Software Support

Troubleshooting

This section contains troubleshooting procedures for common situations as well as for specific problems.

Related Links

Common Troubleshooting Procedures

Virtual Disk Troubleshooting

Specific Problem Situations And Solutions

PCIe SSD Troubleshooting

Fluid Cache For DAS

Common Troubleshooting Procedures

This section describes commands and procedures that can be used in troubleshooting. Topics covered include:

• Cables Attached Correctly

• System Requirements

• Drivers And Firmware

• Isolate Hardware Problems

• Rescan To Update Information On SCSI Controllers

• Replacing A Failed Disk

• Recovering From Removing The Wrong Physical Disk

• Resolving Microsoft Windows Upgrade Problems

Cables Attached Correctly

Verify that the power-supply cord and adapter cables are connected correctly. If the system is having trouble with read

and write operations to a particular virtual disk or non-RAID physical disk (for example, the system hangs), then make

sure that the cables connected to the corresponding enclosure or backplane are secure. If the problem persists, you

may need to replace a cable.

On SAS controllers, verify that the cable configuration is valid. Refer to the SAS hardware documentation for valid cable

configurations. If the cable configuration is invalid, you may receive alerts 2182 or 2356.

For information on alert messages, see the

Server Administrator Messages Reference Guide