Users Guide

Dedicated Hot Spare Protection Policy.....................................................................................................................132
Global Hot Spare Protection Policy........................................................................................................................... 133
Considerations For Hot Spare Protection Policy..................................................................................................... 133
Considerations For Enclosure Affinity....................................................................................................................... 133
18 Troubleshooting...................................................................................................................... 134
Common Troubleshooting Procedures............................................................................................................................134
Cables Attached Correctly..........................................................................................................................................134
System Requirements..................................................................................................................................................134
Drivers And Firmware.................................................................................................................................................. 134
Isolate Hardware Problems.........................................................................................................................................135
Replacing A Failed Disk................................................................................................................................................135
Using The Physical Disk Online Command On Select Controllers......................................................................... 136
Recovering From Removing The Wrong Physical Disk........................................................................................... 136
Resolving Microsoft Windows Upgrade Problems.................................................................................................. 136
Virtual Disk Troubleshooting.............................................................................................................................................136
A Rebuild Does Not Work........................................................................................................................................... 136
A Rebuild Completes With Errors...............................................................................................................................137
Cannot Create A Virtual Disk...................................................................................................................................... 137
A Virtual Disk Of Minimum Size Is Not Visible To Windows Disk Management...................................................137
Virtual Disk Errors On Systems Running Linux.........................................................................................................137
Problems Associated With Using The Same Physical Disks For Both Redundant And Non-Redundant
Virtual Disks.............................................................................................................................................................. 138
Specific Problem Situations And Solutions.....................................................................................................................138
Physical Disk Is Offline Or Displays An Error Status................................................................................................138
Receive A Bad Block Alert With Replacement, Sense, Or Medium Error......................................................138
Alerts 2146 Through 2150 Received During A Rebuild Or While A Virtual Disk Is Degraded..............................139
Alerts 2146 Through 2150 Received While Performing IO, Consistency Check, Format, Or Other
Operation.................................................................................................................................................................. 139
Read And Write Operations Experience Problems.................................................................................................. 139
A Task Menu Option Is Not Displayed.......................................................................................................................139
A Corrupt Disk Or Drive Message Suggests Running Autocheck During A Reboot........................................... 139
Erroneous Status And Error Messages After A Windows Hibernation................................................................. 139
Storage Management May Delay Before Updating Temperature Probe Status.................................................140
Storage Management May Delay Displaying Storage Devices After Reboot...................................................... 140
You Are Unable To Log Into A Remote System....................................................................................................... 140
Cannot Connect To Remote System Running Microsoft Windows Server 2003...............................................140
Reconfiguring A Virtual Disk Displays Error In Mozilla Browser............................................................................. 140
Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure Object.........................140
PCIe SSD Troubleshooting................................................................................................................................................ 141
Peripheral Component Interconnect Express Solid-State Drive Is Not Visible In The Operating System........ 141
PCIe SSD Is Not Visible In Disk Management In The Operating System...............................................................141
19 Frequently Asked Questions..................................................................................................... 142
Why Is A Rebuild Not Working......................................................................................................................................... 142
How To Avoid Removing The Wrong Disk......................................................................................................................142
How Can I Safely Remove Or Replace A Physical Disk.................................................................................................142
How Do I Recover From Removing The Wrong Physical Disk.....................................................................................142
How Do I Identify The Firmware Version That Is Installed............................................................................................143
Which Controllers Do I Have............................................................................................................................................ 143
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