Owner's Manual

Deployment Guide 39
Additional Troubleshooting Issues
Table 1-10 provides recommended actions for problems that you may encounter while deploying and
using your Windows Server 2003 operating system and the Oracle Database 10g R2 software.
Table 1-10. Troubleshooting
Category Problem /
Symptom
Cause Recommended Corrective Action
NIC
Team in g
Broadcom NIC
teaming fails
The following steps may result in a
NIC teaming failure:
1 One of the Broadcom NICs that
was used in the NIC teaming fails
or is disabled. Due to the
availability of the second NIC, the
private network is still active on this
node through the second NIC.
2 When the first NIC is still down or
disabled, the second NIC in the
teaming also fails or is disabled.
Due to this, the private network
goes down completely on this node.
The private IP address on this node
cannot be pinged.
3 When the second NIC that failed
or was disabled becomes enabled,
the private network of this node
remains inactive.
NOTE: The only time a private network
does not become active is if the
second NIC that failed becomes
enabled. If the first NIC that failed
becomes enabled then the private
network becomes active.
The most likely cause of this issue is a
Spanning Tree Protocol on your switch. You
have three solutions to work around this
issue if it is due to a Spanning Tree
Protocol:
• Turn off Spanning Tree on the switch.
•Enable
Port Fast Learning (or equivalent,
it may be called something different
depending on the brand of switch) on the
ports of the switch to which your teamed
NICs are attached.
• Use Broadcom’s LiveLink feature by
right-clicking the team, choosing
Enable
LiveLink
, and following the instructions
in the window.
NOTE: Although the suggested solutions
may fix the NIC teaming issue, complications
or issues may arise by enabling the Port Fast
Learning or turning off Spanning Tree on your
switches.
Installing
Oracle
Clusterware
The Oracle
Clusterware
installation fails.
The
Configuration
Assistant fails to
install
successfully.
The symlinks for OCRCFG and/or
VOTEDSK are unavailable.
One or more storage devices need to
be reformatted.
Perform the following procedures:
1 Uninstall Oracle Clusterware using
the OUI.
2 Uninstall any remaining Oracle services.
3 Clean the storage devices.
See "Uninstalling Oracle Clusterware" for
more information.