Users Guide

Setting Alert Actions 107
Do not set a path to an interactive application (an application that has a
Graphical User Interface or which requires user input) in the Absolute path to
the application field. The interactive application may not work as expected on
some operating systems.
NOTE: The full path to both the cmd.exe file and your script file should be specified.
Setting Alert Action Execute Application in
Windows Server 2008
For security reasons, Microsoft Windows Server 2008 is configured to not
allow interactive services. When a service is installed as an interactive service
on Microsoft Windows Server 2008, the operating system logs an error
message to the Windows System log about the service being marked as an
interactive service.
When you use Server Administrator to configure Alert Actions for an event,
you can specify the action to "execute an application". In order for interactive
applications to execute properly for an Alert Action, the Dell Systems
Management Server Administrator (DSM SA) Data Manager service must be
configured as an interactive service. Examples of interactive applications are
applications with a Graphical User Interface (GUI) or that prompt the user
for input in some way such as the "pause" command in a batch file.
When Server Administrator is installed on Microsoft Windows Server 2008,
the DSM SA Data Manager service is installed as a non-interactive service
which means that it is configured to not be allowed to interact with the
desktop by default. This means that interactive applications will not execute
properly when executed for an Alert Action. If an interactive application is
executed for an Alert Action in this situation, the application is suspended
and waits for an input. The application interface/prompt is not visible to you
and remains invisible even after the Interactive Services Detection service is
started. The Processes tab in the Task Manager displays an application
process entry for each execution of the interactive application.
If you need to execute an interactive application for an Alert Action on
Microsoft Windows Server 2008, you must configure the DSM SA Data
Manager service to be allowed to interact with the desktop.
book.book Page 107 Friday, December 4, 2009 3:20 PM