Users Guide

Troubleshooting 111

Troubleshooting

You may not be able to login to the Managed System if:

• you enter an invalid/incorrect IP address.

• you enter incorrect credentials (user name and password).

• the Managed System is not powered on.

• the Managed System is not reachable due to an invalid IP address or a

DNS error.

• the Managed System has an untrusted certificate and you do not select the

Ignore Certificate Warning

in the login page.

• Server Administrator services are not enabled on the VMware ESXi 3.5

system. See the

Dell OpenManage Server Administrator Installation Guide

for information on how to enable Server Administrator Services on the

VMware ESXi 3.5 system.

• the small footprint CIM broker daemon (SFCBD) service on the

VMware ESXi 3.5 system is not running.

• the Web Server Management Service on the managed system is not

running.

• you enter the IP address of the managed system and not the hostname,

when you don’t check the

Ignore Certificate Warning

Check box.

• the WinRM Authorization feature (Remote Enablement) is not

configured in the managed system. For information on this feature, see the

Dell OpenManage Server Administrator Installation Guide

Fixing a Faulty Server Administrator Installation

on Supported Windows Operating Systems

You can fix a faulty installation by forcing a reinstall and then performing an

uninstall of Server Administrator.

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