Users Guide

You cannot install Dell Optimizer on operating systems other than Windows 10 17134 or later. Dell Optimizer is only supported
on Latitude, Dell Precision Workstations, and OptiPlex systems launched after March 2020.
● Why does the Dell Optimizer installer fail with a message Dell Precision Optimizer must be removed before installation
of Dell Optimizer?
You cannot install both Dell Precision Optimizer and Dell Optimizer on the same system. You must uninstall Dell Precision
Optimizer and then install Dell Optimizer.
General FAQs
● Why is my system getting locked within a short period when my Windows setting for screen lock is set up for a longer
period?
Walk Away Lock settings in Proximity Sensor section of Dell Optimizer locks the system when the user is not in the field
of view. The default lock timer is set to 60 seconds which is shorter than the default Windows screen lock timer. For more
information, see Proximity Sensor.
● Why is the Audio feature disabled?
There are two scenarios where the Audio feature is disabled:
○ Your IT Administrator might have set the Audio feature to disabled and locked it.
○ The audio driver is not installed on the system. Download the Realtek audio driver from Dell.com.
34 Frequently asked questions