Dell™ OpenManage™ Server Administrator Version 5.2 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Notices NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integrated Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . . . . . . . 14 Other Documents You Might Need 2 What’s New for Version 5.2 . 3 Setup and Administration .
Configuring the SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the SNMP Agent for Systems Running Supported Windows Operating Systems . . . . . . . . . . . . . . . . . . Configuring the SNMP Agent on Systems Running Supported Red Hat Enterprise Linux . . . . . . . . . . . . . . . . . . . . Configuring the SNMP Agent on Systems Running Supported SUSE Linux Enterprise Server Operating Systems . . . . . . . . . . . . . 24 . . . . . . 27 . . . . . . 29 . . . . . . . . . . .
Using the Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Preferences Home Page . . . . . . . . . . . . . . . . . . . . . . . Using the Server Administrator Command Line Interface . . . . . . . . . . . Dell Systems Management Server Administration Connection Service and Security Setup . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . 53 55 . . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . .
Configuring the DRAC Alert Properties . . . . . . . . . . . . . . . . . . . . . Configuring the SNMP Alert Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Adding and Configuring a DRAC III Dial-In (PPP) User . . . Adding and Configuring DRAC III Demand Dial-Out Entries Configuring the DRAC III Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 87 87 . . . . . . . . . . . . . . 88 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Migrating from Array Manager to the Storage Management . . . . . . . . . 110 . . . . . . . . . . . . . . . 110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Storage Management Command Line Interface . Displaying Online Help 10 Server Administrator Logs Overview . . . . . . . . . . . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Integrated Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 . . . . . .
Contents
Introduction Overview Server Administrator provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, Web browser-based graphical user interface (GUI) and from a command line interface (CLI) through the operating system. Server Administrator is designed for system administrators to manage systems locally and remotely on a network.
NOTE: If you have a modular system, you must install Server Administrator on each server module that is installed in the chassis. NOTE: For more information on unattended Server Administrator installation/uninstallation see the Dell OpenManage™ Installation and Security User's Guide. To update individual system components, use component-specific Dell Update Packages. Use the Dell OpenManage Server Update Utility application CD to view the complete version report and to update an entire system.
Storage Management Service The Storage Management Service provides storage management information in an integrated graphical view. The Storage Management Service of Server Administrator: • Enables you to view the status of local and remote storage attached to a monitored system • Supports SCSI, SATA, ATA, and SAS.
Logs Server Administrator displays logs of commands issued to or by the system, monitored hardware events, and system alerts. You can view logs on the home page, print or save them as reports, and send them by e-mail to a designated service contact. Other Documents You Might Need Besides this User's Guide, you can find the following guides either on the Dell Support website at support.dell.
• The Dell OpenManage Server Administrator Storage Management User's Guide is a comprehensive reference guide for configuring and managing local and remote storage attached to a system. • The Dell Remote Access Controller Installation and Setup Guide provides complete information about installing and configuring a DRAC III, DRAC III/XT, and an ERA/O controller, configuring an ERA controller, and using a RAC to remotely access an inoperable system.
Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your product does not perform as expected, help tools are available to assist you. For more information about these help tools, see "Getting Help" in your system's Hardware Owner’s Manual. Additionally, Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.
What’s New for Version 5.2 • Added support for Dell™ PowerEdge™ 2970. • Added support for Microsoft® Windows Server® 2003 family (x86) (SP2 with Web, Standard, and Enterprise editions). • Added support for Microsoft Windows Server 2003 family (x86_64) (SP2 with Standard, and Enterprise editions). • Added support for Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2. • Added support for Red Hat® Enterprise Linux® Server 5 (x86) and (x86_64) systems.
What’s New for Version 5.
Setup and Administration Security Management Server Administrator provides security through role-based access control (RBAC), authentication, and encryption for both the Web-based and command line interfaces. Role-Based Access Control RBAC manages security by determining the operations that can be executed by persons in particular roles. Each user is assigned one or more roles, and each role is assigned one or more user privileges that are permitted to users in that role.
Read access allows viewing of data reported by Server Administrator. Read access does not allow changing or setting values on the managed system. Write access allows values to be changed or set on the managed system. Administrator access also allows shutdown of the managed system. Privilege Levels to Access Server Administrator Services Table 3-2 summarizes which user levels have privileges to access and manage Server Administrator services. Table 3-2.
Red Hat Enterprise Linux and SUSE Linux Enterprise Server Authentication For supported Red Hat® Enterprise Linux® and SUSE® Linux Enterprise Server operating systems, Server Administrator uses various authentication methods based on the Pluggable Authentication Modules (PAM) library. Users can log in to Server Administrator either locally or remotely using different account management protocols, such as LDAP, NIS, Kerberos, and Winbind.
Creating Users and Assigning User Privileges for Supported Windows Server 2003 Operating Systems NOTE: For questions about creating users and assigning user group privileges or for more detailed instructions, see your operating system documentation. 1 Click the Start button, right-click My Computer, and click Manage. 2 In the console tree, expand Local Users and Groups, and then click Users. 3 Click Action, and then click New User.
9 Click the name of the user you want to add, and then click Add. 10 Click Check Names to validate the user name that you are adding. 11 Click OK. New users can log in to Server Administrator with the user privileges for their assigned group. Adding Users to a Domain NOTE: For information about creating users and assigning user group privileges or for more detailed instructions, see your operating system documentation.
Creating Server Administrator Users for Supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server Operating Systems Administrator access privileges are assigned to the user logged in as root. To create users with User and Power User privileges, perform the following steps. NOTE: You must be logged in as root to perform these procedures. NOTE: You must have the useradd utility installed on your system to perform these procedures.
Disabling Guest and Anonymous Accounts in Supported Windows Operating Systems NOTE: You must be logged in with Administrator privileges to perform this procedure. 1 If your system is running Windows Server 2003, click the Start button, right-click My Computer, and click Manage. If your system is running Windows 2000, right-click My Computer and click Manage. 2 In the console tree, expand Local Users and Groups and click Users. 3 Click the Guest or IUSR_system name user account.
Server Administrator, the system running Server Administrator must be configured to send traps to the system running IT Assistant.
Changing the SNMP Community Name Configuring the SNMP community names determines which systems are able to manage your system through SNMP. The SNMP community name used by management applications must match an SNMP community name configured on the Server Administrator system so that the management applications can retrieve management information from Server Administrator. 1 If your system is running Windows Server 2003, click the Start button, right-click My Computer, and click Manage.
4 Scroll down the list of services until you find SNMP Service, right-click SNMP Service, and click Properties. The SNMP Service Properties window appears. 5 Click the Security tab to change the access rights for a community. 6 Select a community name in the Accepted Community Names list, and click Edit. The SNMP Service Configuration window appears. 7 Set the Community Rights to READ WRITE or READ CREATE, and click OK. The SNMP Service Properties window appears. 8 Click OK to save the changes.
Configuring the SNMP Agent on Systems Running Supported Red Hat Enterprise Linux Server Administrator uses the SNMP services provided by the ucd-snmp or net-snmp SNMP agent. You can configure the SNMP agent to change the community name, enable Set operations, and send traps to a management station. To configure your SNMP agent for proper interaction with management applications such as IT Assistant, perform the procedures described in the following sections.
Changing the SNMP Community Name Configuring the SNMP community names determines which systems are able to manage your system through SNMP. The SNMP community name used by management applications must match an SNMP community name configured on the Server Administrator system so that the management applications can retrieve management information from Server Administrator.
Configuring Your System to Send Traps to a Management Station Server Administrator generates SNMP traps in response to changes in the status of sensors and other monitored parameters. One or more trap destinations must be configured on the system running Server Administrator for SNMP traps to be sent to a management station. To configure your system running Server Administrator to send traps to a management station, edit the SNMP agent configuration file, /etc/snmp/snmpd.
Enabling SNMP Access From Remote Hosts The default SNMP agent configuration on SUSE Linux Enterprise Server operating systems gives read-only access to the entire MIB tree for the "public" community from the local host only. This configuration does not allow SNMP management applications such as IT Assistant running on other hosts to discover and manage Server Administrator systems properly.
Changing the SNMP Community Name Configuring the SNMP community name determines which management stations are able to manage your system through SNMP. The SNMP community name used by management applications must match the SNMP community name configured on the Server Administrator system, so the management applications can retrieve the management information from Server Administrator.
Configuring Your System to Send Traps to a Management Station Server Administrator generates SNMP traps in response to changes in the status of sensors and other monitored parameters. One or more trap destinations must be configured on the system running Server Administrator for SNMP traps to be sent to a management station. To configure your system running Server Administrator to send traps to a management station, edit the SNMP agent configuration file, /etc/snmpd.conf or /etc/snmp/snmpd.
3 Press to select Security Level and then press the spacebar to select the security level you want to set. The selected Security Level is indicated by an asterisk. NOTE: Press for more information about the firewall security levels. The default SNMP port number is 161. If you are using the X Window System graphical user interface, pressing may not provide information about firewall security levels on newer versions of Red Hat Enterprise Linux.
Setup and Administration
Installing Server Administrator Overview You can install Server Administrator using several methods. The Dell™ PowerEdge™ Installation and Server Management CD provides a setup program to install, upgrade, and uninstall Server Administrator and other managed system software components on your managed system. The Dell Systems Management Consoles CD provides a setup program to install, upgrade, and uninstall management station software components on your management station.
Upgrading Server Administrator Dell OpenManage software allows you to upgrade from versions 4.3 or later to version 5.2. Before the upgrade, you must uninstall the earlier version of Server Administrator and then install the latest version using the Dell PowerEdge Installation and Server Management CD. NOTE: Service Pack upgrade is not supported in Dell OpenManage 5.2. NOTE: If you have a version of Dell OpenManage earlier than 4.3, upgrade to version 4.3 and then install Dell OpenManage 5.2.
Before You Begin • Read and follow the applicable instructions in "Setup and Administration." • Read the installation requirements to ensure that your system meets or exceeds the minimum requirements. • Read the Dell OpenManage Installation and Security User's Guide for step-by-step instructions on installing, upgrading, and uninstalling Server Administrator for each supported operating system. • Read the Server Administrator Compatibility Guide.
• Red Hat Enterprise Linux AS, ES, and WS, (Version 4) (x86_64) • Red Hat Enterprise Linux 4 (ia64) • Red Hat Enterprise Linux Server 5 (x86) • Red Hat Enterprise Linux Server 5 (x86_64) NOTE: Support for updated kernels released by Red Hat and for later versions of Red Hat Enterprise Linux may require the use of Dynamic Kernel Support (see the Installation and Security User’s Guide for an explanation of this feature).
• The Server Administrator Remote Access Controller requires a Dell Remote Access Controller (DRAC) to be installed on the system to be managed. See "Remote Access Controller" and the "Other Documents You Might Need" for appropriate Dell Remote Access Controller User’s Guides for complete software and hardware requirements.
Supported Systems Management Protocol Standards A supported systems management protocol standard must be installed on the managed system before installing Server Administrator. On supported Microsoft Windows operating systems, Server Administrator supports these two systems management standards: Common Information Model/Windows Management Instrumentation (CIM/WMI) and Simple Network Management Protocol (SNMP).
Installing Server Administrator with Citrix If you want to install Server Administrator with Citrix, you must perform the installation in the following order: 1 Install the operating system using the Dell PowerEdge Installation and Server Management CD. NOTE: Do not install Server Administrator or other system management software, until you have installed the Citrix software. 2 Install the Citrix software.
Compatibility With Linux Utilities When Installing the Storage Management Service It is recommended that you do not install the Storage Management Service on a Linux system that has RAID storage management utilities provided by Dell or other vendors. You should uninstall these utilities before installing the Storage Management Service. The Storage Management Service replaces the storage management features provided by these utilities.
Using Server Administrator Starting Your Server Administrator Session To start a Server Administrator session in a local system, click the Dell OpenManage Server Administrator icon on your desktop.
Logging In and Out To log in to Server Administrator, type your preassigned Username and Password in the appropriate fields on the Systems Management Log in window. See "Single Sign-On" for information on how you can bypass the login page and access the Server Administrator Web application by clicking on the Dell OpenManage Server Administrator icon on your desktop. NOTE: You must have preassigned user rights to log in to Server Administrator.
For example: https://localhost:1311/?authType=ntlm&application=omsa&locallogin=true Server Administrator has also been extended to allow other products (such as Dell OpenManage IT Assistant) to directly access Server Administrator Web pages without going through the login page (if you are currently logged in and have the appropriate privileges).
To allow Single Sign-On for Server Administrator without prompts for user credentials, perform the following steps: 1 Start your browser. 2 Click Tools→Internet Options→Security. 3 Click the Trusted Sites icon. 4 Click Sites. 5 Copy the Web address used to access the remote managed system from the browser’s address bar and paste it onto the Add this Web Site to the Zone field. 6 Click Custom Level. 7 Under User Authentication, select the Automatic Logon with current username and password radio button.
The Server Administrator Home Page NOTE: Do not use your Web browser toolbar buttons (such as Back and Refresh) while using Server Administrator. Use only the Server Administrator navigation tools. With only a few exceptions, the Server Administrator home page has three main areas: • The global navigation bar provides links to general services. • The system tree displays all visible system objects based on the user's access privileges.
Figure 5-1. system tree Sample Server Administrator Home Page action tab action tab subcategories global navigation bar data area action window Clicking an object in the system tree opens a corresponding action window for that object. You can navigate in the action window by clicking action tabs to select major categories and clicking the action tab subcategories to access more detailed information or more focused actions.
Global Navigation Bar The global navigation bar and its links are available to all user levels regardless of where you are in the program. • Clicking Preferences opens the Preferences home page. See "Using the Preferences Home Page." • Clicking Support connects you to the Dell Support website. • Clicking Help opens the context-sensitive online help window. See "Using the Online Help." • Clicking About displays Server Administrator version and copyright information.
System Component Status Indicators The icons that appear next to component names show the status of that component (as of the latest page refresh). Table 5-1. System Component Status Indicators A green check mark indicates that a component is healthy (normal). A yellow triangle containing an exclamation point indicates that a component has a warning (noncritical) condition.
Gauge Indicators Temperature probes, fan probes, and voltage probes are each represented by a gauge indicator. For example, Figure 5-2 shows readings from a system's CPU fan probe. Figure 5-2. Gauge Indicator Using the Online Help Context-sensitive online help is available for every window of the Server Administrator home page. Clicking Help on the global navigation bar opens an independent help window that contains detailed information about the specific window you are viewing.
Like the Server Administrator home page, the Preferences home page has three main areas: • The global navigation bar provides links to general services. – Clicking Back to Server Administrator returns you to the Server Administrator home page. • The left pane of the Preferences home page (where the system tree is displayed on the Server Administrator home page) displays the preference categories for the managed system.
Dell Systems Management Server Administration Connection Service and Security Setup This section contains the following topics: • Setting User and System Preferences • X.509 Certificate Management Setting User and System Preferences You set user and secure port system preferences from the Preferences home page. NOTE: You must be logged in with Administrator privileges to set or reset user or system preferences.
• The IP Address to Bind to field specifies the IP address(es) for the managed system that Server Administrator binds to when starting a session. Select the All radio button to bind to all IP addresses applicable for your system. Select the Specific radio button to bind to a specific IP address. NOTE: Changing the IP Address to Bind to value to a value other than All may prevent other applications or browsers from accessing Server Administrator on the managed system.
NOTICE: If the encryption level is set to 128-bit or higher, you can access or modify the Server Administrator settings using a browser with the same or higher encryption levels. 4 When you finish setting options in the Server Preferences window, click Apply Changes. X.509 Certificate Management Web certificates are necessary to ensure the identity of a remote system and ensure that information exchanged with the remote system cannot be viewed or changed by others.
Stopping Server Administrator Supported Microsoft Windows Operating Systems To stop Server Administrator, perform the following steps: 1 Click the Start button and point to Settings→Control Panel→Administrative Tools→Services. The Services window appears. 2 Right-click the DSM SA Connection Service icon. 3 Click Stop.
Instrumentation Service Overview The Server Administrator Instrumentation Service monitors the health of a system and provides rapid access to detailed fault and performance information gathered by industry standard systems management agents. The reporting and viewing features allow retrieval of overall health status for each chassis that comprises your system.
Managing Your System The Server Administrator home page defaults to the System object of the system tree view. The default for the System object opens the Health components under the Properties tab. Figure 6-1. Sample Server Administrator Home Page system tree action tab action tab subcategories global navigation bar data area action window NOTE: Context-sensitive online help is available for every window of the Server Administrator home page.
The Preferences home page defaults to the Access Configuration window under the Preferences tab. From the Preferences home page, you can restrict access to users with User and Power User privileges, set the SNMP password, and configure user settings and DSM SA Connection Service settings.
System The System object contains three main system component groups: "Main System Chassis," "Software," and "Storage." The Server Administrator home page defaults to the System object of the system tree view. Most administrative functions can be managed from the System object action window. The System object action window has the following tabs, depending on the user's group privileges: Properties, Shutdown, Logs, Alert Management, Session Management, and Diagnostics.
Shutdown Subtabs: Remote Shutdown | Thermal Shutdown | Web Server Shutdown Under the Shutdown tab, you can: • Configure the operating system shutdown and remote shutdown options. • Set the thermal shutdown severity level to shut down your system in the event that a temperature sensor returns a warning or failure value. NOTE: A thermal shutdown occurs only when the temperature reported by the sensor goes above the temperature threshold.
Alert Management Subtabs: Alert Actions | Platform Events | SNMP Traps Under the Alert Management tab, you can: • View current alert actions settings and set the alert actions that you want to be performed in the event that a system component sensor returns a warning or failure value. • View current Platform Event Filter settings and set the Platform Event Filtering actions to be performed in the event that a system component sensor returns a warning or failure value.
– Intrusion – Memory – Network – Ports – Power Supplies – Processors – Remote Access – Slots – Temperatures – Voltages NOTE: AC Switch and Currents are viewed in limited systems only. The system may contain one main system chassis or several chassis. The main system chassis contains the essential components of a system. The Main System Chassis object action window has the following tab: Properties.
– Processors – Temperatures – Voltages NOTE: AC Switch and Currents are viewed in limited systems only. • View information about the main system chassis attributes. • View detailed information about the field-replaceable units (FRUs) installed in your system (under the System Components (FRU) subtab.) Note that only the FRUs that have electronic Piece Part IDentifiers (PPID) are listed.
Properties Subtab: Information Under the Properties tab, you can view BIOS information. Setup Subtab: BIOS Under the Setup tab, you can set the state for each BIOS setup object. NOTE: Setting the boot sequence to Device List on the Setup tab results in the following boot sequence: diskette, IDE CD drive, hard drive, option ROMs (if the devices are available).
Alert Management Subtabs: Alert Actions | SNMP Traps Under the Alert Management tab, you can: • View current alert actions settings and set the alert actions that you want to be performed in the event that a current sensor returns a warning or failure value. • View current SNMP trap alert thresholds and set the alert threshold levels for current sensors. The selected traps will be triggered if the system generates a corresponding event at the selected severity level.
Properties Subtab: Information Under the Properties tab, you can view your system's firmware information. Intrusion Clicking the Intrusion object allows you to manage your system's chassis intrusion status. Server Administrator monitors chassis intrusion status as a security measure to prevent unauthorized access to your system's critical components. Chassis intrusion indicates that someone is opening or has opened the cover to the system's chassis.
Alert Management Subtabs: Alert Actions | SNMP Traps Under the Alert Management tab, you can: • View current alert actions settings and set the alert actions that you want to be performed in the event that a memory module returns a warning or failure value. • View current SNMP trap alert thresholds and set the alert threshold levels for memory modules. The selected traps will be triggered if the system generates a corresponding event at the selected severity level.
Alert Management Subtabs: Alert Actions | SNMP Traps Under the Alert Management tab, you can: • View current alert actions settings and set the alert actions that you want to be performed in the event that a power supply returns a warning or failure value. • View current SNMP trap alert thresholds and set the alert threshold levels for power supplies. The selected traps will be triggered if the system generates a corresponding event at the selected severity level.
The Remote Access object action window can have the following tabs, depending on the user's group privileges: Properties, Configuration, and Users. Properties Subtab: Information Under the Properties tab, you can view general BMC or DRAC information. Click Reset to Defaults to reset all the attributes to their system default values.
Temperatures Clicking the Temperatures object allows you to manage your system temperature in order to prevent thermal damage to your system’s internal components. Server Administrator monitors the temperature in a variety of locations in your system's chassis to ensure that temperatures inside the chassis do not become too high. The Temperatures object action window can have the following tabs, depending on the user's group privileges: Properties and Alert Management.
Alert Management Subtabs: Alert Actions | SNMP Traps Under the Alert Management tab, you can: • View current alert actions settings and set the alert actions that you want to be performed in the event that a system voltage sensor returns a warning or failure value. • View current SNMP trap alert thresholds and set the alert threshold levels for voltage sensors. The selected traps will be triggered if the system generates a corresponding event at the selected severity level.
Properties Subtab: Health Under the Properties tab, you can view the health or status of attached storage components and sensors such as array subsystems and operating system disks. Storage Management Service In the case of Storage Management Service, clicking the Storage object allows you to view the status and settings for the supported controllers attached to the system. The controller object expands to display the storage devices attached to the controller.
Controller Clicking the Controller object allows you to view information about your controllers and the various components attached to the controller. The components attached to the controller can include battery, virtual disks, and so on. The Controller object action window can have the following tabs, depending on the user’s group privileges: Health and Information/Configuration.
Configuration/Information Under the Configuration/Information tab, you can view the property information of the physical disks, temperature probes, EMMs (Enclosure Management Modules) and other components attached to the enclosure or backplane. For enclosures, you can also execute enclosure tasks in this tab. Physical Disks Clicking the Physical Disks object allows you to view information about the physical disks attached to the enclosure or backplane.
Configuration/Information Under the Configuration/Information tab, you can view the current status and property information of the enclosure power supplies. The status is visually indicated with the icons described in "Storage Component Severity." Property information includes name, state, and part number. Temperatures Clicking the Temperatures object allows you to view information about the enclosure temperature probes.
Storage Component Severity The status of a component is graded for degrees of severity. Each level of severity requires you to take different actions in response. For example, you must take immediate reparative action in response to a Warning or Critical/Failure status to avoid any data loss. It may be useful to review the Alert Log for events indicating why a component has a Warning or Critical status. For additional troubleshooting information, see the Storage Management online help.
General Settings Clicking the General Settings object allows you to set user and DSM SA Connection Service (Web server) preferences for selected Server Administrator functions. The General Settings object action window has the following tabs, depending on the user's group privileges: User and Web Server. User Subtab: Properties Under the User tab, you can set user preferences, such as the home page appearance and the default e-mail address for the Email button. Web Server Subtabs: Properties | X.
Remote Access Controller Overview The Server Administrator Remote Access Controller provides a complete remote system management solution for SNMP- and CIM-instrumented systems equipped with a Dell™ Remote Access Card (DRAC) III, a DRAC III/XT, an Embedded Remote Access (ERA) controller, or an ERA Option (ERA/O) card. These hardware and software solutions are collectively known as Dell Remote Access Controllers (DRACs).
See the Dell OpenManage Server Administrator Command Line Interface User's Guide and the Dell Remote Access Controller Racadm User's Guide for information about running the Remote Access Controller from the command line. When using the Remote Access Controller, you can click Help on the global navigation bar for more detailed information about the specific window you are viewing.
Adding and Configuring DRAC Users NOTE: You must have Administrator privileges in Server Administrator to use the Remote Access Controller. The DRAC can store information for up to 16 users. The Remote Access Controller provides security by requiring a user to provide a user name and password prior to establishing a remote connection. The Remote Access Controller can also provide paging services to notify users if the system crashes, loses power, or experiences a defined list of other events.
9 Configure alphanumeric paging (for DRAC III users only): a Click the check box next to Enable Alpha-Numeric Paging and enter a pager number in the Pager Number field. b Select the alphanumeric protocol used by the pager's service provider, 7E0 or 8N1. c Select the pager's baud rate, 300 or 1200. d Enter the message in the Custom Message field that you want the DRAC to send when it receives certain events.
5 Configure numeric paging (for DRAC III users only): a Select the check box next to Enable Numeric Paging and enter a pager number in the Pager Number field. b Enter the numeric message in the Numeric Message field that you want the DRAC to send when it receives certain events. 6 Configure e-mail paging: a Select the check box next to Enable Email Paging and enter an e-mail address in the Email Address field.
Configuring the DRAC Network Properties NOTE: You must have Administrator privileges in Server Administrator to use the Remote Access Controller. Your DRAC contains an integrated 10BASE-T/100BASE-T Ethernet NIC and supports TCP/IP. The NIC has a default address of 192.168.20.1 and a default gateway of 192.168.20.1. NOTE: If your DRAC is configured to the same IP address as another NIC on the same network, an IP address conflict occurs.
Configuring the DRAC Alert Properties DRACs can be configured to respond to alert conditions from the system's ESM or to other conditions such as operating-system crashes or power failures. DRACs offer the following types of alert actions: • Alphanumeric paging (DRAC IIIs only) (See "Adding and Configuring DRAC Users" for information about configuring this type of alert action.
Configuring DRAC III Dial-in (PPP) Users and Modem Settings Dial-in (PPP) users and modem features are currently only available for the DRAC III. Adding and Configuring a DRAC III Dial-In (PPP) User NOTE: You must have Administrator privileges in Server Administrator to use the Remote Access Controller. This subsection describes how to add and configure a dial-in (PPP) user.
Adding and Configuring DRAC III Demand Dial-Out Entries NOTE: You must have Administrator privileges in Server Administrator to use the Remote Access Controller. If you set the dial-in (PPP) setting to Preset, the demand dial-out entry causes the Remote Access Controller to disconnect and call the management station back at a preset number. Upon callback, you must provide your DRAC user authentication to access the Remote Access Service.
4 For Dial Mode, choose either Pulse or Tone. 5 From the Country Code drop-down menu, select the country where the DRAC III is located. 6 For Initialization String, enter the required initialization string for the DRAC III modem in the text field. 7 Select a Baud Rate setting from the drop-down menu (the default is 38400). 8 Click Apply Changes, and then click OK to save your changes.
Configuring DRAC Security NOTE: You must have Administrator privileges in Server Administrator to use the Remote Access Controller. NOTE: See the Dell Remote Access Controller Installation and Setup Guide for more information about DRAC security features. To configure your DRAC security from the Server Administrator home page, click System→Main System Chassis→Remote Access and then click the Security tab.
Generating a CSR NOTICE: Each new CSR overwrites any previous CSR on the firmware. It is crucial that the CSR on the firmware matches the certificate returned from a CA. 1 From the Certificate Management window, select the Generate a new CSR option and click Next. The Certificate Signing Request (CSR) Generation window appears. 2 Type a value or choose a value from a drop-down menu for each listed attribute and click Generate.
Viewing a Certificate The following information is included on both the View Server Certificate and View CA Certificate windows. See Table 7-1. Table 7-1.
Accessing and Using a Dell Remote Access Controller To link to the Remote Access Controller DRAC Log in window from the Server Administrator home page, click the Main System Chassis object, click the Remote Access Controller object, click the Remote Connect tab, and then click Remote Connect. The DRAC Log in window appears.
Working With the Baseboard Management Controller Overview The Dell™ PowerEdge™ systems baseboard management controller (BMC) monitors the system for critical events by communicating with various sensors on the system board and sends alerts and log events when certain parameters exceed their preset thresholds. The BMC supports the industry-standard Intelligent Platform Management Interface (IPMI) specification, enabling you to configure, monitor, and recover systems remotely.
Viewing Basic BMC Information You can view the basic information about the BMC and also reset the BMC settings to their default values. NOTE: You must be logged in with Administrator privileges to reset the BMC settings. 1 Click the System object. 2 Click the Main System Chassis object. 3 Click the Remote Access object.
6 Specify the following general information: • Select Enable User to enable the user. • Enter the name for the user in the User Name field. • Select the Change Password check box. • Enter a new password in the New Password field. • Re-enter the new password in the Confirm New Password field. 7 Specify the following user privileges: • Select the maximum LAN user privilege level limit. • Select the maximum serial port user privilege granted.
• Redundancy Lost • Processor Absent • Processor Warning • Processor Failure • PS/VRM/DCtoDC Warning • PS/VRM/DCtoDC Failure • Hardware Log Failure • Automatic System Recovery • Battery Probe Warning • Battery Probe Failure • Power Supply Absent NOTE: The Enable Platform Event Filters Alerts setting disables or enables platform event filter alert generation. It is independent of the individual platform event alert settings.
6 Select the Generate Alert check box for the alerts to be sent. NOTE: To generate an alert, you must select both Generate Alert and the Enable Platform Events Alerts settings. 7 Click Apply Changes. 8 Click Go Back to Platform Events Page to go back to the Platform Event Filters window. Setting Platform Event Alert Destinations You can also use the Platform Event Filters window to select a destination where an alert for a platform event is to be sent.
6 Configure the following details: • Enable Serial Over LAN • Baud Rate • Minimum Privilege Required 7 Click Apply Changes. 8 Click Advanced Settings to further configure BMC. 9 In the Serial Over LAN Configuration Advanced Settings window, you may configure the following information: • Character Accumulate Interval • Character Send Threshold 10 Click Apply Changes. 11 Click Go Back to Serial Over LAN Configuration to return to the Serial Over LAN Configuration window.
9 Specify the following customizations to increase compatibility with existing terminals: • Line Editing • Delete Control • Echo Control • Handshaking Control • New Line Sequence • Input New Line Sequence 10 Click Apply Changes. 11 Click Back To Serial Port Configuration Window to go to back to the Serial Port Configuration window. Configuring the BMC to use a LAN Connection You can configure the BMC for communication over a LAN connection. 1 Click the System object.
7 Configure the following optional VLAN configuration details: • Enable VLAN ID • VLAN ID • Priority 8 Click Apply Changes.
Storage Management Service Overview The Storage Management Service provides RAID and non-RAID storage management that is integrated with Server Administrator. On Microsoft® Windows®, Red Hat® Enterprise Linux®, and SUSE® Linux Enterprise Server, the Storage Management Service is installed using Typical or Custom Setup. The Storage Management Service provides storage management information in an integrated graphical view.
NOTE: It is recommended that you use Red Hat Enterprise Linux version 3 (Update 6) or Red Hat Enterprise Linux version 4 for Storage Management Service. When using the Storage Management, you can click Help on the global navigation bar for more detailed information about the specific window you are viewing. Help is available for all windows accessible to the user based on user privilege level and the specific hardware and software groups that Server Administrator discovers on the managed system.
The Storage Management Service supports SCSI, SATA, ATA, and SAS; however, Fibre Channel is not supported. This release of Storage Management does not support Windows volume and disk management. For additional information, see "Storage Management Service." Storage Management Service and Array Manager The Dell OpenManage Storage Management is a replacement for Array Manager. The Storage Management Service provides similar storage management and configuration features as Array Manager.
Information/Configuration Tab The Information/Configuration tab displays the property information for the selected tree object. When using the Storage Management Service, the Information/Configuration tabs also have drop-down menus and buttons for executing storage tasks and launching wizards. Storage Management Tasks The Storage Management Service has drop-down menus and wizards for executing storage management and configuration tasks.
4 Select Reconfigure from the Available Tasks drop-down menu. 5 Click Execute. 6 See the Storage Management online help for more information. Maintain Integrity of Redundant Virtual Disks If you have created a redundant virtual disk, the Check Consistency task verifies the accuracy of the redundant (parity) information. This task only applies to redundant virtual disks. When necessary, the Check Consistency task rebuilds the redundant data.
To unassign a dedicated hot spare 1 Click the disk in the Disks currently configured as dedicated hot spare table to unassign it. Clicking the disk removes the disk from the Disks currently configured as dedicated hot spare table and returns it to the Connector (channel or port) table. 2 Click Apply Changes when ready. To locate this task in Storage Management 1 Expand the Storage tree object to display the controller objects. 2 Expand a controller object. 3 Select the Virtual Disks object.
• Enable, Disable, Quiet, and Test Alarm: These tasks enable you to manage the controller alarm. For example, you can set the alarm to sound in the event of a device failure or quiet the alarm once it is sounding. • Set Rebuild Rate: The rebuild rate refers to how much of the system's resources are dedicated to rebuilding a failed physical disk. This task enables you to adjust this setting.
Connector Tasks The following connector tasks are available when the Connector object is selected. See the Storage Management online help for more information. • Rescan Connector: This task rescans the controller connectors to verify the currently connected devices or to recognize new devices that have been added to the connectors. Performing a rescan on a connector is similar to performing a rescan on the controller.
Physical Disk Tasks The following physical disk tasks are available when the Physical Disks object is selected. See the Storage Management online help for more information. • Blink and Unblink: The Blink task allows you to find a disk within an enclosure by blinking one of the light-emitting diodes (LEDs) on the disk. The Unblink task cancels the Blink task. • Remove Dead Segments: In certain circumstances, this task enables you to recover disk space that is currently unusable.
• Check Consistency, Cancel Check Consistency, Pause Check Consistency, and Resume Check Consistency: See "Maintain Integrity of Redundant Virtual Disks." • Blink and Unblink: The Blink and Unblink tasks blink or unblink the lights on the physical disks included in the virtual disk. • Rename: Use this task to rename a virtual disk. • Change Policy: Use this task to change a virtual disk's read, write, or cache policy.
Displaying Online Help Server Administrator provides context-sensitive online help. To access the online help, click Help on the global navigation bar. This navigation is available for all windows accessible to the user based on user privilege level and the specific hardware and software groups that Server Administrator discovers on the managed system. The Storage Management provides additional online help. This help is available when the Storage or a lower-level tree object is selected.
Storage Management Service
Server Administrator Logs Overview Server Administrator allows you view and manage hardware, alert, and command logs. All users can access logs and print reports from either the Server Administrator home page or from its command line interface. Users must be logged in with Administrator privileges to clear logs or must be logged in with Administrator or Power User privileges to e-mail logs to their designated service contact.
Server Administrator Logs Server Administrator provides the following logs: • "Hardware Log" • "Alert Log" • "Command Log" Hardware Log Use the hardware log to look for potential problems with your system's hardware components. On Dell PowerEdge™ x8xx and x9xx systems, the hardware log status indicator will change to critical status ( ) when the log file reaches 100 percent capacity.
category and an event message that describes the event. The event ID and message uniquely describe the severity and cause of the event and provide other relevant information such as the location of the event and the monitored component's previous state. To access the Alert log, click System, click the Logs tab, and click Alert.
Server Administrator Logs
Troubleshooting Setting Alert Actions for Systems Running Supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server Operating Systems When you set Alert Actions for an event, you can specify the action to Display an alert on the server. To perform this action, Server Administrator writes a message to /dev/console. If the Server Administrator system is running an X Window System, you will not see that message by default.
Example 1: ps -ef >/tmp/psout.txt 2>&1 The command in Example 1 executes the application ps, redirects stdout to the file /tmp/psout.txt, and redirects stderr to the same file as stdout. Example 2: mail -s "Server Alert" admin /tmp/mailout.txt 2>&1 The command in Example 2 executes the mail application to send the message contained in the file /tmp/alertmsg.txt to Red Hat Enterprise Linux user or SUSE Linux Enterprise Server user, and Administrator, with the subject Server Alert.
Understanding Service Names The service executable and display names of the following services have changed: Table 11-2.
Troubleshooting
Glossary The following list defines or identifies technical terms, abbreviations, and acronyms used in your system documents. ASCII Abbreviation for ampere(s). Acronym for American Standard Code for Information Interchange. A text file containing only characters from the ASCII character set (usually created with a text editor, such as Notepad in Microsoft® Windows®), is called an ASCII file. AC ASIC Abbreviation for alternating current. Acronym for application-specific integrated circuit.
authentication binary The Server Administrator remote access controller has two methods of authenticating user access: A base-2 numbering system that uses 0 and 1 to represent information. The system performs operations based on the ordering and calculation of these numbers. RAC authentication and local operating system authentication. RAC authentication is always enabled. Administrators can set up specific user accounts and passwords that allow access to the RAC.
bps CDRAM Abbreviation for bits per second. Abbreviation for cached DRAM, which is a high-speed DRAM memory chip developed by Mitsubishi that includes a small SRAM cache. BTU Abbreviation for British thermal unit. CD-ROM bus An information pathway between the components of a system. Your system contains an expansion bus that allows the microprocessor to communicate with controllers for all the various peripheral devices connected to the system.
CLI control panel Abbreviation for command line interface. The part of the system that contains indicators and controls, such as the power switch, hard drive access indicator, and power indicator. cm Abbreviation for centimeter(s). conventional memory Acronym for complementary metal-oxide semiconductor. In systems, CMOS memory chips are often used for NVRAM storage. The first 640 KB of RAM. Conventional memory is found in all systems.
cursor DIN A marker, such as a block, underscore, or pointer that represents the position at which the next keyboard or mouse action will occur. Acronym for Deutsche Industrie Norm which is the standards-setting organization for Germany. A DIN connector is a connector that conforms to one of the many standards defined by DIN. DIN connectors are used widely in personal computers. For example, the keyboard connector for personal computers is a DIN connector. DAT Acronym for digital audio tape.
DPMS DSM SA Connection Service Abbreviation for Display Power Management Signaling. A standard developed by the Video Electronics Standards Association (VESA®) that defines the hardware signals sent by a video controller to activate power management states in a monitor. A monitor is said to be DPMS-compliant when it is designed to enter a power management state after receiving the appropriate signal from a system's video controller. Acronym for Dell Systems Management Server Administration.
EISA ERA/O Acronym for Extended Industry-Standard Architecture, a 32-bit expansion-bus design. The expansion-card connectors in an EISA system are also compatible with 8- or 16-bit ISA expansion cards. Abbreviation for embedded remote access option. To avoid a configuration conflict when installing an EISA expansion card, you must use the EISA Configuration Utility.
FAT flash memory Acronym for file allocation table. FAT and FAT32 are file systems that are defined as follows: A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system; most EEPROM chips can only be rewritten with special programming equipment. • • FAT — A file system used by MS-DOS, Windows 3.x, Windows 95, and Windows 98. Windows NT® and Windows 2000 also can use the FAT file system.
GUI HPFS Acronym for graphical user interface. Abbreviation for the High Performance File System option in the Windows NT operating systems. h Abbreviation for hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system's RAM and I/O memory addresses for devices. The sequence of decimal numbers from 0 through 16, for example, is expressed in hexadecimal notation as: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D, E, F, 10.
I/O IRQ Abbreviation for input/output. The keyboard is an input device, and a printer is an output device. In general, I/O activity can be differentiated from computational activity. For example, when a program sends a document to the printer, it is engaging in output activity; when the program sorts a list of terms, it is engaging in computational activity. Abbreviation for interrupt request.
KB/sec LIF Abbreviation for kilobyte(s) per second. Abbreviation for kilobit(s), 1024 bits. Acronym for low insertion force. Some systems use LIF sockets and connectors to allow devices, such as the microprocessor chip, to be installed or removed with minimal stress to the device. Kbit(s)/sec LED Abbreviation for kilobit(s) per second. Abbreviation for light-emitting diode. An electronic device that lights up when a current is passed through it. Kbit(s) Kerberos A network authentication protocol.
Mb memory module Abbreviation for megabit. A small circuit board containing DRAM chips that connects to the system board. MB Abbreviation for megabyte(s). The term megabyte means 1,048,576 bytes; however, when referring to hard drive storage, the term is often rounded to mean 1,000,000 bytes. MHz Abbreviation for megahertz. MIB Abbreviation for megabytes per second. Acronym for management information base. The MIB is used to send detailed status/commands from or to an SNMP managed device.
mouse NIS A pointing device that controls the movement of the cursor on a screen. Mouse-aware software allows you to activate commands by clicking a mouse button while pointing at objects displayed on the screen. Abbreviation for network information system. NIS is a network naming and administration system for smaller networks. A user at any host can get access to files or applications on any host in the network with a single user identification and password.
off your system. NVRAM is used for maintaining the date, time, and system configuration information. PC Card is a "plug and play" device, which is configured automatically by the Card Services software. OID PCI Abbreviation for object identifier. An implementation-specific integer or pointer that uniquely identifies an object. Abbreviation for Peripheral Component Interconnect. The predominant 32-bit or 64-bit local-bus standard developed by Intel Corporation.
PIP power supply Acronym for peripheral interchange program. An electrical system that converts AC current from the wall outlet into the DC currents required by the system circuitry. The power supply in a personal computer typically generates multiple voltages. pixel A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down.
provider A provider is an extension of a CIM schema that communicates with managed objects and accesses data and event notifications from a variety of sources. Providers forward this information to the CIM Object Manager for integration and interpretation. format. The term comes from UNIX, which supports cooked and raw modes for data output to a terminal. RBAC Abbreviation for role-based access control. RDRAM PS Abbreviation for power supply. PS/2 Abbreviation for Personal System/2.
to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. The higher refresh rates are also noninterlaced. RTC Abbreviation for real-time clock. Battery-powered clock circuitry inside the system that keeps the date and time after you turn off the system. remote management system A remote management system is any system that accesses the Server Administrator home page on a managed system from a remote location using a supported Web browser.
serial port SIMM An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. Acronym for single in-line memory module. A small circuit board containing DRAM chips that connects to the system board. settings SIP Settings are conditions of a manageable object help to determine what happens when a certain value is detected in a component.
SOIC switch Abbreviation for Small Outline IC, a small-dimension, plastic, rectangular, surface mount chip package that uses gull-wing pins extending outward. Abbreviation for small outline package J-lead, a small-dimension, plastic, rectangular surface mount chip package with j-shaped pins on its two long sides. On a system board, switches control various circuits or functions in your computer system.
the System Setup program require that you reboot the system (or the system may reboot automatically) in order to make a hardware configuration change. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. proprietary file formats containing binary characters, although some can read and write text files. TFTP Abbreviation for Trivial File Transfer Protocol. TFTP is a version of the TCP/IP FTP protocol that has no directory or password capability.
TSR URL Abbreviation for terminate-and-stay-resident. A TSR program runs "in the background." Most TSR programs implement a predefined key combination (sometimes referred to as a hot key) that allows you to activate the TSR program's interface while running another program. When you finish using the TSR program, you can return to the other application program and leave the TSR program resident in memory for later use. TSR programs can sometimes cause memory conflicts.
variable A component of a managed object. A temperature probe, for example, has a variable to describe its capabilities, its health or status, and certain indexes that you can use to help you in locating the right temperature probe. video drivers for displaying popular application programs and operating systems in a variety of video modes. On some systems, a video adapter is integrated into the system board. Also available are many video adapter cards that plug into an expansion-card connector.
virtual memory Wakeup on LAN A method for increasing addressable RAM by using the hard drive. For example, in a system with 16 MB of RAM and 16 MB of virtual memory set up on the hard drive, the operating system would manage the system as though it had 32 MB of physical RAM. The ability for the power in a client station to be turned on by the network. Remote wake-up enables software upgrading and other management tasks to be performed on users' machines after the work day is over.
Windows NT XMM High-performance server and workstation operating system software developed by Microsoft that is intended for technical, engineering, and financial applications. Abbreviation for extended memory manager, a utility that allows application programs and operating systems to use extended memory in accordance with the XMS. XMS write-protected Read-only files are said to be write-protected. You can write-protect a 3.
Index A administer, Server Administrator, 17 BMC, 69, 93 about, 93 alert messages, 118 configuring users, 94 filter alerts, 95 Serial Over LAN (SOL), 97 serial port connection, 98 viewing basic details, 94 virtual LAN connection, 99 working with, 93 alert, 62, 66-69, 71-72 BMC, manage, 69 alert actions, Red Hat Enterprise Linux, 117 browser setting, Windows, 45-46 about remote access service, 79 server, 9, 35 AC switch, 64 action window, of home page, 49 alert messages, BMC, 118 alert properties, RA
Index disabling users, for Windows, 23 F I documentation, related, 12 failure, virtual disk, 106 installing server, requirements, 37 DRAC dial-in users, 86 modem settings, 86 fans, manage, 66 installing, server, 9, 35 about, 35 prerequisites, 37 procedure, 40 requirements, 38-39 silent install, 35 using Server Management CD, 35 with Citrix, 41 DRAC III adding dial-in users, 86 adding dial-out entries, 87 configuring dial-in users, 86 configuring dial-out entries, 87 modem settings, 87 firewa
M O processors, manage, 69 manage current, 65 intrusion, 67 memory devices, 67 ports, 68 power supplies, 68 processors, 69 system, 58 temperatures, 71 online help, using, 51 protocol, systems management, 40 management alert, 62, 66-69, 71-72 certificate, X.509, 55, 78 security, 17 storage, 11 storage, enhanced, 73 using install CD, 35 X.
Index remote features, RAC, 88 remote shutdown, 61 remote system management, 39 requirements install, 37 operating system, 37 remote system, 39 system, 38-39 Web browsers, 39 Windows, checker, 40 restarting, Server Administrator, 56 Server Administrator, 9 about, 9 adding users, 21 authentication, 18-19 controlling, 55 creating users, Windows, 20 disabling users, Windows, 23 encryption, 19 features, integrated, 35 logs, 113 restarting, 56 security, 17 uses, 9 what’s new?, 15 Server Administrator, log
single sign-on, 44 Windows, 45 slots, manage, 70 SNMP agent configuration, 27 SNMP Agent, configuring, 23-29 SNMP alert properties, RAC, 85 SNMP community name, changing, 25 SNMP community name, for Red Hat Enterprise Linux, 28 SNMP set operations, enabling, 25 SNMP set operations, Red Hat Enterprise Linux, 28 storage, 73 backplane, 74 component severity, 77 enclosure, 74 prerequisites, 41-42 T Storage Management Service about, 101 enhanced storage, 102 hardware prerequisites, 102 software prerequisites,
Index V viewing certificate, RAC, 91 viewing, BMC basic details, 94 virtual disk, backup, 105 virtual disk, enhanced storage management, 104-105 virtual disk, failure, 106 virtual disk, spare, 105 virtual LAN, BMC, 99 voltage, manage, 71 W Web browsers, supported, 39 Web server shutdown, 61 what’s new, Server Administrator, 15 150 Index
