Users Guide

Frequently asked questions
Topics:
• Application Optimization FAQs
•
Application Messages FAQs
• Installation FAQs
Application Optimization FAQs
● Why do I see a notification or status stating a restart is required to apply optimization settings?
You can decide to reboot later but the changes that are applied to your system becomes effective only after you reboot the
system. Some examples of optimized settings that require reboot are the ones that change processor hyper-threading,
processor cores, and so on.
● Once an application is in the optimized state, why do I not see the report option in the Actions menu?
During the learning phase, the application is not engaged enough to determine performance improvements.
Either the process is unintentionally interrupted by restarts or the system has turned off for an extended period.
● Why does my Latitude or OptiPlex only show CPU performance improvements?
Latitude and OptiPlex systems can only be optimized for CPU operations. Dell Precision Workstations can also be optimized
for memory optimization gains.
● Why is my system getting locked within a short period when my Windows setting for screen lock is set up for a longer
period?
Walk Away Lock feature in Proximity Sensor section of Dell Optimizer locks the system when the user is not in the field of
view. The default lock timer is set at 60 secs which is shorter than the Windows screen lock timer. For more information, see
Proximity Sensor.
● Why is the Audio feature disabled and disabled?
There are two scenarios where the Audio feature is disabled:
○ Your IT Administrator might have set the Audio feature to disabled and locked it.
○ The audio driver is not installed on the system. You can download the Realtek Audio Driver from Dell.com.
Application Messages FAQs
● Why is the message This application is managed by IT Administrator displayed after launching the Dell Optimizer
application from the Start Menu?
This message is displayed when an IT administrator deploys the Dell Optimizer application in headless mode. Users do not
have access to the user interface of the application. To change this setting, uninstall and reinstall Dell Optimizer using Apps
& Features > Dell Optimizer Service.
● Why is the message Dell Optimizer service was not detected displayed after launching the Dell Optimizer application
from the Start Menu?
This issue occurs when Dell Optimizer is not installed properly. Uninstall and reinstall Dell Optimizer using Apps & Features
> Dell Optimizer Service.
● Why is the message Dell Optimizer service is not running displayed after launching the Dell Optimizer application from
the Start Menu?
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