User’s Guide

80  │  Troub l esho oting
SuperSpeed USB
5
Gbps (USB 3.2
Gen1) interface is
slow
SuperSpeed USB
5
Gbps (USB 3.2
Gen1) peripherals
working slowly or
not working at all
• Check that your computer is
SuperSpeed USB 5
Gbps (USB 3.2
Gen1)-compatible.
• Some computers have USB 3.2, USB
2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in
Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Increase the distance between the
USB 3.2 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.2 port.