Install Guide

Management Install is "failed to load OMIL64.DLL." What

do I do?

This is most likely due to insufficient Component Object Model (COM) permissions on the system. To remedy this situation, see the article

support.installshield.com/kb/view.asp?articleid=Q104986

The Systems Management Install may also fail if a previous installation of systems management software or some other software product

was unsuccessful. Delete the following temporary windows installer registry, if present:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

I get a misleading warning or error message during

systems management installation.

If you have insufficient disk space on the Windows system drive, you may encounter misleading warning or error messages when you run

systems management Install. Additionally, windows installer requires space to temporarily extract the installer package to the %TEMP%

folder. Ensure that you have sufficient disk space (100 MB or more) on the system drive prior to running systems management Install.

I am getting the following error message while launching

systems management Install:

An older version of Server Administrator software is detected on this system. You must

uninstall all previous versions of Server Administrator applications before installing this

version

If you see this error when trying to launch systems management Install, it is recommended that you run the OMClean.exe program,

under the srvadmin\support\OMCleanup directory, to remove an older version of Server Administrator on the system.

When I run systems management Install, I see unreadable

characters on the Prerequisite check information screen.

When you run systems management Install in English, German, French, or Spanish and get unreadable characters on the Prerequisite

Check Information screen, ensure that the browser encoding has the default character set. Resetting the browser encoding to use the

default character set resolves the problem.

Where can I find the MSI log files?

By default, the MSI log files are stored in the path defined by the %TEMP% environment variable.

I downloaded the Server Administrator files for Windows

from the Support website and copied it to my own media.

When I tried to launch the SysMgmtx64.msi file, it failed.

What is wrong?

MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not reside on the root of the DVD.

Frequently Asked Questions