Dell Docking Station WD19 Dual Cable User Guide Regulatory Model: K20A Regulatory Type: K20A001 July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................... 4 Chapter 2: Package contents .......................................................................................................... 5 Chapter 3: Hardware requirements...................................................................................................7 Chapter 4: Identifying Parts and Features ..................................................
1 Introduction The Dell Performance Docking Station WD19DC is a device that links all your electronic devices to your computer using a dual USB Type-C cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
2 Package contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. Table 1. Package contents Contents Specifications 1. Docking station with USB Type-C cable 2. Power adapter 3.
Table 1.
3 Hardware requirements Before using the docking station, ensure that your system has a DisplayPort over dual USB Type-C designed to support the docking station. NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking.
4 Identifying Parts and Features Figure 1. Top view 1. Sleep/Wake up/Power button NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Performance Docking Station WD19DC to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer. NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.
Figure 2. Front view 1. USB 3.1 Gen1/Gen2 Type-C port 2. USB 3.1 Gen1 port with PowerShare 3. Audio headset port Figure 3. Left view 1.
2. Kensington lock slot Figure 4. Back view 1. Line-out port 2. DisplayPort 1.4 (2) 3. HDMI2.0 port 4. USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4 5. USB 3.1 Gen1 port (2) 6. Network connector (RJ-45) 7.
Figure 5. Bottom view 1.
5 Important Information Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver and Realtek USB Audio Driver) are required to be installed before using the docking station for full functionality. Dell recommends updating the computer BIOS and graphics drivercomputer BIOS, graphics driver, Thunderbolt driver, and Thunderbolt firmware to the latest version before using the docking station.
6 Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.
2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Performance Docking Station WD19DC . Figure 6. Connecting the AC Adapter 3. Connect the USB Type-C connector to the computer. Update the Dell Performance Docking Station WD19DC firmware from www.dell.com/support/drivers.
Figure 7. Connecting the dual USB Type-C connector NOTE: On supported systems use a single USB Type-C cable to connect the docking station. The other USB Type-C cable of the docking station can only be used as a power deliverable cable for smartphone or tablet up to 15 W. 4. Connect multiple displays to the docking station, as needed. Figure 8.
Graphic special mode for Dell Precision 7000 series • • • 16 In the Dell Precision 7000 series, the discrete graphics card has been multiplexed to enbale it to directly drive the laptops USB Type-C MFDP ports. The option is available in the system BIOS under Video > Switchable Graphics. When enabled, this switches the display source of the display connectors so they are all sourced from the discrete GPU.
7 Setup of External Monitors Topics: • • • • Updating the graphics drivers for your computer Configuring your Monitors Display bandwidth Display Resolution Table Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1.
3. Under the Multiplay displays section, select Extend these displays. Display bandwidth External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth. • • DisplayPort High Bit Rate 2 (HBR2) is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 4.3 Gbps per lane. DisplayPort High Bit Rate 3 (HBR3) is DP 1.4 (8.1 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 6.
Table 3. WD19DC (continued) Display Port Available Bandwidth Single Display (maximum resolution) Dual Display (maximum resolution) • • HBR3 (HBR3 x4 lanes - 25.9 Gbps) With discrete graphics card See recommended models in hardware requirements DP1.4/HDMI2.0/ MFDP Type-C: 8K (7689x4320) @30 Hz • • • Triple Display Quad Display (maximum (maximum resolution) resolution) DP1.4 + HDMI2.0: QHD (2560 x • 1440) @60 Hz DP1.4 + MFDP TypeC: QHD (2560 x 1440) @60 Hz ○ 3 x QHD (2560 x 1440) @60 Hz DP1.
8 Removing the USB Type-C cable module Prerequisites The Dell Performance Docking Station WD19DC is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: Steps 1. Turn over the docking station.
2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2].
3. Gently pull the cable module away from the docking station.
4. Lift and remove the USB Type-C cable module from its connector inside the docking station.
9 Technical specifications Topics: • • • • LED Status Indicators Docking specifications Input/Output (I/O) Connectors Dell ExpressCharge and ExpressCharge boost overview LED Status Indicators Power Adapter LED Table 4. Power Adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket Solid White Cable LED Table 5. Cable LED indicator State LED Behavior Connected to a Dell Precision 7000 Series laptop (7730/7530) with a dual USB Type-C port.
Docking specifications Table 9. Docking Specifications Features Specifications Standard Dual USB 3.1 Gen1/Gen2 Type-C Video Ports • • USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 or HDMI2.0 x1 DisplayPort++ 1.4 x2 Audio Ports • • Front Headset connector x1 Rear Line out x1 Network Port • • Gigabit Ethernet (RJ-45) x1 Support Wake On LAN from S3, S4, or S5 sleep state with select Dell systems. See platform setup guide for more details. Support MAC Address Pass-Through with select Dell systems.
Input/Output (I/O) Connectors The Dell Performance Docking Station WD19DC has the following I/O connectors: Table 11. I/O connectors Ports Connectors Video Ports • • DisplayPort++ 1.4 x2 USB 3.1 Gen1/Gen2 with DisplayPort 1.4 or HDMI2.0 x1 Input/Output Ports • • • • • • • USB 3.1 Gen1 x 2 USB 3.1 Gen1 with PowerShare x 1 USB 3.1 Gen1/Gen2 Type-C 7.
10 Dell docking station firmware update Standalone Dock Firmware Update utility NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the WD19 admin guide available on www.dell.com/support. Download the WD19DC driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. 1.
4. The update status is displayed above the payload information. Table 13. Command-Line Options Command lines Function /? or /h Usage. /s Silent. /f Force update. /forceit Skip power check. /l= Log file. /verflashexe Display utility version. /componentsvers Display current version of all dock firmware components.
• Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager).
11 Frequently asked questions 1. The fan is not working after connecting with the system. • The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. • Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system. 2. The dock does not work after high-speed fan noise. • When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition.
• Our Dell dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.
12 Troubleshooting the Dell Performance Docking Station WD19DC Topics: • Symptoms and solutions Symptoms and solutions Table 15. Symptoms and solutions Symptoms Suggested solutions 1. No video on the monitors that are attached to the High Definition Multimedia Interface (HDMI), or DisplayPort (DP) port on the docking station. • • • • • • • • • • 2. The video on the attached monitor is distorted or flickering.
Table 15. Symptoms and solutions (continued) Symptoms Suggested solutions • 3. The video on the attached monitor is not displaying as an Extended Monitor. • • • 4. The audio connector is not functioning or there is a lag in the audio. • • • • • 5. The USB ports are not functioning on the docking station. • • • • • • Then, power on the docking station by connecting power adapter to the dock before connecting the Type-C cable to your system.
Table 15. Symptoms and solutions (continued) Symptoms Suggested solutions • First power off the docking station by disconnecting the TypeC cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power adapter to the dock before connecting the Type-C cable to your system. 8. Cable LED is not ON after it is connected to your host. • • Ensure the WD19DC is connected to AC power. Ensure that the system is connected with the docking station.
Table 15. Symptoms and solutions (continued) Symptoms Suggested solutions 18. With Ubuntu 18.04, WIFI will be turned off when the docking station is connected to the system and the WIFI turns On again after rebooting the system. • • Please uncheck the option Control WLAN radio in BIOS. Option is available in - Settings -> Power Management -> Wireless Radio Control.
13 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
