Users Guide

FAQ related to Webcam │ │ 22
FAQ related to webcam
In case you are experiencing issues with your webcam please check to see
if it is one of the following and try the workaround suggested.
• Question: Why DPM does not show 4KUHD option in the user
interface?
Possible causes: In order for the webcam to output 4K
resolution, USB 3.0 is required. If USB 3.0 connection is not
detected then you can experience this issue. Check that USB
ports on your system or monitor or hub connected to webcam
is USB 3.0.
• Question: Why does DPM cannot detect camera when
connected via docking station?
Possible causes: It is possible that the docking station is not
delivering sufficient power via USB. The firmware on the dock
may be outdated. Please check to make sure that the dock
firmware is updated to the latest version and the USB port
can support full USB 3.0 power.
• Question: Why does DPM does not show Presence Detection
features?
Possible causes: Please note that this feature is only
supported on Dell systems. Check that your system BIOS and
drivers are updated to the latest versions from Dell Support
site.
• Question: Why is the Internal webcam or other webcam
connected to my system is disabled?