Owner's Manual

56 Deployment Guide
Getting Help
Dell Support
For detailed information on the use of your system, see the documentation that came with your system
components.
For white papers, Dell supported configurations, and general information, visit the Dell|Oracle Tested
and Validated Configurations website at www.dell.com/10g.
For Dell technical support for your hardware and operating system software and to download the latest
updates for your system, visit the Dell Support website at support.dell.com. Information about
contacting Dell is provided in your system’s Installation and Troubleshooting Guide.
Dell Enterprise Training and Certification is now available; see www.dell.com/training for more
information. This training service may not be offered in all locations.
Oracle Support
For training information on your Oracle software and application clusterware, see the Oracle website at
www.oracle.com or see your Oracle documentation for information about contacting Oracle.
Technical support, downloads, and other technical information are available at the Oracle MetaLink
website at metalink.oracle.com
.
Fibre
Channel
storage
system
You receive I/O
errors and warnings
when you load the
Fibre Channel HBA
driver module.
The HBA driver,
BIOS, or firmware
needs to be updated.
Check the Solution Deliverable List on the Dell|Oracle
Tested and Validated Configurations website at
www.dell.com/10g for the supported versions. Update as
required the driver, BIOS, and firmware for the Fibre
Channel HBAs.
ASM Library
Driver
When you type
service
oracleasm
start, the
procedure fails.
SELinux is enabled. Disable SELinux by following the steps in the section
"Configuring Shared Storage for Clusterware."
Operating
System
When you add a
new peripheral
device to your
PowerEdge system,
the operating
system does not
recognize the
device.
Kudzu is disabled. Manually run Kudzu after you add the new peripheral
to your system.
Table 1-9. Troubleshooting (continued)
Category Problem / Symptom Cause Recommended Corrective Action