Users Guide

190 Frequently Asked Questions
I am getting an error message "An older version of Server Administrator
software is detected on this system. You must uninstall all previous versions
of Server Administrator applications before installing this version" while
launching Dell OpenManage Install?
If you see this error when trying to launch Dell OpenManage Install, it is
recommended that you run the OMClean.exe program, under the
SYSMGMT\srvadmin\support\OMClean directory, to remove an older
version of Server Administrator on your system.
Do I need to uninstall previous versions of Server Administrator before
installing Citrix Metaframe?
Yes. Uninstall previous versions of Server Administrator before installing
Citrix Metaframe (all versions). As errors may exist in the registry after the
Citrix Metaframe installation, you will need to reinstall Server Administrator.
When I run Dell OpenManage Installer, I see unreadable characters on the
Prerequisite check information screen.
When you run Dell OpenManage Install in English, German, French, or
Spanish and get unreadable characters on the Prerequisite Check
Information screen, ensure that your browser encoding has the default
character set. Resetting your browser encoding to use the default character
set will resolve the problem.
I have installed Server Administrator and Dell Online Diagnostics in the
same directory and Dell Online Diagnostics fails to work, what do I do?
If you have installed Server Administrator and Online Diagnostics in the
same directory, Online Diagnostics may fail to work. Later, on uninstalling
Server Administrator, you may also lose all Online Diagnostics files. To avoid
this problem, install Server Administrator and Online Diagnostics in different
directories. In general it is recommended that more than one application not
be installed in the same directory.
I have installed Server Administrator using remote Server Administrator
deploy on Windows Server 2008, I do not see Server Administrator icon on
the desktop?
On an initial Server Administrator install using remote Server Administrator
deploy (OMSA push) on a server running Windows 2008, the Server
Administrator icon will not be visible until the desktop is refreshed manually.
For example, by pressing the <F5> key