Reference Guide

the System Update Utility media or from the System Build Update Utility media and
retry the operation. For more information, see Lifecycle Controller Users Guide.
Category Updates (SUP = FW Update Job)
Severity Severity 1 (Critical)
Filter
Visibility
IPMI
Alert
SNMP
Alert
Email
Alert
Remote System
Log
WS
Eventing
iDRAC
CMC
LC Log LCD OS Log Power
Off
Power
Cycle
Reset Chassis Event
Proxy
iDRAC ✔*
CMC
SUP0502
Message Unable to collect system inventory.
Detailed
Description
iDRAC is unable generate the inventory file or the inventory file received from
iDRAC is faulty. For more information about the failure, see Lifecycle Log.
Recommended
Response Action
Retry the operation. If the problem persists do the following: 1) Turn off the system
and disconnect the power cord. 2.) Wait for five seconds. 3.) Reconnect the power
cord and turn on the system. 4) Press the <F10> key to re-enter Lifecycle
Controller, and retry the operation. If the problem continues to persist, update
iDRAC firmware to the latest version, and retry the operation. Else, contact the
service provider.
Category Updates (SUP = FW Update Job)
Severity Severity 1 (Critical)
Filter
Visibility
IPMI
Alert
SNMP
Alert
Email
Alert
Remote System
Log
WS
Eventing
iDRAC
CMC
LC Log LCD OS Log Power
Off
Power
Cycle
Reset Chassis Event
Proxy
iDRAC ✔*
CMC
SUP0503
Message Unable to retrieve the system ID.
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