Users Guide

Isolate Hardware Problems........................................................................................................................................ 151
Replacing A Failed Disk.............................................................................................................................................. 151
Using The Physical Disk Online Command On Select Controllers..............................................................................152
Recovering From Removing The Wrong Physical Disk.............................................................................................. 152
Resolving Microsoft Windows Upgrade Problems.....................................................................................................152
Virtual Disk Troubleshooting............................................................................................................................................152
A Rebuild Does Not Work......................................................................................................................................... 153
A Rebuild Completes With Errors..............................................................................................................................153
Cannot Create A Virtual Disk.................................................................................................................................... 153
A Virtual Disk Of Minimum Size Is Not Visible To Windows Disk Management..........................................................154
Virtual Disk Errors On Systems Running Linux.......................................................................................................... 154
Problems Associated With Using The Same Physical Disks For Both Redundant And Non-Redundant Virtual Disks 154
Specic Problem Situations And Solutions......................................................................................................................154
Physical Disk Is Oine Or Displays An Error Status...................................................................................................155
Receive A Bad Block Alert With Replacement, Sense, Or Medium Error...................................................................155
Alerts 2146 Through 2150 Received During A Rebuild Or While A Virtual Disk Is Degraded.......................................155
Alerts 2146 Through 2150 Received While Performing I/O, Consistency Check, Format, Or Other Operation..........155
Read And Write Operations Experience Problems.....................................................................................................156
A Task Menu Option Is Not Displayed....................................................................................................................... 156
A Corrupt Disk Or Drive Message Suggests Running Autocheck During A Reboot................................................... 156
Erroneous Status And Error Messages After A Windows Hibernation.......................................................................156
Storage Management May Delay Before Updating Temperature Probe Status......................................................... 156
Storage Management May Delay Displaying Storage Devices After Reboot..............................................................156
You Are Unable To Log Into A Remote System..........................................................................................................156
Cannot Connect To Remote System Running Microsoft Windows Server 2003....................................................... 156
Reconguring A Virtual Disk Displays Error In Mozilla Browser.................................................................................. 157
Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure Object................................... 157
PCIe SSD Troubleshooting.............................................................................................................................................. 157
Peripheral Component Interconnect Express (PCIe) Solid-State Drive (SSD) Is Not Visible In The Operating
System......................................................................................................................................................................157
PCIe SSD Is Not Visible In Disk Management In The Operating System.................................................................... 157
20 Frequently Asked Questions...................................................................................... 158
Why Is A Rebuild Not Working?...................................................................................................................................... 158
How To Avoid Removing The Wrong Disk....................................................................................................................... 158
How Can I Safely Remove Or Replace A Physical Disk....................................................................................................158
How Do I Recover From Removing The Wrong Physical Disk......................................................................................... 159
How Do I Identify The Firmware Version That Is Installed................................................................................................159
Which Controllers Do I Have?......................................................................................................................................... 159
How Do I Turn O An Alarm............................................................................................................................................159
Which RAID Level Is Best For Me?................................................................................................................................. 159
21 Supported Features....................................................................................................160
Supported Features On PERC Hardware Controllers...................................................................................................... 160
Controller Tasks Supported On PERC Hardware Controllers......................................................................................161
Battery Tasks Supported On PERC Hardware Controllers.........................................................................................162
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