Owner's Manual

34 Deployment Guide
Additional Troubleshooting Issues
Table 1-9 provides recommended actions for problems that you may encounter while deploying and using
your Windows Server 2003 operating system and Oracle Database 10
g R2 software.
Table 1-9. Troubleshooting
Category Problem /
Symptom
Cause Recommended Corrective Action
NIC
Teaming
Broadcom NIC
teaming fails
The following steps may result in a
NIC teaming failure:
1 One of the Broadcom NICs that
was used in the NIC teaming fails
or is disabled. Due to the
availability of the second NIC, the
private network is still active on this
node through the second NIC.
2 When the first NIC is still down
or disabled, the second NIC in the
teaming also fails or is disabled.
This causes the private network to
go down completely on this node.
The private IP address on this node
cannot be pinged.
3 When the second NIC that failed
or was disabled becomes enabled,
the private network of this node
remains inactive.
NOTE: The only time a private network
does not become active is if the
second NIC that failed, becomes
enabled. If the first NIC that failed
becomes enabled, then the private
network becomes active.
The most likely cause of this issue is a
Spanning Tree Protocol on your switch.
You have three solutions to work around
this issue if it is due to a Spanning Tree
Protocol:
• Turn off Spanning Tree on the switch.
•Enable
Port Fast Learning (or
equivalent, it may be called something
different depending on the brand of
switch) on the ports of the switch to
which your teamed NICs are attached.
• Use Broadcom’s LiveLink feature by
right-clicking the team, choosing
Enable
LiveLink
, and following the instructions
in the window.
NOTE: Though the suggested solutions may
fix the above mentioned issue, be aware of
the implications or issues that may arise
from enabling the Port Fast Learning or
turning off Spanning Tree on your switches.
Installing
Oracle
Clusterware
The Oracle
Clusterware
installation fails.
The
Configuration
Assistant fails to
install
successfully.
The symlinks for ocrcfg and/or
votedsk are unavailable.
One or more storage devices need
to be reformatted.
Perform the following procedures:
1 Uninstall Oracle Clusterware using OUI.
2 Uninstall any remaining Oracle services.
3 Clean the storage devices.
See "Uninstalling Oracle Clusterware"
for more information.