Users Guide

FAQ related to Webcam │ 24
Possible causes: Please note that the Dell Peripheral
Manager application is only supported under Windows 10 64-
bit Operating System. It is not supported on ARM-based PC
due to its underlying technology that uses windows drivers.
• Question: Why is my system does not Wake On Approach
(WOA) even when I am in the field of view of the Proximity
Sensor?
Possible causes: If the user has not left the Field Of View
(FOV) for more than 20 seconds before appearing in FOV
then Wake on Approach is not triggered.
Also, Wake On Approach will not work on S3 systems with
battery mode, or if BIOS did not enable USB Wake up, or if
system is in hibernate or shutdown mode.
• Question: Why am I not able to see the webcam feed after a
quick hot-plug of the camera. I have to unplug and re-plug
webcam to recover?
Possible cause: When the webcam is removed and
connected too quickly, the Microsoft frame server is using the
webcam resources and locks the device. Once in this state no
other application is able to access webcam for 5 to 10
minutes. Please wait at least ten seconds after unplugging the
webcam before re-plugging it to the system.