Install Guide

In this case, use the following command to create a HTTPS Listener with the CertificateThumbprint empty:

winrm create winrm/config/Listener?Address=*+Transport=HTTPS

@{Hostname="<host_name>";CertificateThumbprint=""}

What are the firewall-related configuration that needs to be done for WinRM?

With firewall turned ON, WinRM must be added to the firewall exclusion list to allow TCP port 443 for HTTPS traffic.

When launching the Systems Management Install, an error message may display, stating a

failure to load a specific library, a denial of access, or an initialization error. An example of

installation failure during Systems Management Install is "failed to load OMIL32.DLL." What do

I do?

This is most likely due to insufficient Component Object Model (COM) permissions on the system. To remedy this situation, see the

article support.installshield.com/kb/view.asp?articleid=Q104986

The Systems Management Install may also fail if a previous installation of systems management software or some other software

product was unsuccessful. Delete the following temporary windows installer registry, if present:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

I get a misleading warning or error message during systems management installation.

If you have insufficient disk space on the Windows system drive, you may encounter misleading warning or error messages when

you run systems management Install. Additionally, windows installer requires space to temporarily extract the installer package to

the %TEMP% folder. Ensure that you have sufficient disk space (100 MB or more) on the system drive prior to running systems

management Install.

I am getting the following error message while launching systems management Install:

An older version of Server Administrator software is detected on this system. You must

uninstall all previous versions of Server Administrator applications before installing this

version

If you see this error when trying to launch systems management Install, it is recommended that you run the OMClean.exe program,

under the SYSMGMT\srvadmin\support\OMClean directory, to remove an older version of Server Administrator on the system.

Do I need to uninstall previous versions of Server Administrator before installing Citrix

Metaframe?

Yes. Uninstall previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the

registry after the Citrix Metaframe installation, you must reinstall Server Administrator.

When I run systems management Install, I see unreadable characters on the Prerequisite check

information screen.

When you run systems management Install in English, German, French, or Spanish and get unreadable characters on the

Prerequisite Check Information screen, ensure that the browser encoding has the default character set. Resetting the browser

encoding to use the default character set resolves the problem.

I have installed Server Administrator and Online Diagnostics in the same directory and Online

Diagnostics fails to work, what do I do?

If you have installed Server Administrator and Online Diagnostics in the same directory, Online Diagnostics may fail to work. On

uninstalling Server Administrator, you may also lose all Online Diagnostics files. To avoid this problem, install Server Administrator

and Online Diagnostics in different directories. In general it is recommended not to install more than one application in the same

directory.