Adamo by Dell™ Service Manual Inserting a SIM Card Flashing the BIOS System Setup Troubleshooting Getting Help Reinstalling Software Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Back to Contents Page Flashing the BIOS Adamo by Dell™ Service Manual Flashing the BIOS From the Hard Drive Flashing the BIOS From a CD The BIOS is a utility that serves as an interface between the computer hardware and the operating system. You may require to flash the BIOS when an update is available. Flashing the BIOS From the Hard Drive NOTE: It is recommended that you review specifics about the BIOS update to determine if it applies to your system.
7. Select Exit Saving Changes to save configuration changes. 8. The BIOS upgrade finishes and the computer restarts automatically. NOTE: An error message is displayed if you do not have enough privileges to install the BIOS update. You need to be logged in as Administrator or rightclick the file and click Run as Administrator to update the BIOS.
Back to Contents Page Getting Help Adamo by Dell™ Service Manual Obtaining Assistance Product Information Returning Items for Warranty Repair or Credit Locating the Service Tag and Express Service Code Before You Call Contacting Dell Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1. See Troubleshooting Tips for information and procedures that pertain to the problem your computer is experiencing. 2.
l Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) l Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Anonymous file transfer protocol (FTP): ftp.dell.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Back to Contents Page Inserting a SIM Card Adamo by Dell™ Service Manual CAUTION: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTE: Subscriber Identity Module (SIM) cards identify users uniquely through an International Mobile Subscriber Identity. NOTE: Ensure that you do not scratch the computer while inserting an object to release the SIM tray. 1.
Back to Contents Page Reinstalling Software Adamo by Dell™ Service Manual Drivers Restoring Your Operating System Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1. Click the Windows Vista Start button™ 2. Click Properties® Device Manager. , and right-click Computer. NOTE: The User Account Control window may appear.
4. When you see the Windows desktop, reinsert the Drivers and Utilities disc. 5. At the Welcome Dell System Owner screen, click Next. A message appears, stating that the Drivers and Utilities disc is detecting hardware in your computer. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window. 6. Click the driver that you want to reinstall and follow the instructions on the screen.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3. Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore (see Undoing the Last System Restore).
Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See Returning to a Previous Device Driver Version. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See Using Microsoft® Windows® System Restore.
Back to Contents Page System Setup Adamo by Dell™ Service Manual Viewing System Settings With the System Setup Program Changing the BIOS Settings Viewing System Settings With the System Setup Program Your operating system may override some of the options that you set through the system setup program.
finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list. 1. Enter the system setup program. 2. Press the left- and right-arrow keys to highlight the Boot tab. 3. Press the up- and down-arrow keys to highlight the Boot Device Property, and then press . 4.
The BIOS Version/Date item displays the BIOS version and date.
Back to Contents Page Troubleshooting Adamo by Dell™ Service Manual Troubleshooting Tips Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. Auxiliary device failure — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. If the problem persists, contact Dell (see Contacting Dell).
The hard drive does not respond to commands from the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics). Hard-disk drive failure — The hard drive does not respond to commands from the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics). Hard-disk drive read failure — The hard drive may be defective. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
Operating system not found — If the problem persists, contact Dell (see Contacting Dell). Optional ROM bad checksum — The optional ROM has failed. Contact Dell (see Contacting Dell). A required .DLL file was not found — The program that you are trying to open is missing an essential file. Try to repair the program. If this does not solve your problem, remove and then reinstall the program. 1. Click the Windows Vista start button ® Control Panel® Programs® Programs and Features. 2.
Warning: Battery is critically low — The battery is running out of charge. Connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer. System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
To start the Hardware Troubleshooter: 1. Click the Windows Vista Start button , and click Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Dell Diagnostics Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7. When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. Troubleshooting Tips Follow these tips when troubleshooting your computer: l l l If a device does not work, ensure that the device is properly connected.
If you experience other memory problems — l l Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the documentation that shipped with your computer. Run the Dell Diagnostics (see Dell Diagnostics). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information — l Ensure that the program is compatible with the operating system installed on your computer. l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. l Ensure that the program is installed and configured properly. l Verify that the device drivers do not conflict with the program.
