Owner's Manual

Deployment Guide 43
Getting Help
Dell Support
For more information about your system, see the documentation that came with your system components.
For white papers, Dell supported configurations, and general information, see the Dell|Oracle Tested
and Validated Configurations website at www.dell.com/10g. For Dell technical support for your hardware
and operating system software and to download the latest updates for your system, see the Dell Support
website at support.dell.com. Information about contacting Dell is provided in your system Installation
and Troubleshooting Guide.
Dell Enterprise Training and Certification is now available; see the Training and Certification website at
www.dell.com/training for more information. This training service may not be offered in all locations.
Oracle Support
For training information for your Oracle software and application clusterware, see the Oracle website at
www.oracle.com or your Oracle documentation for information on contacting Oracle.
Technical support, downloads, and other technical information are available at the Oracle MetaLink
website at metalink.oracle.com.
Storage SCSI disk
devices do not
appear.
On the Windows desktop, when you
right-click My Computer, select
Computer Management, and then
click Disk drivers, the SCSI disk
devices do not appear.
Causes:
• The LUNs are not assigned to the
nodes.
• Improper cabling.
• The HBA drivers are not installed
on the node(s).
Ensure that the storage LUNs are assigned
to both the nodes.
Perform the following steps.
1 On the Windows desktop, right-click
My Computer and select Manage .
2 In the Manage window, expand Device
Manager
.
3 In the right window pane, right-click the
host computer name and select
Scan for
hardware changes
.
4 Repeat step 3 until the disk devices
appear.
5 Restart the system (if required).
Ensure that the fiber-optic cables
connected to the nodes and storage system
are installed correctly.
See "Cabling Your Storage System" for
more information.
Table 1-10. Troubleshooting (continued)
Category Problem /
Symptom
Cause Recommended Corrective Action