Users Guide

90 Remote Access Service
You can log into the Remote Access Service through the Server Administrator home page or by directly
accessing the controller's IP address using a supported browser.
See the Server Administrator Command Line Interface User's Guide and the Dell Remote Access Controller
Racadm User's Guide for information about running the Remote Access Service from the command line.
When using the Remote Access Service, you can click Help on the global navigation bar for more
detailed information about the specific window you are viewing. Remote Access Service help is available
for all windows accessible to the user based on user privilege level and the specific hardware and software
groups that Server Administrator discovers on the managed system.
NOTICE: Do not query or configure a DRAC 5 card using Server Administrator, remotely or locally, when the card is
resetting or performing a firmware update. During reset, the DRAC 5 card goes offline for a short duration.
Accessing the DRAC 5 card during reset may cause problems with the data displayed in the graphical user
interface or CLI.
NOTE: The Remote Access Service is not available on modular systems. You must directly connect to the DRAC on
a modular system. See the Dell Embedded Remote Access/MC Controller User's Guide for more information.
NOTE: See the Dell Remote Access Controller Installation and Setup Guide for complete information about
installing and configuring a DRAC III, a DRAC III/XT, ERA, or an ERA/O controller, and using a DRAC to remotely
access an inoperable system. See the Dell Embedded Remote Access/MC Controller User's Guide for complete
information about configuring and using an ERA/MC controller to remotely manage and monitor your modular
system and its shared resources through a network.
Hardware Prerequisites
The managed system must have a DRAC installed to use the Remote Access Service.
For a list of specific hardware requirements for your DRAC, see the readme file for your remote access
controller on the Systems Management Consoles CD and the Dell Remote Access Controller Installation and
Setup Guide or the Dell Embedded Remote Access/MC Controller User's Guide on the documentation CD.
NOTE: The DRAC software is installed as part of the Express Setup and Custom Setup installation options when
installing managed system software from the Dell Installation and Server Management CD, provided that the
managed system meets all of your DRAC's installation prerequisites. See the appropriate DRAC documentation for
complete software and hardware requirements.
Software Prerequisites
The managed system must have the DRAC software installed. See the Dell Remote Access Controller
Installation and Setup Guide or the Dell Embedded Remote Access/MC Controller User's Guide for a
complete list of software installation prerequisites.
NOTE: The DRAC software is installed as part of the Express Setup and Custom Setup installation options when
installing managed system software from the Dell Installation and Server Management CD, provided that the
managed system meets all of your DRAC's installation prerequisites. See the appropriate DRAC documentation for
complete software and hardware requirements.