Reference Guide

Recommended
Response
Action
Contact the iDRAC system administrator and get the System Control privilege
added to the account identified in the message or use account credentials that
have System Control privilege and retry the operation.
Category Configuration (RAC = RAC Event)
Severity Severity 2 (Warning)
Filter
Visibility
IPMI
Alert
SNMP
Alert
Email
Alert
Remote System
Log
WS
Eventing
iDRAC ✔
CMC
LC Log LCD OS Log Power
Off
Power
Cycle
Reset Chassis Event
Proxy
iDRAC
CMC
RAC1161
Message Unable to initiate the techsupreport collect operation for the Tech Support Report
(TSR) because the iDRAC Service Module (iSM) is not running.
Detailed
Description
Unable to initiate the techsupreport collect operation because the iDRAC Service
Module (iSM) is not running.
Recommended
Response
Action
Run the command racadm get iDRAC.ServiceModule to make sure that iDRAC
Service Module is installed and running on the server operation system (OS) and
also to verify that the collection of the server OS data is enabled.
Category Configuration (RAC = RAC Event)
Severity Severity 3 (Informational)
Filter
Visibility
IPMI
Alert
SNMP
Alert
Email
Alert
Remote System
Log
WS
Eventing
iDRAC ✔
CMC
LC Log LCD OS Log Power
Off
Power
Cycle
Reset Chassis Event
Proxy
iDRAC
CMC
RAC1162
Message Unable to initiate the techsupreport collect operation for the Tech Support Report
(TSR) because another collect operation is in progress.
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