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interactive applications comprise applications with a Graphical User Interface (GUI) or that prompt users
for input in some way such as the "pause" command in a batch file.
When Server Administrator is installed on Microsoft Windows Server 2008, the DSM Server Administrator
Data Manager Service is installed as a non-interactive service, which means that it is configured for not
interacting with the desktop directly. If an interactive application is executed for an Alert Action in this
situation, the application is suspended awaiting input from the user, but the application interface/prompt
is not visible to the user. The application interface/prompt is not visible even after the Interactive Services
Detection service is started. For each execution of the interactive application, there is an entry for the
application process in the "Processes" tab in Task Manager.
If you want to execute an interactive application for an Alert Action on Microsoft Windows Server 2008,
you must configure the DSM Server Administrator Data Manager Service to be allowed to interact with the
desktop. To allow interaction with the desktop, right-click on the DSM Server Administrator Data Manager
Service in the Services control panel and select Properties. In the "Log On" tab, enable "Allow service to
interact with desktop" and click OK.
Restart the DSM Server Administrator Data Manager Service for the change to be effective. When the DSM
Server Administrator Data Manager Service is restarted with this change, the Service Control Manager logs
the following message to the System log: "The DSM Server Administrator Data Manager Service is marked
as an interactive service. However, the system is configured to not allow interactive services. This service
may not function properly." This change allows the DSM Server Administrator Data Manager Service to
execute interactive applications properly for an Alert Action. Also, make sure the Interactive Services
Detection service is running, to see the interface/prompt displayed by the interactive application. Once
these changes are made, the operating system displays the "Interactive services dialog detection" dialog
box to provide access to the interactive application interface/prompt.
After upgrading Windows Server 2003 x64 to Windows Server 2008 x64 with Server Administrator installed,
the application UI does not show all the expected instrumentation pages. The Server Administrator
installation must be repaired.
Go to Start->Settings->Control panel->Add Remove Programs->Select "Change" on the Server
Administrator installation and select the "Repair" option to correct the issue.
Issue 3: DF330800: Server Administrator Web server local user login fails on the Windows 2008 R2
Managed Node.
When a Windows 2008 R2 Managed Node is added to a domain, logging in from any Server Administrator
Web Server to that Windows 2008 R2 Managed Node will fail with local user or local power-user
credentials. Only the credentials of a local Administrator or Domain user will work, with a prerequisite that
all required winrm configurations have been applied.