Users Guide

To force a reinstall:
1. Check the version of Server Administrator that was previously installed.
2. Download the installation package for that version from support.dell.com.
3. Locate SysMgmt.msi in the srvadmin\windows\SystemsManagement directory.
4. Type the following command at the command prompt to force a reinstall
msiexec /i SysMgmt.msi REINSTALL=ALL
REINSTALLMODE=vamus
5. Select Custom Setup and choose all the features that were originally installed. If you are not sure which features were
installed, select all features and perform the installation.
NOTE: If you have installed Server Administrator in a non-default directory, ensure to change it in the Custom Setup
as well.
NOTE: After the application is installed, you can uninstall Server Administrator using Add/Remove Programs.
Server Administrator services
The following table lists the services used by Server Administrator to provide systems management information and the impact
of these services failing.
Table 15. Server Administrator Services
Service Name Description Impact of Failure Recovery Mechanism Severity
Windows: SM SA
Connection Service
Linux:
dsm_om_connsvc
(This service is installed
with the Server
Administrator web
server.)
Provides remote/local
access to Server
Administrator from any
system with a
supported web browser
and network
connection.
Users are not able to
log in to Server
Administrator and
perform any operation
through the web user
interface. However, CLI
can still be used.
Restart the service Critical
Windows: SM SA
Shared Services Linux:
dsm_om_shrsvc (This
service runs on the
managed system.)
Runs inventory
collector at startup to
perform a software
inventory of the system
to be consumed by
Server Administrator’s
SNMP and CIM
providers to perform a
remote software
update using the
System Management
Console and Dell
OpenManage
Essentials .
Software updates are
not possible using
OpenManage
Essentials . However,
the updates can still be
done locally and outside
of Server Administrator
using individual Dell
Update packages.
Updates can still be
performed using third-
party tools (for
example, MSSMS,
Altiris and Novell
ZENworks).
Restart the service Warning
NOTE: Server Administrator may send duplicate SNMP traps or log duplicate events in the Alert Log page or in the
operating system log file. The duplicate traps and events are logged either when Server Administrator services are
manually restarted or when the device sensor still indicates a non-normal state when Server Administrator services start
after an operating system reboot.
NOTE: Inventory Collector is required to update Dell consoles using Dell Update packages.
NOTE: Some of the Inventory Collector features are not supported on Server Administrator (64–bit).
Windows: SM SA Data
Manager Linux:
Monitors the system,
provides rapid access
Users are not able to
configure/view the
Restart the service Critical
Troubleshooting 67