Users Guide

18 Introduction
Remote Access Service
The Remote Access Service provides the following features:
• Remote access to an unresponsive system, allowing you to shut down,
restart, and get the system up and running as quickly as possible
• Alert notification when a system is down
• System crash logs that record the probable cause of system crashes and
saves the most recent crash screen
You must have Server Administrator on your system to install the Remote
Access Service.
NOTE: The Server Administrator Remote Access Service and Remote Access
Controller management console cannot be installed on a system at the same time.
If both Server Administrator and management station are installed at the same time
and RAC support is required, install Server Administrator Remote Access Service.
It provides all the functionality of the Remote Access Controller management
console.
NOTE: The Remote Access Service is not available on modular systems. You must
directly connect to the RAC on a modular system. See the Dell Embedded Remote
Access/MC User's Guide for more information.
Storage Management Service
The Storage Management Service provides enhanced features for managing
a system's locally-attached RAID and non-RAID disk storage.
The Storage Management Service provides the following features:
• Enables you to view the status of local and remote storage attached to
a monitored system
• Supports SAS, SCSI, SATA, and ATA, but does not support Fibre Channel
• Allows you to perform controller and enclosure functions for all supported
RAID and non-RAID controllers and enclosures from a single graphical
interface or a CLI, without the use of the controller BIOS utilities
• Protects your data by configuring data redundancy, assigning hot spares, or
rebuilding failed drives