Software Support

Storage Management May Delay Displaying Storage Devices After Reboot
Storage Management requires time after a reboot to find and inventory all attached storage devices. You may
experience a delay in storage controllers being displayed until this operation has completed.
You Are Unable To Log Into A Remote System
Ensure that you have connected to the system with administrator privileges and have provided the correct login details.
The remote system may be turned off or there may be network problems.
Cannot Connect To Remote System Running Microsoft Windows Server 2003
When connecting to a remote system running Windows Server 2003, log in to the remote system using an account that
has administrator privileges. By default, Windows Server 2003 does not allow anonymous (null) connections to access
the SAM user accounts. Therefore, if you are attempting to connect using an account that has a blank or null password,
the connection may fail.
Reconfiguring A Virtual Disk Displays Error In Mozilla Browser
When reconfiguring a virtual disk using the Mozilla browser, the following error message may display:
Although this page is encrypted, the information you
have entered is to be sent over an unencrypted
connection and could easily be read by a third party.
You can disable this error message by changing the settings in the browser. To disable this error message:
1. Select Edit → Preferences.
2. Click Privacy and Security.
3. Click SSL.
4. Clear the Sending form data from an unencrypted page to an unencrypted page option.
Physical Disks Are Displayed Under The Connector Object Instead Of The Enclosure
Object
Storage Management surveys the status of physical disks at frequent intervals. When the physical disk is located in an
enclosure, the data reported by the SCSI Enclosure Processor (SEP) is used to determine the status of the physical disk.
When the SEP is not functioning, Storage Management can survey the status of the physical disk, but cannot identify the
physical disk as being located in the enclosure. In this case, the physical disk is displayed under the Connector object
and not under the Enclosure object.
You can resolve this problem by restarting the Server Administrator service or by rebooting the system. For more
information on restarting the Server Administrator service, see the Server Administrator User’s Guide .
PCIe SSD Troubleshooting
The following sections describe troubleshooting procedures for PCIe SSD. Topics include:
• Peripheral Component Interconnect Express PCIe Solid-State Drive SSD Is Not Visible In The Operating System
• PCIe SSD Is Not Visible In Disk Management In The Operating System
183