Reference Guide

Detailed
Description
The catalog file is not in the supported XML format, or the catalog file is corrupted.
Recommended
Response
Action
Do one of the following: 1) If the catalog file is customized, recreate the file using
Repository Manager, and retry the operation. 2) Update the catalog file from the
service providers FTP server and retry the operation. 3) Update the catalog file from
the System Update Utility media or from the System Build Update Utility media and
retry the operation.For more information, see Lifecycle Controller Users Guide.
Category Updates
Subcategory SUP = FW Update Job
Severity Severity 1 (Critical)
LCD Message No LCD message display defined.
Initial Default LC Log
Server
Administrator
Event ID
Not Applicable
Server
Administrator
Trap ID
Not Applicable
SUP0502
Message Unable to collect system inventory.
Detailed
Description
iDRAC is unable generate the inventory file or the inventory file received from
iDRAC is faulty. For more information about the failure, see Lifecycle Log.
Recommended
Response
Action
Retry the operation. If the problem persists do the following: 1) Turn off the system
and disconnect the power cord. 2.) Wait for five seconds. 3.) Reconnect the power
cord and turn on the system. 4) Press the <F10> key to re-enter Lifecycle
Controller, and retry the operation. If the problem continues to persist, update
iDRAC firmware to the latest version, and retry the operation. Else, contact the
service provider.
Category Updates
Subcategory SUP = FW Update Job
Severity Severity 1 (Critical)
LCD Message No LCD message display defined.
Initial Default LC Log
Server
Administrator
Event ID
Not Applicable
1678