Dell™ Dimension™ 4700 Series Service Tag CD or DVD drive activity light floppy drive light* CD or DVD eject button power light floppy drive eject button* power button hard-drive activity light headphones USB 2.0 connectors (2) *On computers with a floppy drive.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file. To access the help file, see page 9.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up and Using Your Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Two Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . 14 14 15 . . . . . . . . . . . . . . . . . .
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD and DVD drive problems Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-Mail, Modem, and Internet Problems Error Messages 23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Lockups and Software Problems . . .
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . Identifying Drivers. Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 82 . . . . . . . . . . . . . . . . . . . . . .
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Contacting Dell Index 103 104 104 105 Class A . . . . . . . . . . . Class B . . . . . . . . . . . FCC Identification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Finding Information What Are You Looking For? Find it Here • • • • How to access tutorials and other how to information How to get a copy of my invoice How to extend my warranty How to access Dell Support on my Microsoft® Windows® desktop (U.S.
www.dell.com | support.dell.com What Are You Looking For? Find it Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries.
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge. • Contact the printer manufacturer for technical assistance.
www.dell.com | support.dell.com USB connector on computer USB connector on printer USB printer cable Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so. 2 Turn off the computer (see page 47). NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable. 3 12 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws.
parallel connector on computer connector on printer clips (2) screws (2) notches (2) parallel printer cable 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
www.dell.com | support.dell.com 2 Connect one of the monitors to the VGA (blue) connector on the back of the computer. 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI (white) connector on the back of the computer. optional DVI adapter DVI (white) connector TV-OUT connector VGA (blue) connector Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector: 1 Follow the procedures in "Before You Begin" on page 47.
Changing the Display Settings 1 After you connect the monitor(s) or television, turn on the computer. The Microsoft® Windows® desktop displays on the primary monitor. 2 Enable clone mode or extended desktop mode in the display settings. • In clone mode, both monitors display the same image. • In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.
www.dell.com | support.dell.com Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: 5 • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).
www.dell.com | support.dell.com How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for available software patches at the Sonic support website at support.sonic.com. Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and DVD+RW media, and can read DVD-R and DVD-RW media.
Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. • You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • You cannot create audio DVDs with Sonic RecordNow. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
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Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).
www.dell.com | support.dell.com TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See the Dell Dimension Help file. To access help files, see page 9. CHECK THE CABLE CONNECTIONS C H E C K F O R R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See page 46. R U N T H E D E L L D I A G N O S T I C S — See page 40.
Hard drive problems RUN CHECK DISK — 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only.
www.dell.com | support.dell.com VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
N O N - S YS T E M D I S K E R R O R — Remove the floppy disk from the drive and restart your computer. N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 105).
www.dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 47), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly.
Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C L E A N T H E M O U S E — See the Dell Dimension Help file for instructions on cleaning the mouse. To access the help file, see page 9. CHECK THE MOUSE CABLE — 1 Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. 2 Remove mouse extension cables, if used, and connect the mouse directly to the computer.
www.dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see page 11). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I V E R — See page 43. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See page 46. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see page 49).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E D I A G N O S T I C L I G H T S — See page 37. R U N T H E D E L L D I A G N O S T I C S — See page 40. If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
Solving Problems www.dell.com | support.dell.
Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 51). The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green.
www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If you have one memory module installed, reinstall it (see page 57) and restart the computer. • If you have two or more memory modules installed, remove the modules, reinstall one module (see page 57), and then restart the computer. If the computer starts normally, reinstall an additional module.
Light Pattern A B C D Problem Description Suggested Resolution Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module/memory connector placement requirements exist (see page 57). • Verify that the memory modules that you are installing are compatible with your computer (see page 57). • If the problem persists, contact Dell (see page 105). A possible expansion card failure has occurred.
www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution Another failure has occurred. • Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see page 56). • If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.
4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 41). Dell Diagnostics Main Menu 1 2 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.
www.dell.com | support.dell.com Tab Function Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
www.dell.com | support.dell.com NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen.
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
www.dell.com | support.dell.com Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer." • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order.
www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Front and Back View of the Computer Front View 1 10 2 9* 3* 8 4 7 6 5 *On computers with an optional floppy drive.
www.dell.com | support.dell.com 1 CD or DVD driveactivity light The drive activity light is on when the computer reads data from the CD or DVD drive. 2 CD or DVD drive eject button Press to eject a disc from the CD or DVD drive. 3 floppy-drive eject button Press to eject a floppy disk from the floppy drive. 4 hard-drive activity light The light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating.
Back View 22 21 1 20 2 19 3 18 4 17 5 6 16 7 15 8* 14 13* 9 12* 11* *Not present on all computers 10* Removing and Installing Parts 51
www.dell.com | support.dell.com 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. 2 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 37. 3 mouse connector Plug a standard mouse into the green mouse connector.
11 modem connector (Optional) If you have a modem, connect a telephone cable to either of the modem connectors. Do not connect the telephone cable to the network connector. NOTE: Not all modems have two connectors. 12 TV-OUT connector Connects your computer to a TV. For more information, see Connecting Two Monitors (see page 13). (Available on computers with a graphics card.) 13 VGA video connector 14 USB 2.0 connectors (6) Plug the cable from your monitor into the blue connector.
www.dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin" on page 47. 2 Lay your computer on its side with the computer cover facing up.
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. release lever* CD or DVD drive floppy drive hard drive power supply system board *May not be present on all computers.
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Memory You can increase your computer memory by installing memory modules on the system board. Your Dell Dimension™ computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 91. DDR Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.
www.dell.com | support.dell.com matched pair of memory modules in DIMM connectors 1 and 2 (white securing clips) matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips) NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
3 Press out the securing clip at each end of the memory module connector. memory connector closest to processor securing clips (2) connector 4 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 5 Insert the module into the connector until the module snaps into position.
www.dell.com | support.dell.com 6 Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Right-click the My Computer icon and click Properties. 9 Click the General tab. 10 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Two PCI card slots • One PCI Express x16 card slot • One PCI Express x1 card slot PCI Cards If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card" on page 63. If you are replacing a card, remove the current driver for the card from the operating system.
www.dell.com | support.dell.com CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 3 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.
4 Secure the card bracket with the screw you removed in step 2. 5 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment. 6 7 8 If you installed a sound card: a Enter system setup (see page 96), select Audio Controller, and then change the setting to Off.
www.dell.com | support.dell.com 8 9 If you removed a sound card: a Enter system setup (see page 96), select Audio Controller, and then change the setting to On. b Connect external audio devices to the audio connectors on the computer back panel. If you removed an add-in network connector: a Enter system setup (see page 96), select Network Controller, and then change the setting to On. b Connect the network cable to the integrated connector on the computer back panel.
Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 47. 2 If you are installing a new card, unscrew and remove the filler bracket to create a card-slot opening. Then continue with step 4. securing screw filler bracket 3 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card.
www.dell.com | support.dell.com top of retention mechanism tab x16 card securing slot edge connector filler bracket card connector securing tab x1 card edge connector card connector 4 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
5 If you are installing the card into the x16 card connector, position the card so the securing slot is aligned with the securing tab, and gently pull the securing tab. 6 Place the card in the connector and press down firmly. Ensure that the card is fully seated and that the bracket is within the card slot.
www.dell.com | support.dell.com 11 12 13 If you installed a sound card: a Enter system setup (see page 96), select Audio Controller, and then change the setting to Off. b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel.
9 10 11 If you removed a sound card: a Enter system setup (see page 96), select Audio Controller, and then change the setting to On. b Connect external audio devices to the audio connectors on the computer back panel. If you removed an add-in network connector: a Enter system setup (see page 96), select Network Controller, and then change the setting to On. b Connect the network cable to the integrated connector on the computer back panel.
www.dell.com | support.dell.com Removing the Front Panel 1 Follow the procedures in "Before You Begin" on page 47. 2 Remove the computer cover (see page 54). 3 Release and remove the front panel: a If your computer has a release lever, push the release lever to release the top tab. b Reach inside the computer and push the top and bottom tab towards you to release them. c Rotate the front panel to separate it from the side hinges.
Removing the Front-Panel Insert 1 Press in the two insert tabs. tabs (2) insert 2 Push out the front-panel insert.
www.dell.com | support.dell.com Reattaching the Front Panel 1 Reattach the front panel to the side hinges. side hinges (3) front panel 2 Rotate the front panel until it snaps onto the front of the computer.
General Installation Guidelines Connect serial ATA hard drives to the system board connectors labeled SATA-0 or SATA-2. Connect CD/DVD drives to the connector labeled PRI IDE. When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1).
www.dell.com | support.dell.com Power Cable Connector power input connector power cable Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board. data cable power cable 2 Remove the hard drive bracket from the computer: a Remove the bracket-securing screws for the hard drive. b Remove the bracket for the hard drive from the computer.
www.dell.com | support.dell.com hard drive bracket-securing screw hard drive-securing screws (3) drive bracket bracket-securing screw 3 76 If you are replacing the hard drive, remove the drive from the bracket: a Remove the hard drive-securing screws. b Remove the hard drive from the bracket.
small bracket tabs (2) drive bracket drive securing screws (3) Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. 3 Remove the hard drive bracket (see page 75). 4 Attach the hard drive to the hard drive bracket: 5 a Place the small bracket tabs into the drive-securing screw holes on one side of the drive.
www.dell.com | support.dell.com NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 9 Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 10 If the drive you just installed is the primary drive, insert a bootable floppy disk into drive A. 11 Turn on the computer.
6 If you are replacing the additional hard drive, remove the drive from the bracket: a Remove the hard drive-securing screws. b Remove the hard drive from the bracket. drive slots (2) bracket tabs (2) front computer frame bracket-securing screw drive bracket bracket-securing screw NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive.
www.dell.com | support.dell.com additional hard drive drive slots (2) bracket tabs (2) front computer frame bracket-securing screw drive bracket bracket-securing screw 8 Reinstall the existing hard drive into the computer in front of the additional drive (see page 77). 9 Connect a power cable to the drive. 10 Connect the data cable to the drive and to the system board (see page 56). 11 Replace the computer cover (see page 89).
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin" on page 47. 2 Release and remove the front panel (see page 70). NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 82.
www.dell.com | support.dell.com securing screws (4) top bracket screw drive bracket floppy drive 3 Remove the floppy drive from the bracket: a Remove all four drive-securing screws (two on each side). b Remove the floppy drive from the bracket. Installing a Floppy Drive 1 Remove the floppy drive bracket from the computer (see page 81). 2 If you are replacing a floppy drive, remove the drive from the bracket (see page 82).
7 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 56). power cable data cable NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 8 Reattach the front panel (see page 72). 9 Replace the computer cover (see page 89). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
www.dell.com | support.dell.com Removing a CD/DVD Drive 1 Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board. data cable power cable 2 Remove the CD/DVD drive securing screw. 3 Slide the drive forward and remove it from the drive bay.
Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 2 If you are replacing a drive, remove the existing drive (see page 84). 3 Gently slide the drive into place in the drive bay.
www.dell.com | support.dell.com drive alignment screws (2) NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. 3 Gently slide the drive into place in the drive bay. drive securing screw extra alignment screws (2 or 4) alignment screws (2) 86 4 After the drive is in place, apply pressure to ensure that the drive is fully seated.
NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 6 Connect the power cable to the system board (see page 56). 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive. power cable first CD/DVD connector (primary drive) second CD/DVD connector (secondary drive) 8 Reattach the front panel (see page 72). 9 Replace the computer cover (see page 89).
www.dell.com | support.dell.com Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
battery battery socket tab 6 Replace the computer cover (see page 89). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see page 96) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery (see the "Battery Disposal" section of your Product Information Guide).
www.dell.com | support.dell.
Appendix Specifications Processor Processor type Intel® Pentium® 4 with HT Technology NOTE: Not all Pentium 4 processors support Hyper-Threading technology.
www.dell.com | support.dell.com Computer Information (continued) NIC integrated network interface capable of 10/100 communication. System Clock 800 -MHz data rate Video Type integrated or PCI Express Audio Type ADI 1980 AC97 Codec Expansion Bus Bus type PCI 2.
Drives Externally accessible: one 3.5-inch drive bay two 5.
www.dell.com | support.dell.com Controls and Lights Power control push button Power light green light — Blinking green in sleep state; solid green for poweron state. amber light — Blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see "Power Problems" on page 30). Hard-drive access light green Link integrity light (on integrated network adapter) green light — A good connection exists between a 10-Mbps network and the computer.
Environmental Temperature: Operating 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.
www.dell.com | support.dell.com Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see page 47) and try again. System Setup Screens The system setup screen displays current or changeable configuration information for your computer.
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information. CPU Info Identifies whether the computer’s processor supports Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache.
www.dell.com | support.dell.com Mouse Port Enables or disables the onboard PS/2-compatible mouse controller. LPT Port Mode Identifies and defines the parallel port settings. You can set the parallel port to Off, AT, PS/2, EPP, or ECP. LTP Port Address Identifies the address for the parallel port. LPT Port DMA Identifies and defines the parallel port DMA settings. You can set the parallel port DMA to Off, DMA1, or DMA3. Serial Port #1 Identifies and defines the serial port settings.
Power Management AC Recovery Determines what happens when AC power is restored to the computer. Auto Power On Sets the computer to automatically turn on. Choices are every day or weekdays (every Monday through Friday). The default setting is Off. This feature does not work if you turn off your computer using a power strip or surge protector. Auto Power Time Sets time to automatically turn on the computer. Time is kept in a 24-hour format (hours:minutes).
www.dell.com | support.dell.com Numlock Key This option involves the rightmost bank of keys on your keyboard. When set to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key. OS Install This setting turns the OS Install Mode either On or Off (default).
The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. 4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Flash Device and press . NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation.
www.dell.com | support.dell.com 2 Locate the 3-pin password jumper (PSWD) on thesystem board (see page 56), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 89). 4 Connect your computer and monitor to electrical outlets, and turn them on. 5 After the Microsoft® Windows® desktop appears on your computer, shut down the computer. (see page 47).
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.
www.dell.com | support.dell.com Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DMC Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 Area Codes, Local Numbers, and Toll-Free Numbers E-mail for servers and EMC: la_enterprise@dell.
Country (City) International Access Code Country Code City Code Barbados Department Name or Service Area, Website and E-Mail Address General Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support Area Codes, Local Numbers, and Toll-Free Numbers 1-800-534-3066 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 .
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Chile (Santiago) Department Name or Service Area, Website and E-Mail Address Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Trinidad/Tobago Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Appendix www.dell.com | support.dell.
Index A audio.
Index documentation (continued) Setup Diagram, 9 warranty, 9 drivers, 42 about, 42 identifying, 42 drives hard drive, 74 installing CD/DVD, 85 installing floppy, 82 installing hard drive, 77 problems, 21 removing CD/DVD, 84 removing floppy, 81 removing hard drive, 75 second CD/DVD drive, 85 second hard drive, 78 serial ATA, 74 DVD drive problems, 22 DVDs copying, 17 DVI connector, 52 E e-mail problems, 23 End User License Agreement, 9 F Finding Information, 9 floppy drive activity light, 50 eject bu
memory (continued) problems, 28 removing, 60 type supported, 57 O messages error, 24 operating system reinstalling Windows XP, 43 microphone connector, 52-53 Network Setup Wizard, 16 Microsoft Windows label, 10 P modem connector, 53 problems, 23 password clearing, 101 jumper, 101 monitor blank, 34 clone mode, 15 connect DVI, 13-14 connect TV, 13-14 connect two, 13-14 connect VGA, 13-14 display settings, 15 extended desktop mode, 15 hard to read, 35 problems, 34 PCI cards installing, 61 removing,
Index R regulatory information, 9 reinstalling Windows XP, 43 speaker problems, 33 volume, 33 specifications, 91 support contacting Dell, 105 S support.dell.com, 10 safety instructions, 9 system board, 56 SATA. See serial ATA System Restore, 43 scanner problems, 32 system setup, 95 entering, 96 options, 97 screens, 96 screen.
