Mac User's Guide

Errors Possible Solutions
File permission error • Try saving the firmware file in another location.
• Chec
k if the firmware file has read permission.
• Ch
eck if you have owner rights for the firmware file.
• Or
, run this utility with administrator privileges.
Monitor not detected • Fo
llow Firmware Update Pre-requisites to check if the power and USB
cables are properly connected to your
computer and reopen the Monitor
Firmware Update Utility.
Write protection error Re-try updating with the following steps:
Flash erase error
Update error
Monitor firmware checksum
err
or
USB device inactive after
ne
w firmware installation
Re-try the updating steps from 1 to 4 as stated above.
Firmware Update Instruction User's Guide | 7
5 Once the updating process is completed, the monitor will reboot automatically.
NOTE:
The monitor firmware update will take up to 10 minutes. Interruptions during the
update process such as disconnecting or turning off the monitor or PC will cause damage
to your monitor.
NOTE: If you experience problems during or after update, see
Troub l esh oot in g .
Troub les ho oting
1 Close the Monitor Firmware Update Utility.
2 Tur n off the mon itor.
3 Re-plug the power cord.
4 Turn on the monitor.
5 Try updating again with the Monitor Firmware Update Utility.