unit installing, 68 removing, 67 USB device troubleshooting, 105 system security, 36 system setup entering, 33, 44 navigation keys,
