Users Guide

Dedicated Hot Spare Protection Policy..................................................................................................................... 131
Global Hot Spare Protection Policy........................................................................................................................... 132
Considerations For Hot Spare Protection Policy..................................................................................................... 132
Considerations For Enclosure Affinity....................................................................................................................... 132
18 Troubleshooting...................................................................................................................... 133
Common Troubleshooting Procedures............................................................................................................................133
Cables Attached Correctly..........................................................................................................................................133
System Requirements..................................................................................................................................................133
Drivers And Firmware.................................................................................................................................................. 133
Isolate Hardware Problems......................................................................................................................................... 134
Replacing A Failed Disk................................................................................................................................................134
Using The Physical Disk Online Command On Select Controllers......................................................................... 135
Recovering From Removing The Wrong Physical Disk........................................................................................... 135
Resolving Microsoft Windows Upgrade Problems.................................................................................................. 135
Virtual Disk Troubleshooting.............................................................................................................................................135
A Rebuild Does Not Work........................................................................................................................................... 135
A Rebuild Completes With Errors...............................................................................................................................136
Cannot Create A Virtual Disk......................................................................................................................................136
A Virtual Disk Of Minimum Size Is Not Visible To Windows Disk Management...................................................136
Virtual Disk Errors On Systems Running Linux.........................................................................................................136
Problems Associated With Using The Same Physical Disks For Both Redundant And Non-Redundant
Virtual Disks...............................................................................................................................................................137
Specific Problem Situations And Solutions..................................................................................................................... 137
Physical Disk Is Offline Or Displays An Error Status................................................................................................ 137
Receive A Bad Block Alert With Replacement, Sense, Or Medium Error...................................................... 137
Alerts 2146 Through 2150 Received During A Rebuild Or While A Virtual Disk Is Degraded..............................138
Alerts 2146 Through 2150 Received While Performing IO, Consistency Check, Format, Or Other
Operation.................................................................................................................................................................. 138
Read And Write Operations Experience Problems.................................................................................................. 138
A Task Menu Option Is Not Displayed.......................................................................................................................138
A Corrupt Disk Or Drive Message Suggests Running Autocheck During A Reboot........................................... 138
Erroneous Status And Error Messages After A Windows Hibernation................................................................. 138
Storage Management May Delay Before Updating Temperature Probe Status.................................................139
Storage Management May Delay Displaying Storage Devices After Reboot.......................................................139
You Are Unable To Log Into A Remote System....................................................................................................... 139
Cannot Connect To Remote System Running Microsoft Windows Server 2003...............................................139
Reconfiguring A Virtual Disk Displays Error In Mozilla Browser............................................................................. 139
Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure Object.........................139
PCIe SSD Troubleshooting............................................................................................................................................... 140
Peripheral Component Interconnect Express Solid-State Drive Is Not Visible In The Operating System....... 140
PCIe SSD Is Not Visible In Disk Management In The Operating System..............................................................140
19 Frequently Asked Questions...................................................................................................... 141
Why Is A Rebuild Not Working..........................................................................................................................................141
How To Avoid Removing The Wrong Disk...................................................................................................................... 141
How Can I Safely Remove Or Replace A Physical Disk................................................................................................. 141
How Do I Recover From Removing The Wrong Physical Disk......................................................................................141
How Do I Identify The Firmware Version That Is Installed............................................................................................142
Which Controllers Do I Have............................................................................................................................................ 142
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