Users Guide

200 Frequently Asked Questions
I cannot upgrade from Dell OpenManage 4.2 to the latest version of Dell
OpenManage without uninstalling and losing my
managed system software
settings. Is there a way to upgrade to the latest version while preserving my
managed system software settings?
Yes, but you must upgrade from Dell OpenManage version 4.2 to 4.3 first,
before upgrading to a later version of Dell OpenManage. If you are working
with Windows Server
®
2003, do not apply Service Pack 1 until you have
completed the Dell OpenManage upgrade.
What is the best way to use the Prerequisite Checker information?
The Prerequisite Checker is available for Windows. See the readme file
\srvadmin\windows\PreReqChecker\readme.txt on the Dell Systems Console
and Agent CD or at
SYSMGMT\srvadmin\windows\PreReqChecker\readme.txt on the Dell
Systems Management Tools and Documentation DVD, for detailed
information about how to use the Prerequisite Checker.
In the Prerequisite Checker screen, I get the message "An error occurred
while attempting to execute a Visual Basic Script. Please confirm that
Visual Basic files are installed correctly." What can I do to resolve this
problem?
This error occurs when the Prerequisite Checker calls the Dell OpenManage
script, vbstest.vbs (a visual basic script), to verify the installation
environment, and the script fails.
The possible causes are:
• Incorrect Internet Explorer Security Settings.
Ensure that
Tools → Internet Options → Security → Custom Level →
Scripting → Active Scripting is set to Enable
Ensure that Tools → Internet Options → Security → Custom Level →
Scripting → Scripting of Java Applets is set to Enable .