Users Guide

Frequently Asked Questions 145
What is an MSP service pack file? Should I upgrade my Dell OpenManage 4.3 version with the
MSP file?
A Microsoft Service Pack (MSP) file stores only the differences between an old version and a new version.
It is much smaller in size than the upgrade file. You can either use the MSP file or the new MSI file to
upgrade your Dell OpenManage 4.3. Using the MSP file is a good idea as it is more efficient.
NOTE: You can upgrade from Dell OpenManage software version 4.3 to 5.1 through a full MSI Installation only.
You cannot upgrade using a MSP service pack file.
Where can I find the MSI log files?
By default, the MSI log files are stored in the path defined by the %TEMP% environment variable.
I downloaded the Server Administrator files for Windows from the Dell Support website and copied it
to my own CD. When I tried to launch the SysMgmt.msi file, it failed. What is wrong?
MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not
reside on the root of the CD.
This property is set to \srvadmin\windows\SystemsManagement for the
managed system software
MSI package. If you decide to make your own CD you must ensure that the CD layout stays the same.
The SysMgmt.msi file must be located in the \srvadmin\windows\SystemsManagement directory
on the CD. For more detailed information, go to http://msdn.microsoft.com and search for:
MEDIAPACKAGEPATH Property.
I cannot upgrade from Dell OpenManage 4.2 to the latest version of Dell OpenManage without
uninstalling and losing my
managed system software settings. Is there a way to upgrade to the latest
version while preserving my
managed system software settings?
Yes, but you must upgrade from Dell OpenManage version 4.2 to 4.3 first, before upgrading to a later
version of Dell OpenManage. If you are working with Windows Server
™ 2003, do not apply Service Pack
1 until you have completed the Dell OpenManage upgrade.