Install Guide

I am getting the following error message while launching

systems management Install:

An older version of Server Administrator software is detected on this system. You must

uninstall all previous versions of Server Administrator applications before installing this

version

If you see this error when trying to launch systems management Install, it is recommended that you run the OMClean.exe program,

under the SYSMGMT\srvadmin\support\OMClean directory, to remove an older version of Server Administrator on the system.

Do I need to uninstall previous versions of Server

Administrator before installing Citrix Metaframe?

Yes. Uninstall previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the registry

after the Citrix Metaframe installation, you must reinstall Server Administrator.

When I run systems management Install, I see unreadable

characters on the Prerequisite check information screen.

When you run systems management Install in English, German, French, or Spanish and get unreadable characters on the Prerequisite

Check Information screen, ensure that the browser encoding has the default character set. Resetting the browser encoding to use the

default character set resolves the problem.

I have installed Server Administrator and Online

Diagnostics in the same directory and Online Diagnostics

fails to work, what do I do?

If you have installed Server Administrator and Online Diagnostics in the same directory, Online Diagnostics may fail to work. On uninstalling

Server Administrator, you may also lose all Online Diagnostics files. To avoid this problem, install Server Administrator and Online

Diagnostics in different directories. In general it is recommended not to install more than one application in the same directory.

I have installed Server Administrator using remote Server

Administrator deploy on Windows Server 2008, I do not

see Server Administrator icon on the desktop?

On an initial Server Administrator install using remote Server Administrator deploy (OMSA push) on a server running Windows Server

2008, the Server Administrator icon is not visible until the desktop is refreshed manually by pressing the <F5> key.

I see a warning message while uninstalling Server

Administrator on Windows Server 2008 as the installer

tries to remove the shortcut?

While uninstalling Server Administrator on Windows Server 2008, you might see a warning message as the installer tries to remove the

shortcut. Click OK to continue the uninstallation.

Frequently Asked Questions