Dell OptiPlex 3010 Desktop Owner's Manual Regulatory Model: D07D Regulatory Type: D07D001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Working on Your Computer.......................................................................................................7 Before Working Inside Your Computer.....................................................................................................................7 Turning Off Your Computer...............................................................
Installing The Power Supply...................................................................................................................................29 Removing the System Board...................................................................................................................................30 Installing the System Board....................................................................................................................................
Memory address line failure at address, read value expecting value ............................................................51 Memory allocation error..................................................................................................................................51 Memory data line failure at address, read value expecting value...................................................................51 Memory double word logic failure at address, read value expecting value......................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull up the cover-release latch at the side of the computer. 3. Lift the cover upward to a 45–degree angle and remove it from the computer. Related Links Installing the Cover Installing The Cover 1. Place the computer cover on the chassis. 2.
Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Related Links Installing The Front Bezel Installing The Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2.
4. Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. 5. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer. 6. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer. 7. Lift the PCI x4 expansion card (if any) up and out of its connector and remove it from the computer.
Related Links Installing the Expansion Card Installing The Expansion Card 1. Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. 2. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. 3. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place. 4.
Related Links Installing The Optical Drive Installing The Optical Drive 1. Slide down the optical-drive latch and push the optical drive from the front towards the back of the computer. 2. Connect the data cable and power cable to the optical drive. 3. Install the front bezel. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Optical Drive Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2.
5. Flex the hard-drive bracket and then remove the single 3.5 inch hard drive or two 2.5 inch hard drives from the bracket. 6. Turn over the hard-drive bracket and release the screws that secure the 2.5 inch hard drive to the underside of the bracket. 7. Flex the hard-drive bracket and then remove the two 2.5 inch hard drives from the bracket. 8. Release the screws that secure the 2.5 inch hard drive to the top of the hard-drive bracket.
9. Release the screws that secure the 2.5 inch hard drive to the underside of the hard drive bracket. Related Links Installing The Hard Drive Installing The Hard Drive 1. Tighten the screws to secure the 2.5 inch hard drive(s) to the hard-drive bracket. 2. Flex the hard-drive bracket and then insert the single 3.5 inch hard drive or the two 2.5 inch hard drives into the bracket. 3. Press the hard-drive bracket latch towards the hard drive and insert it into the chassis. 4.
4. Lift the memory modules out of the connectors on the system board. Related Links Installing The Memory Installing The Memory 1. Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 > B1 > A2 > B2. 2. Press down on the memory modules until the retention clips spring back to secure them in place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
4. Slide the intrusion switch toward the chassis bottom and remove it from the system board. Related Links Installing The Intrusion Switch Installing The Chassis Intrusion Switch 1. Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Intrusion Switch Removing The Speaker 1.
4. Unthread the speaker cable from the chassis clip. 5. Press down the speaker-securing tab and slide the speaker upwards to remove it. Related Links Installing The Internal Speaker Installing The Speaker 1. Press the speaker-securing tab and slide the speaker downward to secure it. 2. Thread the speaker cable into the chassis clip. 3. Connect the speaker cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
Removing The Heat Sink and Processor NOTE: Your system board may not have a heat sink on the chipset, and may look different from the images described here. 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the heat-sink assembly cable from the system board. 4. Loosen the captive screws in the order: 1, 2, 3 and 4. 5. Lift the heat sink assembly upwards, and remove it from the computer.
7. Lift the processor cover. 8. Lift the processor to remove it from the socket and place it in an antistatic package. Installing The Heat Sink and Processor 1. Insert the processor into the processor socket. Ensure that the processor is properly seated. 2. Lower the processor cover. 3. Press the release lever down and then move it inward to secure it with the retention hook. 4. Place the heat sink assembly into the chassis. 5.
Removing The Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Press the coin-cell battery inward to allow the battery to pop up from the socket. 4. Lift the coin-cell battery out of the computer. Related Links Installing the Coin-Cell Battery Installing The Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downwards until it is secured. 3. Install the cover. 4.
5. Pry the power-switch cable free. 6. Slide the power-switch cable out through the front of the computer. Related Links Installing The Power Switch Cable Installing The Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Connect the power-switch cable to the system board. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer.
Removing The Front Thermal Sensor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the thermal-sensor cable from the system board. 5. Unthread the thermal-sensor cable from the chassis clips. 6. Unthread the thermal-sensor cable from the chassis clip. 7. Pry the thermal sensor away from the chassis front and remove.
Related Links Installing The Front Thermal Sensor Installing The Front Thermal Sensor 1. Secure the thermal sensor to the chassis front. 2. Thread the thermal-sensor cable into the chassis clips. 3. Connect the thermal-sensor cable to the system board. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Front Thermal Sensor Removing The System Fan 1.
6. Slide the four grommets inward and through the slots in the front of the computer. 7. Lift and remove the system fan out of the computer. 8. Pry up and remove the four grommets from the system fan.
Installing The System Fan 1. Place the system fan in the chassis. 2. Pass the four grommets through the chassis and slide outwards along the grooves to secure them in place. 3. Thread the system-fan cable into the chassis clips. 4. Connect the system-fan cable to the system board. 5. Install the front bezel. 6. Install the cover. 7. Follow the procedures in After Working Inside Your Computer. Related Links Removing The System Fan Removing The Input/Output Panel 1.
7. Remove the Input/Output panel. Related Links Installing The Input/Output Panel Installing The Input/Output Panel 1. Insert the Input/Output panel into the slot on the chassis front. 2. Slide the Input/Output panel towards the left of the computer to secure to the chassis. 3. Tighten the screw to secure the Input/Output panel to the chassis. 4. Connect the Input/Output panel or the FlyWire cable to the system board. 5. Install the front bezel. 6. Install the cover. 7.
5. Unthread the 4–pin power cable from the chassis clips. 6. Disconnect the 24–pin power cable from the system board. 7. Unthread the 24–pin power cable from the chassis clip. 8. Remove the screws that secure the power supply to the back of the computer.
9. Push in on the blue release tab beside the power supply, and slide the power towards the front of the computer. 10. Lift the power supply out of the computer. Related Links Installing The Power Supply Installing The Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws to secure the power supply from the back of the computer. 3. Thread the 24–pin power cable into the chassis clip. 4.
Related Links Removing The Power Supply Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the hard drive. 5. Remove the expansion cards. 6. Remove the heat sink. 7. Disconnect all the cables connected to the system board. 8. Lift and release the expansion-card latch to gain access to the screws securing the system board. 9. Remove the screws that secure the system board to the chassis. 10.
11. Remove the system board from the chassis. Installing the System Board 1. Align the system board to the port connectors on the back of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis. 3. Close the expansion-card latch. 4. Connect the cables to the system board. 5. Install the heat sink. 6. Install the expansion card. 7. Install the hard drive. 8. Install the front bezel. 9. Install the cover. 10.
4. Unthread the thermal-sensor cable from the chassis clip. 5. Pry the thermal sensor away from the power supply and remove from the chassis. Related Links Installing The PSU Thermal Sensor Installing The PSU Thermal Sensor 1. Secure the thermal sensor to the power supply. 2. Thread the thermal-sensor cable into the chassis clip. 3. Connect the thermal-sensor cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
3 System Setup System Setup This computer offers you the following options: • Access System Setup by pressing • Bring up a one-time boot menu by pressing Press to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press when the keyboard LEDs first flash.
Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting. Timing Key Sequences The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, you lock out the keyboard. When this happens, a keyboard error message appears on the monitor, and you cannot restart the system with the keys.
Action Keystroke Exit BIOS — Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change Cancel modification Reset defaults or Load Defaults menu option System Setup Options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
System Configuration • • • • • • Disabled Auto COM1 COM2 COM3 COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
Security Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • • Disabled — Always prompt for the system and internal HDD password when they are set. This option is disabled by default. Reboot Bypass — Bypass the password prompts on Restarts (warm boots). NOTE: The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot).
Performance Multi Core Support This field specifies whether the process will have one or all cores enabled. This option is enabled by default. Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is disabled by default. C States Control Allows you to enable or disable additional processor sleep states. This option is disabled by default. Hyper-Thread Control Allows you to enable or disable the Hyper-Threading Technology.
POST Behavior Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is enabled by default. Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This option is enabled by default. POST Hotkeys Allows you to specify the function keys to display on the screen when the computer starts.
Image Server NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer" and when "Lookup Method" is set to "Static IP". ImageServer Port Specifies the primary IP port of the ImageServer with which the client communicates. The default IP port is 06910. NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer".
Troubleshooting 4 Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.
Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. LED Power Button Problem Description Troubleshooting Steps A possible system board, power supply, or peripheral failure has occurred. • Power off computer, leaving the computer plugged in.
Troubleshooting Steps The computer hardware is operating normally but the BIOS may be corrupt or missing. LED Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. LED Power Button Problem Description Power connector not installed properly.
Power Button Problem Description A possible coin cell battery failure has occurred. Troubleshooting Steps Remove the coin cell battery for one minute, reinstall the battery, and restart. LED Power Button Problem Description A possible processor failure has occurred. Troubleshooting Steps Re-seat the processor. LED Power Button Problem Description Troubleshooting Steps Memory modules are detected, but a memory failure has occurred.
Troubleshooting Steps Re-install all USB devices and check all cable connections. LED Power Button Problem Description Troubleshooting Steps No memory modules are detected. • If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Power Button Problem Description A possible system board resource and/or hardware failure has occurred. Troubleshooting Steps • Clear CMOS. • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. • If the problem persists, the system board / system board component is faulty. LED Power Button Problem Description Some other failure has occurred.
Code 1-2-2 Cause DMA initialization failure Code 1-2-3 Cause DMA page register read/write failure Code 1-3-1 through 2-4-4 Cause DIMMs not being properly identified or used Code 3-1-1 Cause Slave DMA register failure Code 3-1-2 Cause Master DMA register failure Code 3-1-3 Cause Master interrupt mask register failure Code 3-1-4 Cause Slave interrupt mask register failure Code 3-2-2 Cause Interrupt vector loading failure Code 3-2-4 Cause Keyboard Controller Test failure Cod
Code 4–2–1 Cause No time tick Code 4–2–2 Cause Shutdown failure Code 4–2–3 Cause Gate A20 failure Code 4–2–4 Cause Unexpected interrupt in protected mode Code 4–3–1 Cause Memory failure above address 0FFFFh Code 4–3–3 Cause Timer-chip counter 2 failure Code 4–3–4 Cause Time-of-day clock stopped Code 4–4–1 Cause Serial or parallel port test failure Code 4–4–2 Cause Failure to decompress code to shadowed memory Code 4–4–3 Cause Math coprocessor test failure Code 4–4–4
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Description The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician Alert! Security override Jumper is installed.
Diskette drive 0 seek failure Description A cable may be loose or the computer configuration information may not match the hardware configuration. Diskette read failure Description The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk. Diskette subsystem reset failed Description The floppy drive controller may be faulty. Gate A20 failure Description One or more memory modules may be faulty or improperly seated.
Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module. The module should be re-seated or installed. Keyboard failure Description A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.
Memory write/read failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory size in CMOS invalid Description The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. Memory tests terminated by keystroke Description A keystroke interrupted the memory test.
Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. Requested sector not found Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. Reset failed Description The disk re-set operation failed.
Unexpected interrupt in protected mode Description The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell. Description During initial startup, the drive detected possible error conditions.
5 Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer.
Video Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio codec Network Integrated integrated Realtek RTL8111E Ethernet capable of 10/100/1000 Mb/s communication Expansion Bus Bus Type PCI Express 2.0, SATA 2.0, and, USB 2.0 Bus Speed: PCI Express: • • x1-slot bidirectional speed – 1 GB/s x16-slot bidirectional speed – 16 GB/s SATA: 1.5 Gbps, and 3.
Drives Mini-Tower two Desktop one Small Form Factor one External Connectors Audio: Back Panel Mini-Tower/Desktop three connectors once each for line-out, linein, and microphone Small Form Factor two connectors for line-out and line-in/ microphone Front Panel two connectors for microphone and headphone Network Adapter one RJ45 connector USB 2.
System Board Connectors Mini-Tower, Desktop two 3-pin connector Small Form Factor one 5-pin connector Front panel control one 16-pin, two 10–pin, and one 5-pin connector Processor one 1155-pin connector Processor Fan Mini-Tower, Desktop one 4-pin connector Small Form Factor one 5-pin connector Password clear jumper one 3-pin connector RTC reset jumper one 3-pin connector Internal speaker one 5-pin connector Intruder connector one 3-pin connector Power connector one 24-pin and one 4-pin
Controls and Lights NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective. AC power must be connected during this test. Power Wattage Maximum Heat Dissipation Voltage Mini-Tower 265 W 1390 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5.0 A Desktop 250 W 1312 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.
Contacting Dell 6 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
