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Solving Problems: Dell OptiPlex 320 User's Guide
file:///N|/For_lekha/For%20Deepa/Nadia/UG/A00/en/nadia-temp-working-jul19/Nadia_UG_A00/Output/solving.htm[5/22/2015 10:43:16 AM]
Enable digital mode — Your speakers do not work if the CD drive is operating in analog mode.
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab
6. Check the Enable digital CD audio for this CD-ROM device box.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interference.
Run the speaker diagnostics
Reinstall the audio driver — See Drivers
.
Check the device option setting — Enter system setup (see System Setup) and ensure that the Audio
Controller option is set to On. Exit system setup and restart your computer.
Run the Dell Diagnostics — See Dell Diagnostics
.
Check for software and hardware conflicts — See Resolving Software and Hardware Incompatibilities.
No sound from headphones
Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the
headphone connector.
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode.
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
If the screen is blank
NOTE: See the monitor documentation for troubleshooting procedures.