Users Guide
Specific Problem Situations And Solutions
This section contains additional troubleshooting information. Topics include:
• Physical Disk Is Offline Or Displays An Error Status
• Receive A Bad Block Alert With Replacement, Sense, Or Medium Error
• Read And Write Operations Experience Problems
• A Task Menu Option Is Not Displayed
• A Corrupt Disk Or Drive Message Suggests Running Autocheck During A Reboot
• Erroneous Status And Error Messages After A Windows Hibernation
• Storage Management May Delay Before Updating Temperature Probe Status
• Storage Management May Delay Displaying Storage Devices After Reboot
• You Are Unable To Log Into A Remote System
• Cannot Connect To Remote System Running Microsoft Windows Server 2003
• Reconfiguring A Virtual Disk Displays Error In Mozilla Browser
• Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure Object
Physical Disk Is Offline Or Displays An Error Status
A physical disk may display an error status if it has been damaged, is offline, or was a member of a virtual disk that has been deleted or
initialized. The following actions may resolve the error condition:
• If a user has changed the status to Offline, then return the disk to Online status by executing the Online disk task.
• Rescan the controller. This action updates the status of storage objects attached to the controller. If the error status was caused by
deleting or initializing a virtual disk, rescanning the controller should resolve this problem.
• Investigate whether there are any cables, enclosure, or controller problems preventing the disk from communicating with the
controller. If you find a problem and resolve it, you may need to rescan the controller to return the disk to Online or Ready status. If
the disk does not return to Online or Ready status, reboot the system.
• If the disk is damaged, replace it.
Related concepts
Replacing A Failed Disk
Receive A Bad Block Alert With Replacement, Sense, Or
Medium Error
The following alerts or events are generated when a portion of a physical disk is damaged:
• 2146
• 2147
• 2148
• 2149
• 2150
This damage is discovered when the controller performs an operation that requires scanning the disk. Examples of operations that may
result in these alerts are as follows:
• Consistency check
• Rebuild
• Virtual disk format
• I/O
If you receive alerts 2146 through 2150 as the result of performing a rebuild or while the virtual disk is in a degraded state, then data
cannot be recovered from the damaged disk without restoring from the backup. If you receive alerts 2146 through 2150 under
circumstances other than a rebuild, then data recovery may be possible. The following describes each of these situations.
Troubleshooting
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