Reference Guide

Filter
Visibility
IPMI Alert SNMP
Alert
Email
Alert
LC Log LCD Power Off Power
Cycle
Reset
FALSE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE
SUP0502
Message Unable to collect system inventory.
Detailed
Description
iDRAC is unable generate the inventory file or the inventory file received from iDRAC is faulty.
For more information about the failure, see Lifecycle Log.
Recommended
Response Action
Retry the operation. If the problem persists do the following: 1) Turn off the system and
disconnect the power cord. 2.) Wait for five seconds. 3.) Reconnect the power cord and turn on
the system. 4) Press the <F10> key to re-enter Lifecycle Controller, and retry the operation. If
the problem continues to persist, update iDRAC firmware to the latest version, and retry the
operation. Else, contact the service provider.
Category Updates
SubCategory SUP = FW Update Job
Severity Severity 1 (Critical)
Trap/EventID FALSE
LCD Message No LCD message display defined.
Initial Default. FALSE
Filter
Visibility
IPMI Alert SNMP
Alert
Email
Alert
LC Log LCD Power Off Power
Cycle
Reset
FALSE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE
SUP0503
Message Unable to retrieve the system ID.
Detailed
Description
Unable to retrieve the system ID from BIOS.
Recommended
Response Action
Retry the operation. If the problem persists, do one of the following: 1) Reboot the system and
retry the operation. 2) Update the BIOS firmware to the latest version and retry the operation. If
the problem continues to persist contact the service provider.
Category Updates
SubCategory SUP = FW Update Job
Severity Severity 1 (Critical)
Trap/EventID FALSE
LCD Message No LCD message display defined.
Initial Default. FALSE
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