User's Manual

Troubleshooting 297
PCIe SSD Troubleshooting
Peripheral Component Interconnect Express (PCIe) Solid-State Drive
(SSD) is not seen in the operating system
Probable Cause:
Hardware is not installed correctly
Solution:
Check the following components to ensure they are plugged:
• Devices: Ensure that the PCIe SSDs are installed in a PCIe SSD
backplane.
• Backplane: Ensure that the cables for the PCIe SSD backplane are
connected.
• Cables: PCIe cables are unique for the configuration. Ensure that the
backplane cable connectors mate with the backplane and the extender
card cable connectors mate with the extender card.
• Extender card: Ensure that the PCIe extender card is plugged into the
correct supported slot.
PCIe SSD is not seen in disk management in the operating system
Probable Cause:
Device driver is not installed
Solution:
1
Download the latest PCIe SSD driver from support.dell.com.
2 Open Device Manager and double-click on Other Devices where the PCIe
device is seen with a yellow mark.
3 Right-click and install the driver on the instance.
For more information on possible error conditions with your PCIe SSD, see
the system specific Owner's Manual at support.dell.com/manuals.