Users Guide

Remote Access Controller
The Remote Access Controller provides a complete remote system management solution for systems equipped with the Baseboard
Management Controller (BMC)/Integrated Dell Remote Access Controller (iDRAC) solution. The Remote Access Controller provides
remote access to an inoperable system, allowing you to get the system up and running as quickly as possible. The Remote Access
Controller also provides an alert notification when a system is down and allows you to remotely restart the system. Additionally, the
Remote Access Controller logs the probable cause of system crashes and saves the most recent crash screen.
Logs
Server Administrator displays logs of commands issued to or by the system, monitored hardware events, and system alerts. You can view
logs on the home page, print or save them as reports, and send them by e-mail to a designated service contact.
Systems management standards availability
Server Administrator supports the following systems management protocols:
• HyperText Transfer Protocol Secure (HTTPS)
• Common Information Model (CIM)
• Simple Network Management Protocol (SNMP)
If your system supports SNMP, install and enable the service on your operating system. If SNMP services are available on your operating
system, the Server Administrator installation program installs the supporting agents for SNMP.
HTTPS is supported on all operating systems. Support for CIM and SNMP is operating system dependent and, sometimes, operating
system-version dependent.
NOTE:
For information on SNMP security concerns, see the Server Administrator release notes file (packaged with the
Server Administrator application) or at dell.com/openmanagemanuals. Apply updates from your operating system's
master SNMP agents to ensure the SNMP subagents are secure.
Availability on supported operating systems
On supported Microsoft Windows operating systems, Server Administrator supports two systems management standards: CIM/Windows
Management Instrumentation (WMI) and SNMP, while on supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server
operating systems, Server Administrator supports the SNMP systems management standard.
Server Administrator adds considerable security to these systems management standards. All attributes set operations (for example,
changing the value of an asset tag) must be performed with Dell EMC OpenManage Essentials while logged in with the required privileges.
The following table shows the systems management standards that are available for each supported operating system.
Table 1. Systems Management Standards Availability
Operating system SNMP CIM
Windows Server 2012 R2 family
Available from the operating system installation media Always installed
Red Hat Enterprise Linux Available in the net-snmp package from the operating
system installation media
Unavailable
SUSE Linux Enterprise Server Available in the net-snmp package from the operating
system installation media
Unavailable
VMware ESXi SNMP trap support available
NOTE: While ESXi supports SNMP traps, it
does not support hardware inventory through
SNMP.
Available
8 Introduction