Reference Guide

Troubleshooting

Topics:

• Dell Optiplex 7080 MFF Microsoft Teams Rooms solution does not include SupportAssist operating system recovery

• Keyboard alert message during system startup after system BIOS update

• No touch function when multiple touch monitors are attached to Teams Room Console

• No display on monitor when in dual monitor setup

• Intel Management Engine Components, Intel Graphics Driver and Intel Wireless Bluetooth are lost after system recovery

• There is no "Nearby" meeting room name shown for Proximity Join into a scheduled meeting.

Dell Optiplex 7080 MFF Microsoft Teams Rooms

solution does not include SupportAssist operating

system recovery

If you use SupportAssist operating system recovery option, the operating system will be overwritten with a standard version

which will not be Microsoft Teams Rooms version. So, instead of using SuppportAssist operating system Recovery feature, Dell

recommends to use the default recovery mechanism of Microsoft Windows

Do the following to recover the operating system to not a Microsoft Teams Rooms, Dell recommends to disable the

SupportAssist operating system recovery in BIOS Setup Menu manually after flash new version BIOS:

1. Press the F2 key to go to the BIOS Setup menu

2. Navigate to SupportAssist System Resolution > Keyboard Errors and clear BIOS Connect.

3. Click Apply click OK to confirm the changes.

4. Click Exit to exit BIOS Setup menu.

NOTE: The system settings will be effective during the next immediate system boot-up.

NOTE: If there was a BIOS flash or BIOS load default procedure in the system, then it will enable SupportAssist System

Resolution - BIOS Connect again and you need to follow the procedure to disable the SupportAssist operating system

recovery in BIOS Setup Menu.

Keyboard alert message during system startup after

system BIOS update

If the system is powered on without connecting the keyboard attached, an alert message Alert: Keyboard not board is

displayed during system boot-up process.

If you do not want to see this message at system startup, you may disable it in the BIOS Setup menu:

1. Press the F2 key to go to BIOS Setup menu.

2. Navigate to POST Behavior - Keyboard Errors, clear the Enable Keyboard Error Detection.

3. Click Apply click OK to confirm the changes.

4. Click Exit to exit BIOS Setup menu.

Troubleshooting 15