Users Guide

19 Troubleshooting........................................................................................................................................ 170
Common Troubleshooting Procedures.........................................................................................................................170
Cables Attached Correctly...................................................................................................................................... 170
System Requirements...............................................................................................................................................171
Drivers And Firmware............................................................................................................................................... 171
Isolate Hardware Problems.......................................................................................................................................171
Replacing A Failed Disk.............................................................................................................................................171
Using The Physical Disk Online Command On Select Controllers......................................................................172
Recovering From Removing The Wrong Physical Disk........................................................................................ 173
Resolving Microsoft Windows Upgrade Problems............................................................................................... 173
Virtual Disk Troubleshooting.......................................................................................................................................... 173
A Rebuild Does Not Work........................................................................................................................................ 174
A Rebuild Completes With Errors........................................................................................................................... 174
Cannot Create A Virtual Disk...................................................................................................................................174
A Virtual Disk Of Minimum Size Is Not Visible To Windows Disk Management................................................175
Virtual Disk Errors On Systems Running Linux..................................................................................................... 175
Problems Associated With Using The Same Physical Disks For Both Redundant And Non-Redundant
Virtual Disks
...............................................................................................................................................................175
Specic Problem Situations And Solutions..................................................................................................................175
Physical Disk Is Oine Or Displays An Error Status............................................................................................. 176
Receive A Bad Block Alert With Replacement, Sense, Or Medium Error..........................................................176
Alerts 2146 Through 2150 Received During A Rebuild Or While A Virtual Disk Is Degraded...........................177
Alerts 2146 Through 2150 Received While Performing IO, Consistency Check, Format, Or Other
Operation................................................................................................................................................................... 177
Read And Write Operations Experience Problems............................................................................................... 177
A Task Menu Option Is Not Displayed.................................................................................................................... 177
A Corrupt Disk Or Drive Message Suggests Running Autocheck During A Reboot........................................ 178
Erroneous Status And Error Messages After A Windows Hibernation.............................................................. 178
Storage Management May Delay Before Updating Temperature Probe Status............................................... 178
Storage Management May Delay Displaying Storage Devices After Reboot....................................................178
You Are Unable To Log Into A Remote System.....................................................................................................178
Cannot Connect To Remote System Running Microsoft Windows Server 2003.............................................178
Reconguring A Virtual Disk Displays Error In Mozilla Browser.......................................................................... 179
Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure Object...................... 179
PCIe SSD Troubleshooting............................................................................................................................................ 179
Peripheral Component Interconnect Express Solid-State Drive Is Not Visible In The Operating System..... 179
PCIe SSD Is Not Visible In Disk Management In The Operating System.......................................................... 180
20 Frequently Asked Questions......................................................................................................................181
Why Is A Rebuild Not Working.......................................................................................................................................181
How To Avoid Removing The Wrong Disk....................................................................................................................181
How Can I Safely Remove Or Replace A Physical Disk.............................................................................................. 181
How Do I Recover From Removing The Wrong Physical Disk.................................................................................. 182
How Do I Identify The Firmware Version That Is Installed.........................................................................................182
Which Controllers Do I Have......................................................................................................................................... 182
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