Install Guide

What do I do when I see the current version is already
installed message is displayed?
If you upgrade from version X to version Y using MSP and then try to use the version Y DVD (full install), the prerequisite checker on the
version Y DVD informs you that the current version is already installed. If you proceed, the installation does not run in Maintenance mode
and you do not get the option to Modify, Repair, or Remove. Proceeding with the installation removes the MSP and creates a cache of
the MSI file present in the version Y package. When you run it a second time, the installer runs in Maintenance mode.
What is the best way to use the prerequisite checker
information?
The prerequisite checker is available for Windows. See the readme file at srvadmin\windows\PreReqChecker\README.txt on
the Dell EMC Systems Management Tools and Documentation software, for detailed information about using the prerequisite checker.
In the Prerequisite Checker screen, I get the following
message. What can I do to resolve this problem?
An error occurred while attempting to execute a Visual Basic Script. Please confirm that
Visual Basic files are installed correctly.
This error occurs when the prerequisite checker calls the systems management script, vbstest.vbs (a Visual Basic script), to verify the
installation environment, and the script fails. The possible causes are:
• Incorrect Internet Explorer Security Settings.
Ensure that Tools > Internet Options > Security > Custom level > Scripting > Active scripting is set to Enable.
Ensure that Tools > Internet Options > Security > Custom level > Scripting > Scripting of Java applets is
set to Enable.
• Windows Scripting Host (WSH) has disabled the running of VBS scripts. WSH is installed during operating system installation, by
default. On Windows 2003, WSH can be configured to prevent the running of scripts with a .VBS extension.
1. Right-click My Computer on the desktop and click Open > Tools > Folder Options > File Types.
2. Look for the VBS file extension and ensure that File Types is set to VBScript Script File.
3. If not, click Change and choose Microsoft Windows Based Script Host as the application that gets invoked to run the script.
• WSH is the wrong version, corrupted, or not installed. WSH is installed during operating system installation, by default. Download WSH
from msdn.microsoft.com.
Is the time shown during installation or uninstallation by
Windows Installer Services accurate?
No. During installation or uninstallation, the Windows Installer Service may display the time remaining for the current task to complete. This
is only an approximation by the Windows Installer Engine based on varying factors.
Can I launch my installation without running the
prerequisite checker? How do I do that?
Yes, you can. For example, you can run the MSI of the managed system software, directly from srvadmin\windows
\SystemsManagementx64. In general, it is not a good idea to bypass the prerequisite checker as there could be important information
that you would not know otherwise.
Frequently Asked Questions
43