Deployment Guide

Do I need to uninstall previous versions of Server Administrator before

installing Citrix Metaframe?

Yes. Uninstall previous versions of Server Administrator before installing Citrix Metaframe (all versions). As

errors may exist in the registry after the Citrix Metaframe installation, you must reinstall Server

Administrator.

When I run systems management Install, I see unreadable characters on the

Prerequisite check information screen.

When you run systems management Install in English, German, French, or Spanish and get unreadable

characters on the Prerequisite Check Information screen, ensure that the browser encoding has the

default character set. Resetting the browser encoding to use the default character set resolves the

problem.

I have installed Server Administrator and Online Diagnostics in the same

directory and Online Diagnostics fails to work, what do I do?

If you have installed Server Administrator and Online Diagnostics in the same directory, Online

Diagnostics may fail to work. On uninstalling Server Administrator, you may also lose all Online

Diagnostics files. To avoid this problem, install Server Administrator and Online Diagnostics in different

directories. In general it is recommended not to install more than one application in the same directory.

I have installed Server Administrator using remote Server Administrator

deploy on Windows Server 2008, I do not see Server Administrator icon on

the desktop?

On an initial Server Administrator install using remote Server Administrator deploy (OMSA push) on a

server running Windows Server 2008, the Server Administrator icon is not visible until the desktop is

refreshed manually by pressing the <F5> key.

I see a warning message while uninstalling Server Administrator on Windows

Server 2008 as the installer tries to remove the shortcut?

While uninstalling Server Administrator on Windows Server 2008, you might see a warning message as

the installer tries to remove the shortcut. Click OK to continue the uninstallation.

Where can I find the MSI log files?

By default, the MSI log files are stored in the path defined by the %TEMP% environment variable.

I downloaded the Server Administrator files for Windows from the Support

website and copied it to my own media. When I tried to launch the

SysMgmt.msi file, it failed. What is wrong?

MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not reside on

the root of the DVD.

This property is set to SYSMGMT\srvadmin\windows\SystemsManagement for the managed system

software MSI package. If you want to make the own DVD you must ensure that the DVD layout stays the