Owner's Manual

Deployment Guide 45
Additional Troubleshooting Issues
Table 1-9 provides recommended actions for problems that you may encounter while deploying and using
your Windows Server 2003 operating system and Oracle Database 10
g R2 software.
Table 1-9. Troubleshooting
Category Problem /
Symptom
Cause Recommended Corrective Action
NIC
Teaming
Broadcom NIC
teaming fails
The following steps may result in a
NIC teaming failure:
• One of the Broadcom NICs that
was used in the NIC teaming fails
or is disabled. Due to the
availability of the second NIC, the
private network is still active on this
node through the second NIC.
• When the first NIC is still down or
disabled, the second NIC in the
teaming also fails or is disabled.
This failure causes the private
network to go down completely on
this node. The private IP address on
this node cannot be pinged.
• When the second NIC that failed
or was disabled becomes enabled,
the private network of this node
remains inactive.
NOTE: A private network becomes
inactive only if the failed second NIC
becomes enabled. If the first failed NIC
becomes enabled, the private network
becomes active.
The most likely cause of this issue is a
Spanning Tree Protocol on your switch. If
this issue is caused by a Spanning Tree
Protocol, perform one of the following
procedures:
• Turn off Spanning Tree on the switch.
•Enable
Port Fast Learning (or equivalent,
it may be called something different
depending on the brand of switch) on the
ports of the switch to which your teamed
NICs are attached.
• Use Broadcom’s LiveLink feature by
right-clicking the team, choosing
Enable
LiveLink
, and following the instructions
in the window.
NOTE: Though the suggested solutions may
fix the above mentioned issue, be aware of
the implications or issues that may arise from
enabling the Port Fast Learning or turning off
Spanning Tree on your switches.
Installing
Oracle
Clusterware
The Oracle
Clusterware
installation fails.
The
Configuration
Assistant fails to
install
successfully.
The symlinks for OCRCFG and/or
VOTEDSK are unavailable.
One or more storage devices need to
be reformatted.
Perform the following procedures:
1 Uninstall Oracle Clusterware using OUI.
2 Uninstall any remaining Oracle services.
3 Clean the storage devices.
See "Uninstalling Oracle Clusterware" for
more information.