Users Guide

You can resolve this problem by restarting the Server Administrator service or by rebooting the system. For more information on restarting
the Server Administrator service, see the Server Administrator User’s Guide.
PCIe SSD Troubleshooting
The following sections describe troubleshooting procedures for PCIe SSD. Topics include:
• Peripheral Component Interconnect Express (PCIe) Solid-State Drive (SSD) Is Not Visible In The Operating System
• PCIe SSD Is Not Visible In Disk Management In The Operating System
Peripheral Component Interconnect Express (PCIe) Solid-
State Drive (SSD) Is Not Visible In The Operating System
Probable Cause: Hardware is not installed correctly
Solution: Check the following components to ensure that they are connected:
• Devices: The PCIe SSDs are installed in a PCIeSSD backplane.
• Backplane: The cables for the PCIeSSD backplane are connected.
• Cables: PCIe cables are unique for the configuration. Ensure that the backplane cable connectors mate with the backplane and the
extender card cable connectors mate with the extender card.
• Extender card: The PCIe extender card is plugged into the correct supported slot.
PCIe SSD Is Not Visible In Disk Management In The
Operating System
Probable Cause: Device driver is not installed.
Solution:
1. Download the latest PCIe SSD driver from the support site.
2. Open Device Manager and double-click Other Devices where the PCIe device displays a Yellow mark.
3. Right-click and install the driver on the instance.
For more information on possible error conditions with your PCIe SSD, see the system-specific Owner's Manual.
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Troubleshooting